I. Mandate

The University shall primarily provide advanced professional and technical instruction for special purposes, advanced studies in industrial trade, agriculture, fishery, forestry, aeronautics and land-based programs, arts and sciences, health sciences, information technology and other relevant fields of study. It shall also undertake research and extension services, and provide progressive leadership in its areas of specialization (Section 2, Republic Act 9744).

II. Vision

CTU as a premier, inclusive, globally-recognized research and innovation, smart, community-responsive, and sustainable technological university (Board of Regents Resolution No. 24, series of 2019)

III. Mission

The University shall primarily provide leading-edge degree programs, innovative professional, entrepreneurial, and technical instruction as well as research and extension programs that address both the needs of the region and the nation in the context of the global knowledge economy, Fourth Industrial Revolution, and sustainability.

IV. Goal

By the end of 2024, CTU will be globally recognized for its quality. Specifically, it will:

Obtain a Philippine university system status with a CHED SUC Level V recognition or equivalent;
Be ranked among the Top 10 Universities in the Philippines;
Be included in the list of internationally recognized ranking of universities (including Quacquarelli Symonds, Times Higher Education, Shanghai University Ranking, World University Impact Rankings);
Pursue efforts to pave way for the development of new programs (including natural sciences and Doctor of Medicine) and Transnational Higher Education;
Achieve world-class performance and excellence in total quality management; and
Lead innovations in the Fourth Industrial Revolution.

(Board of Regents Resolution No. 24, series of 2019)

V. Core Values

C – COMMITMENT to expand access to relevant, effective and quality education for all.

T – TRANSPARENCY in implementing good governance for efficient management of resources.

U – UNITY in harmonizing operations of the University with clear and strengthened industry and community collaboration.

P – PATRIOTISM by giving appreciation and pride of country and people.

I – INTEGRITY by embracing moral uprightness and having strong adherence to honesty and fairness.

E – EXCELLENCE in developing CTU as a research-intensive university with a good academic reputation that creates solutions to improve lives, communities, and the world through research, innovation and extension across a spectrum of disciplines and in collaboration with the industry and community for sustainable development.

S – Spirituality by cultivating truth, righteousness, peace, and love.

(Board of Regents Resolution No. 230, Series of 2020)

Vi. Service Pledge

Cebu Technological University (CTU) is committed to delivering excellent education, research, and extension services and engaging in resource generation activities in accordance to international and national standards in response to the increasing levels of customer demand, statutory, regulatory, and international standards. It will strongly pursue efforts for total quality management for continuous quality improvement and good governance. Responsive virtual and/or physical monitoring, review, and upgrading of service delivery is regularly implemented to ensure compliance.

Finally, CTU shall attend to clients, requesting parties, and stakeholders within the premises of the university prior to the end of the official working hours and during lunch break (RA 11032 Sec 21.f).

List of Services

Cebu Technological University (Main, Satellite and Extension Campus)

EXTERNAL SERVICES

Admissions Office for Undergraduate Studies

Online Submission of Document/s
Online Entrance Examination

Guidance Office

Information Service: Orientation Program
Information Service: Seminar/Structured Learning Activity (SLA)/Webinar
Counseling Service: Walk-In & Referral Counseling
Follow-up Service
Appraisal Service
Individual Inventory Service
Evaluation Service

Medical Clinic

Consultation
1. Physical Examination (During Enrolment Period)
2. Referral
3. Emergency Case

Dental Clinic

Scheduling

Referral System
Consultation/Dental Check-up
Oral Prophylaxis
Tooth Filling/Restoration
Simple Extraction
Dental Mission

Scholarship Office

Renewal and Evaluation of Scholarship Grant
Processing and Filling Application for the Scholarship or Financial Assistance
Issuance of Certification/Endorsement

Placement Office

Industry Partnership for On-the-Job Training
Information Partnership for On-the-Job Training
Placement of the On-the-Job Trainees

Student Affairs Office

Issuance of Certificate of Good Moral
Issuance of Affidavit of Loss of the University Identification Card
Student Clearance

Library

Issuance of Library Identification Card
Issuance of Student’s Referral Letter
Reference Service
Circulation Service

Registrar’s Office

Online Request & Document Issuance Reporting (ORDIR) System
Online Registration
Registration

Management Information System/EDPO

Issuance of Identification Number to all New, Transferees, and Returnee
Re-Printing of Certificate of Registration
Printing of Student Permit
Posting of Student’s Scholarships/Discounts
Printing of Identification Card for Student’s, Employee’s, and Alumni’s
Re-Examination/Grade Completion Form
Adding, Changing, Withdrawal, and Dropping Form
Digital Signage Posting
Virus Scanning (External drives, flash drives, and other removable drives)
Internet Access Request/New IP Address Request
Software-Related Problems/Support (Operating System, Microsoft Office, School Systems/Apps, etc.)
Hardware-Related Problems/Support (Laptop, CPU, Monitor, Scanner, Keyboard, Mouse, etc.)
Network-Related Problems/Support (Network Cable, No Network, No Internet Access, Shared Printer, etc.)

Cashier’s Office

Receiving Payments
Payment of Bills to Creditors

Public Assistance and Complaints Office (PACO)

Inquiries, Complaints, and Commendations

College of Education

Certification Request/s
Admission for Enrolment
Admission for Entrance Examination

College of Computer, Information, and Communications Technology

Receiving, Approval, and Releasing of Documents

College of Arts and Sciences

Borrowing of Equipment
CAS Online Virtual Office for Student’s Concerns
Receiving, Releasing, Returning and Replacement Processes of Borrowing Laboratory Apparatus and Equipment in The Science Laboratories
Application for Dean’s List/Latin Honors
Evaluating for Irregular, Returnee, And Shiftee Student
Faculty Clearance for Contract of Service Faculty
Faculty Request to Teach Outside of CTU
Monthly DTR Submission
Checking of Similarity Index also known as Plagiarism Check
Receiving and Releasing of Documents

College of Technology

Receiving, Approval, and Releasing of Documents

College of Management and Entrepreneurship

Receiving and Releasing of Documents
CME Online Virtual Office for Student’s Concerns
Faculty Clearance for Contract of Service Faculty
Application for Dean’s List/Latin Honors
Evaluating for Irregular, Returnee, and shifter Student

College of Engineering

Receiving, Approval, and Releasing of Documents

Graduate School

Releasing of Documents, Application for Comprehensive Exam, Admission Process (New Students/ Returnees), and Enrollment for Old and New Students.

INTERNAL SERVICES

Office of the University President

Receiving, Approval, and Releasing of Documents

Office of the Vice President for Administration and Finance

Receiving, Approval, and Releasing of Documents

Office of the Vice President for Production, Extension, & Resource Generation

Receiving, Approval, and Releasing of Documents

Office of the Vice President for Academic Affairs

Receiving, Approval, and Releasing of Documents

Office of the Vice President for Research and Development

Receiving, Approval, and Releasing of Documents

Office of the Board Secretary

Receiving, Approval, and Releasing of Documents

Office of the Dean of Instruction

Receiving, Recommending/Approving, and Releasing of Documents

Office of the Chief Administrative Officer-Finance

Certification of Allotment Availability for Purchase Request (PR), TSCAR & Cash Advances
Processing of Obligation Request (ObR) and Budget Utilization Request (BUR)

Office of the Campus Director

Receiving, Approval, and Releasing of Documents

Maintenance Office

Processing of Requests for Maintenance Work
Assignment of Personnel to Do Requested Maintenance Work
Implementation of Requested Maintenance Work
Verification of Actual Maintenance Work Done
Documentation of Actual Maintenance Works Done During The Period

Accounting Office

Processing of claims for salaries, honoraria, wages of Job Order and other benefits
Voucher Processing (For salaries, honoraria & other benefits)
Voucher Processing (For reimbursement)
Voucher Processing (For suppliers)
Voucher Processing (For contractor)
Voucher Processing (For cash advance/financial assistance)
Voucher Processing (For liquidation)
Certification of Availability of Funds (Contract of Service, Job Order, Purchase Order, Office Memo, Basic Paper)
Certification of Lost Receipt

Supply Office

Issuance of Supplies
Issuance of Equipment
Signing of Clearance
Conduct of Annual Inventory
Serving of Approved Purchase Order

Publication Office

Reproduction job order request

University Extension Services Office

Processing of Community Extension Proposal with Funding Request from GAA
Receiving of Request and other similar correspondences for Community Extension Service Engagement from external clients
Request for Extension Documents and Reports
Processing of Community Extension Project-Related Agreements (MOA/MOU/Usufruct Agreements)

Internationalization and ASEAN Integration

Receiving, Recommending/Approving, and Releasing of Documents

Procurement Management Office

Procurement Trough Alternative Modes
Procurement Through Public Bidding

Civil Security Unit

Response to Emergencies
Response to Incident

Office of the University Sports Director

Receiving, Approval, and Releasing of Documents

University Director for Innovation, Automation and Computer

Receiving and Releasing of Documents
Performs Audio-Visual Technical Support
Provides Repair and Maintenance Services for All Computer in The Colleges
Network Related Problems/ Set-Up Network Infrastructure

Office of the University Director for Culture and the Arts

Receiving, Approval, and Releasing of Documents

Office of the University Director for Infrastructure

The Contractor requests for Site inspection
Contractor requests for Progress Billing
Making of Plans & Detailed Estimates
Issuance of Building Plans & Permits

University Legal Office

Receiving of Request for Legal Opinion
Review of Contracts, Memorandum of Agreements (Moas), And Other Legal Documents
Issuance of Certificate of No Pending Administrative Case
Approval of Teacher’s Clearance
Handling of Litigations for And Against the University

Office of the Chief Administrative Officer for Administration

Filling of Administrative Complaint for Preliminary Investigation

Human Resource Management Office

Filing of Certificate of Employment and other required certifications
Filing of Service Records

Records and Archive Management Office

Authentication of Faculty, Staff, Students and University Records

EXTERNAL SERVICES

ADMISSIONS OFFICE FOR UNDERGRADUATE STUDIES

TYPE OF TRANSACTION: Administration of Online Entrance Examination to Student-Applicants

Description of the transaction. Student-applicant/s apply in the admissions portal for the online entrance examination.

Office or Division	Admissions Office for Undergraduate Studies
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	Online Transaction
Who may avail?	All Undergraduate Student-Applicants

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1) Report Card/ Transcript of Records 2) Certificate of Good Moral Character 3) Selfie Picture (refer to the list of requirements below by applicant category)		CTU Admissions Portal URL: ordir.ctu.edu.ph/admission/verify Email address: ctumainadmissionsoffice@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
ONLINE SUBMISSION OF DOCUMENT/S
1. Student-applicant scans or take a picture of his/ her documents and saves them in JPEG/ PDF/ PNG format. – Report Card/ TOR – Certificate of Good Moral Character – Close-Up Selfie Picture	None		None	10 minutes	Student-applicant
2. Student-applicant applies online at ordir.ctu.edu.ph/admission/verify – Encodes the GPA and fill-out the Application Form for Entrance Examination – Note: Fill-out all the fields and check for the accuracy and completeness of its information. – Uploads the documents/ requirements in the admissions portal in JPEG/ PDF/ PNG format. – Note: Write down/ screen shot his/ her TRACKING CODE which will be issued after successful submission of the application. This will be used to monitor the status of his/ her application in the admissions portal.	Admissions Portal sends an email notification to the student-applicant: – Email confirming the application had been received and containing their tracking code.		None	5 minutes *Time frame of the online transaction depends on the speed of the internet connectivity of the student-applicant.	Student-applicant
2. Student-applicant waits for the email notification of the approval of your application.	Admissions portal sends an email notification of the approval of the application.		None	5 minutes *Time frame of the online transaction depends on the speed of the internet connectivity of the student-applicant.	Student-applicant
3. Student-applicant tracks his/ her application in the admissions portal (ordir.ctu.edu.ph/admission/verify) using your tracking code. Clicks the “Get exam schedule” button.	Admissions portal sends an email notification of the test schedule and link of the online examination.		None	5 minutes *Time frame of the online transaction depends on the speed of the internet connectivity of the student-applicant.	Student-applicant
4. For Foreign Student-Applicant and Second Courser Only: Student-applicant waits for the email notification of the testing fee payment after submission of the application.	Admissions Officer sends an email notification of the testing fee payment and instructions on how to pay the fee.		None	3 Days	Campus Admissions Officer
5. For Foreign Student-Applicant and Second Courser Only: Student-applicant pays the testing fee at the Cashier’s Office of the campus. Presents the email notification to the Cashier’s Office.	Cashier’s Office receives the testing fee payment and issues an official receipt.		Foreign Student Board Program ₱ 1,200.00 Non-board Program ₱ 900.00 Second Courser Board Program ₱ 400.00 Non-board Program ₱ 300.00 Note: Testing fee is NONREFUNDABLE.	5 minutes	Cashier’s Office
6. For Foreign Student-Applicant & Second Courser Only: Student-applicant uploads the official receipt of the testing fee in the admissions portal.	None		None	3 minutes *Time frame of the online transaction depends on the speed of the internet connectivity of the student-applicant.	Student-applicant
7. For Foreign Student-Applicant and Second Courser Only: Student –applicant waits for the email notification of his/ her test schedule and test link.	Admissions Officer checks the application of the student-applicant to determine if the official receipt has been uploaded. Admissions Portal sends an email notification of the test schedule and link of the online entrance examination.		None None	1 day 5 minutes *Time frame of the online transaction depends on the speed of the internet connectivity of the student-applicant.	Campus Admissions Officer
ONLINE ENTRANCE EXAMINATION
1. Student-applicant takes the online entrance examination during his/ her test schedule by accessing the test link in his/ her email. Clicks the link 30 minutes prior to the scheduled time of his/ her exam and takes the practice test. After taking the practice test, clicks the exam proper on the time of the exam and answers it. Submits his/ her test responses.	Admissions Portal automatically scores the test responses after submission.		None	1 hour	Student – applicant
TOTAL			Depends on the type of exam taken (board/ nonboard)	Dependent on the speed of internet connectivity.

NOTE: Verification of documents, interview of applicants and selection of qualifiers for enrollment will be done by college. Visit the official Admissions FB Page (https://www.facebook.com/CTUMainUndergradAdmissions) on the given schedule to check if you qualified for enrollment.

Entrance Examination Requirements:

Grade Requirements

For Board Programs with a required GPA of at least 85 from Senior High School Grade

GPA of at least 85 from Grade 12 First Semester
Individual ratings for Math, Science and English subjects and each area of specialization should be at least 85
No grade below 80 in any subjects

For Non-Board Programs with a required GPA of at least 80 (graduates of SHS, ALS or Old Secondary Curriculum)

GPA of at least 80 from Grade 12 First Semester for SHS applicants
GPA of at least 80 for Old Secondary Curriculum graduates
ALS Rating of at least 80 for ALS graduates
No failing grades

For Non-Board Programs with Open Admissions Policy (graduates of SHS, ALS or Old Secondary Curriculum)

GPA of at least 75
No failing grades

Admission Requirements

Scanned/ photo (PDF/JPEG/PNG) of the documents are to uploaded in the admissions portal.

Senior High School Graduating Students

– refers to applicants who are now in Grade 12

Certified true copy of Grade 12 report card as of 1^st Semester (1^st and 2^nd grading periods) bearing the current GPA signed by the School Principal/ Registrar/ any authorized school personnel
Certified true copy of Grade 11 report card for Math, Science and English subjects signed by the School Principal/ Registrar for applicants in the Board Programs only
Certificate of Good Moral Character
Close-up Selfie Picture (Must have enough lighting in taking the picture, background should be plain white.)
Testing Fee is FREE

Senior High School Graduating Students

– refers to applicants who already graduated from Senior High School but have not yet proceeded to college

Original copy of Senior High School Report Card (Grade 12) bearing the final GPA signed by the School Principal
Certified true copy of Grade 11 Report Card for grades in Math, Science and English (for Board Programs only)
Certificate of Good Moral Character
Close-up Selfie Picture (Must have enough lighting in taking the picture, background should be plain white.)
Testing Fee is FREE

Alternative Learning System (ALS) Graduates

– refers to applicants who graduated from ALS and have not yet proceeded to college

ALS examination rating
Certificate of eligibility to college
Certificate of Good Moral Character
Close-up Selfie Picture (Must have enough lighting in taking the picture, background should be plain white.)
Testing Fee is FREE

Old Secondary Curriculum Graduates

– refers to applicants who graduated from the old high school curriculum before the K-12 implementation and have not yet proceeded to college

Original copy of high school report card bearing the final GPA signed by the School Principal
Certificate of Good Moral Character
Close-up Selfie Picture (Must have enough lighting in taking the picture, background should be plain white.)
Testing Fee is FREE

Transferees from Non-CTU Campuses

– refers to applicants who are college students from other universities and want to transfer in CTU Main Campus

– included those applicants who graduated from short term/ vocational courses

Certified true copy or original copy of Certification of Grades or Transcript of Records (TOR) signed by the School Registrar with remarks: “College Admission” (Evaluation of grades is by semester. No dropped or failing grades)
Certificate of Good Moral Character
Close-up Selfie Picture (Must have enough lighting in taking the picture, background should be plain white.)
Testing Fee is FREE

Second Courser

– refers to applicants who graduated from 4/ 5 – year college degree program and who want to take another undergraduate program

Transcript of Records (TOR) with remarks “College Admission” (Evaluation of grades is by semester. No dropped or failing grades.)
Certificate of Good Moral Character from last school attended
Close-up Selfie Picture (Must have enough lighting in taking the picture, background should be plain white.)
Testing Fee:(Non-refundable)

₱ 400.00 – Board Programs

₱ 300.00 – Non-Board Programs

Foreign Student-Applicants

– refers to non-Filipino/ foreigner applicants who want to apply in CTU Main Campus

Transcript of Records (TOR)/ scholastic records
Bio data page of the applicant’s passport
Close-up Selfie Picture (Must have enough lighting in taking the picture, background should be plain white.)
Testing Fee:(Non-refundable)

₱ 1,200.00 – Board Programs

₱ 900.00 – Non-Board Programs

CTU Plantilla Item Employee

– refers applicants who are CTU regular employees and want to apply in the undergraduate studies

– admission requirements will be based on the applicant category to where he/ she belongs (e.g. second courser, transferee, etc.)

Additional requirement to be submitted:

Certificate of Employment signed by the HR Officer of the campus
Exempted from the entrance test but to undergo online application and interview

CTU Plantilla Item Employee’s Dependent

– refers to applicants who are biological children of CTU regular employees

– admission requirements will be based on the applicant category to where he/ she belongs (e.g. senior high school, second courser, transferee, etc.)

Additional requirement to be submitted:

PSA Birth Certificate
Certificate of Employment signed by the HR Officer of the campus
Exempted from the entrance test but to undergo online application and interview

DOST Scholars

– refers to applicants who already PASSED the DOST scholarship exam

– if there is no result of the scholarship exam, the applicant must take the entrance exam

Certified true copy or Original copy of Senior High School Report Card (Grade 12) as of 1^st Semester (1^st & 2^nd Grading Periods) AY 2021-2022 bearing the current GPA signed by the School Principal/ Registrar/ any authorized school personnel for Senior High School graduating students
Certified true copy of Grade 11 Report Card for grades in Math, Science and English (Board Programs only)
Certificate of Notice of Award of Scholarship
Close-up Selfie Picture (Must have enough lighting in taking the picture, background should be plain white.)
Exempted from the entrance test but to undergo online application and interview

Deaf Student-Applicants

– refers to Deaf applicants who will apply in the Certificate of Technology program under the College of Education in Main Campus only

Certified true copy or Original copy of Senior High School Report Card (Grade 12) as of 1^st Semester (1^st & 2^nd Grading Periods) AY 2021-2022 bearing the current GPA signed by the School Principal/ Registrar/ any authorized school personnel for Senior High School graduating students
Original copy of Senior High School Report Card (Grade 12) bearing the final GPA signed by the School Principal for Senior High School graduates
Close-up Selfie Picture (Must have enough lighting in taking the picture, background should be plain white.)
Exempted from the entrance test but to undergo online application and interview

Transferees from other CTU Campuses (satellite/ extension)

– refers to CTU students from other CTU campuses who want to transfer to another CTU campus

Informative copy of grades with printed name and signature (this document can be printed from the student portal).
Endorsement letter from the Campus Director (origin campus) addressed to the College Dean (campus where plan to transfer)
Letter of Intent to Transfer addressed to the college dean
Exempted from the online application and entrance test but to undergo evaluation by the college dean
Requirements to be submitted via email of the college

Returnees

– refers to former CTU students who stopped studying and want resume their studies in their previous program/ major in the same CTU campus

Informative copy of grades with printed name and signature (this document can be printed from the student portal).
Letter of Intent to Resume his/ her studies addressed to the college dean
Exempted from the online application and entrance test but to undergo evaluation by the college dean
Requirements to be submitted via email of the college

Shifters

– refers to CTU Main students who want to shift to another program/ major in another college/ same college

Informative copy of grades with printed name and signature (this document can be printed from the student portal).
Endorsement letter from the College Dean (current college) addressed to the College Dean where he/ she intent to apply – this only applies if to shift to another college
Letter of Intent to Shift to another program/ major addressed to the college dean
Exempted from the online application and entrance test but to undergo evaluation by the college dean
Requirements to be submitted via email of the college

GUIDANCE OFFICE –

EVENING PROGRAM

GUIDANCE and COUNSELING SERVICES

The Guidance and Counseling Services provides counseling and follow-up services to assist students make a realistic appraisal of their abilities, interests, and aptitudes; administers psychological testing in preparation for their on-the job training or application for work after graduation; provides orientation services to acquaint students with their new school environment, the school and the demands of college life; and information services to reasonably guide their choices and actions inside and outside of the school. The Guidance Services gathers information through individual inventory; and evaluation to assist the administration, faculty members and guidance counselors in understanding and meeting student needs.

Office or Division		GUIDANCE OFFICE-EVENING PROGRAM
Classification		Simple to Highly Technical – basis as to client’s assessed needs.
Type of Transaction		G2C- Government to Citizens
Who may avail?		All Officially Enrolled Evening Students in Different Year Levels of CTU
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Services		Guidance Office-Evening Program Main Campus Postal address: R. Palma Street corner M.J. Cuenco Avenue, Cebu City Email address: ctumain.guidanceeve@gmail.com
CLIENT STEPS	AGENCY ACTION	FEES TO PAID	PROCESSING TIME	PERSON RESPONSIBLE
INFORMATION SERVICE: ORIENTATION PROGRAM
Reads the announcement	Posts either or all thru: 1.1 bulletin boards 1.2 multi-media 1.3 CTU-Main Guidance Evening Facebook Page 1.4 Safe Place Closed Group 1.5 Group Chat	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Registers in the Registration Sheet	If Face to Face Activity – Attendees to fill-out the Attendance Sheet If Online – Attendees to register via google form –	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Listens and participates in the Orientation	Conducts the Activity either thru: – Face to Face or – Online whichever mode of delivery is approved by the campus authorities.	None	4 hours	Office Assistant/ Guidance Counselor/ Guidance Coordinator/ Key Officials/ College Deans/ Faculty/ Non-Teaching Staff
Evaluates the Activity	Attendees of the activity either face to face or thru online are to evaluate via google form	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Receives Certificates	E-Certificate will be given to the attendees of the activity after accomplishing the evaluation via google form	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
INFORMATION SERVICE: SEMINAR/ STRUCTURED LEARNING ACTIVITY (SLA) / WEBINAR
Reads the announcement	Posts either or all thru: 1.1 bulletin boards 1.2 multi-media 1.3 CTU-Main Guidance Evening Facebook Page 1.4 Safe Place Closed Group 1.5 Group Chat	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Registers in the Registration Sheet	If Face to Face Activity – Attendees to fill-out the Attendance Sheet If Online – Attendees to register via google form	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Listens and participates in the following: a. Seminar or b. Structured Learning Activity c. Webinar	Conducts the Activity Either thru: – Face to Face or – Online whichever mode of delivery is approved by the campus authorities.	None	4 hours	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Evaluates the Activity	Attendees of the activity either face to face or thru online are to evaluate via google form	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Receives Certificates	E-Certificate will be given to the attendees of the activity after accomplishing the evaluation via google form	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
COUNSELING SERVICE: WALK-IN AND REFERRAL COUNSELING
WALK-IN
Fill-out in the Counseling Logbook	Entertained walk-in clients	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Undergo Initial Interview	If based on the initial interview, the client’s issue or concern is critical, he/she will be accommodated as soon as possible	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Refers to the available counselor	Conducts the counseling session; In case no counselor is available, the walk-in client and counselor will set an appointment convenient to both.	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Counseling Session	Prepares a Counseling Record of the counseling session immediately after it ends.	None	45 minutes – 1 hour	Guidance Counselor/ Guidance Coordinator
Evaluates counseling session.	Counseling Evaluation Form will be provided to the Counselee at the end of the counseling session.	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
REFERRAL
Fill-out the Referral Form	The referring teacher will fill-out the Referral Form to be returned to the counselor.	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Appointment for a Counseling Session.	The teacher and counselor will schedule the date for the counseling session. The teacher will inform the student of the date set for counseling.	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Fill-out the Counseling Logbook Log	The counselor will request counselee to fill-out the logbook.	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Counseling Session.	Facilitates Counseling session	None	45 minutes – 1 hour	Guidance Counselor/ Guidance Coordinator
Evaluates Counseling Session	Counseling Evaluation Form will be provided to the Counselee at the end of the counseling session.	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Fill-out the Feedback Form	The counselor will request the referring teacher to fill-out the Feedback Form.	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
FOLLOW-UP SERVICE:
REFERRAL COUNSELING
Waits for the follow-up	Calls the referred student to make a follow-up on his/her progress.	None	5 minutes	Guidance Counselor/ Guidance Coordinator
Feedbacks success of adjustments	Checks the element of adjustment by the referred student.	None	5 minutes	Guidance Counselor/ Guidance Coordinator
Feedbacks achievement of the desired outcome	Checks the element of achievement of the desired outcome set by both counselor and counselee.	None	5 minutes	Guidance Counselor/ Guidance Coordinator
WALK-IN COUNSELING
Waits for the follow-up	Calls the walk-in client to make a follow-up on his/her progress.	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Feedbacks success of adjustments	Checks the element of adjustment by the walk-in client.	None	5 minutes	Guidance Counselor/ Guidance Coordinator
Feedbacks achievement of the desired outcome	Checks the element of achievement of the desired outcome set by both counselor and counselee.	None	5 minutes	Guidance Counselor/ Guidance Coordinator
APPRAISAL SERVICE:
INTELLECTUAL INTELLIGENCE
Reads the announcement a. Date b. Time c. Venue	Posts either or all thru: 1.1 bulletin boards 1.2 multi-media 1.3 CTU-Main Guidance Evening Facebook Page 1.4 Safe Place Closed Group 1.5 Group Chat	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Registers in the Registration Sheet	Facilitates the online registration via google form	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Takes Standardized Examination	Facilitates Standardized Examination to those who availed of the service.	None	1 hour	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Evaluates the Activity	Facilitates the Appraisal Evaluation after administering the standardized test.	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
EMOTIONAL INTELLIGENCE
Reads the announcement a. Date b. Time c. Venue	Posts either or all thru: 1.1 bulletin boards 1.2 multi-media 1.3 CTU-Main Guidance Evening Facebook Page 1.4 Safe Place Closed Group 1.5 Group Chat	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Registers in the Registration Sheet	Facilitates the online registration via google form	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Takes Standardized Examination	Facilitates Standardized Examination to those who availed of the service	None	1 hour	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Evaluates the Activity	Facilitates the Appraisal Evaluation after administering the standardized test.	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
SPIRITUAL INTELLIGENCE
Reads the announcement a. Date b. Time c. Venue	Posts either or all thru: 1.1 bulletin boards 1.2 multi-media 1.3 CTU-Main Guidance Evening Facebook Page 1.4 Safe Place Closed Group 1.5 Group Chat	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Registers in the Registration Sheet	Facilitates the online registration via google form	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Takes Standardized Examination	Facilitates Standardized Examination to those who availed of the service.	None	1 hour	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Evaluates the Activity	Facilitates the Appraisal Evaluation after administering the standardized test.	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
INDIVIDUAL INVENTORY SERVICE:
Reads the announcement a. Date b. Time	Posts either or all thru: 1.1 bulletin boards 1.2 multi-media 1.3 CTU-Main Guidance Evening Facebook Page 1.4 Safe Place Closed Group 1.5 Group Chat	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Fills-out the Cumulative Record Form	Supervises the student in filling-out of the form or provides analysis and interpretation of the beneficiary’s data found in the cumulative record.	None	30 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Submits the accomplished form to the Guidance Counselor	Receives and keeps the Cumulative Record for future use/needs	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Signs in the logsheet	Facilitates the signing of the client in the logsheet	None	1 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
EVALUATION SERVICE:
NEEDS ASSESSMENT SURVEY
Fill-out the Survey	Posts the link of the google form	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Submits the Survey	Consolidates the submitted responses	None	1 minute	Office Assistant/ Guidance Counselor/ Guidance Coordinator
EVALUATION: SEMINAR, STRUCTURED LEARNING ACTIVITY, WEBINAR
Fill-out the Evaluation	Posts the link of the google form	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Submits the Evaluation	Consolidates the submitted responses	None	1 minute	Office Assistant/ Guidance Counselor/ Guidance Coordinator
CUSTOMER SATISFACTION SURVEY
Fill-out the Survey	Posts the link of the google form	None	5 minutes	Office Assistant/ Guidance Counselor/ Guidance Coordinator
Submits the Survey	Consolidates the submitted responses	None	1 minute	Office Assistant/ Guidance Counselor/ Guidance Coordinator

MEDICAL CLINIC

Office/Division:	Medical Clinic
Schedule of Availability of Service:	Monday – Friday: 8:00 A.M. – 5:00 P.M.
Classification:	Simple
Type of Transaction:	Government to Citizen
Who may avail?	A. Consultation 1. Students and School Personnel B. Physical Examination (During Enrolment Period) 1. Incoming first year students 2. Returnees 3. Transferees 4. Shiftees C. Referral 1. Students and School Personnel who needs specialist treatment, laboratory examinations, or medical procedures D. Emergency Care 1. Students and School Personnel who need emergency care
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
A. Consultation B. Physical Examination (During Enrolment Period) 1. All incoming freshmen students, transferees and returnees a. Chest X-Ray PA view result (within 10 months) b. Complete Blood Count result (within 3 months) c. Medical Certificate (within 3 months) d. Drug Test result (within 6 months unsealed) e. Stool Exam result (within 3 months) – for programs handling food (BS Hospitality Management and BIT Food Preparation and Services Technology Bring the original medical requirements C. Referral D. Emergency Care*		DOH Accredited Diagnostic Laboratory

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
A. CONSULTATION
1. Submit self for consultation.	1. Receive patient.	None	1 minute	Nurse
2. Provide information asked. Fill in patient information in Treatment Record	2. Ask whether patient already has a Treatment Record: 2.1 With treatment record – retrieve old record. 2.2 No treatment record – ask patient to fill new Treatment Record (basic information).	None	2 minutes	Nurse
3. Provide accurate information regarding condition.	3. Interview patient for chief complaint and history of current illness.	None	1 minute	Nurse
	4. Take vital signs.	None	5 minutes	Nurse
	5. Physical examination, assessment and treatment plan.	None	5 minutes	Physician
	6. Dispense medicines, give health teaching, and reiterate follow up instructions.	None	3 minutes	Nurse
	7. Instruct client to sign in the logbook	None	1 minute	Nurse
4. Fill in Patient Satisfaction Survey	8. Request patient to fill in Patient Satisfaction Survey	None	1 minute	Nurse
	TOTAL:	NONE	19 minutes

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
B. PHYSICAL EXAMINATION (ENROLMENT)
1. Submit medical requirements.	1. Check if medical requirements are complete.	None	1 minute	Nurse
2. Fill in personal information on PE form.	2. Provide Physical Examination Form and instruct student to fill up personal information only.	None	1 minute	Nurse
3. Provide accurate past medical history.	3. Interview student on past medical history.	None	5 minutes	Nurse
	4. Physical examination.	None	3 minutes	Physician
	5. Assessment of medical certificate, past medical history, laboratory results and physical examination findings.	None	3 minutes	Physician
	6. Appraise student of any condition that needs correction and schedule follow up consultation.	None	1 minute	Physician
	7. Proceed to the next step for filing of records.	None	1 minute	Clinic Staff
	8. Inform the client to go to the Dental Clinic for Dental Examination.	None	1 minute	Dentist
	TOTAL:	NONE	16 minutes
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
C. REFERRAL
1. Submit self for consultation/follow up.	1. Receive patient.	None	1 minute	Nurse
	2. Evaluate if patient needs specialist treatment, laboratory testing or a medical procedure that is not available in the clinic.	None	1 minute	Physician
	3. Prepare Referral Form.	None	2 minutes	Physician
	4. Inform the patient details of the referral: reason for the referral, facility where patient is referred to.	None	2 minutes	Physician
	5. Inform parent/guardian.	None	1 minute	Nurse
	6. Give referral form to the patient and instruct patient to return to clinic for follow up.	None	1 minute	Nurse
	TOTAL:	NONE	8 minutes

*It is only in life-threatening cases that nurse on duty will accompany patient.

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
D. EMERGENCY CARE
1. Client is brought to the clinic.	1. Assess the patient for: -airway, breathing and circulation -bleeding and injuries -level of consciousness	None	1 minute	Nurse and Physician
	2. Administer first aid while taking basic information and vital signs.	None	3 minutes	Nurse and Physician
	3. Assess whether patient needs to be transported to a hospital. 3.1 Needs to be brought to hospital – contact EMS 3.2 Can be managed in clinic – continue treatment.	None	5 minutes	Physician
	4. Inform parent/guardian.	None	1 minute	Nurse
	5. Log emergency in logbook.	None	1 minute	Nurse
	TOTAL:	None	11 Minutes

*It is only in life-threatening cases that nurse on duty will accompany patient.

DENTAL CLINIC

FRONTLINE SERVICE: CONSULTATION/ DENTAL CHECK-UP / TREATMENT (Online)

Office or Division	Office of the University Dental Clinic
Classification	Patient not requiring dental procedures
Type of Transaction	Consultation, Dental Check-up &Treatment (Online)
Who may avail?	All Affiliating clients of CTU
CLIENT/STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.1 On Facebook, search “CTU Main Dental Clinic” Send a private message indicating that you will avail the online consultation with the following given information	Information will be verified	None	5 minutes	Dental Aide
1.2 Student Number: Family Name: First Name: Middle Name: Course + Year + Section:
1.3 Wait for the reply.
2. Present requirements	2.1 Dental Personnel will ask the requirements (photo or scanned document)		5 minutes	Dentist Dental Aide
	2.2 Once verified, Dental personnel will do the preliminary information gathering and history taking. All gathered information will be written in the Patient’s Record and Health History Form
3. Video call or chat patient’s chief complaint	Dentist will discuss the treatment plan, give medications and health teachings		6 minutes

4. Accomplish the patient’s satisfaction survey form			1 minute
		Total:	17 minutes

Online consultation and treatment has its own limitations compared to face to face consultation. In such cases where in physical examination is required, the Dentist will have to refer the patient to the nearest healthcare facility for better dental management. For emergency cases, students must proceed to their nearest dental clinic. All stakeholders in the consultation process are not allowed to share / disseminate/ divulge any form (screenshot/ video recording) to any part of the consultation process without the consent of both student and the CTU Dental Clinic.

FRONTLINE SERVICE: CONSULTATION/ DENTAL CHECK-UP (Face to Face)

Office or Division	Office of the University Dental Clinic
Classification	Patient requires dental procedure
Type of Transaction	Consultation, Dental Check-up & Treatment (Face to Face)
Who may avail?	All Affiliating clients of CTU
CLIENT/STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Log name and other personal data	Accommodate the patient	None	30 seconds
2. Present requirements	Retrieve dental record and health history form (If no dental record found, let the patient fill out the form)		2 minutes	Dental Aide
3. Submit self for diagnosis and sit on the dental chair comfortably	Perform oral examination		1 minute
4	Record the patient’s diagnosis and treatment plan		30 seconds	Dentist
5	Discuss the treatment plan, give medications and health teachings		5 minutes
6.Accomplish the patient’s satisfaction survey form			1 minute	Dental Aide
		Total:	10 minutes

FRONTLINE SERVICE: REFERRAL

Office or Division	Office of the University Dental Clinic
Classification	Patient not requiring dental procedures
Type of Transaction	Referral
Who may avail?	All Affiliating clients of CTU
CLIENT/STEPS	SERVICE PROVIDER	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Log name and other personal data	Accommodate the patient	None	1 minute	Dental Aide
2	Retrieve dental record and health history form (If no dental record found, let the patient fill out the form)		2 minutes
3. Submit self for diagnosis and sit on the waiting area provided	3.1 Explain to the patient the details of referral		5 minutes	Dentist
	3.2 reason for referral
	3.3 dental health care facility
	3.4 laboratory exam
4	Give referral note and instruct the patient to re visit the clinic for follow-up if applicable		1 minute
5. Accomplish the patient’s satisfactory survey form			1 minute	Dental Aide
		Total:	7 minutes

SCHOLARSHIP OFFICE

Office/Division:	Scholarship Office
Schedule of Availability of Service:	Enrolment Period: Monday-Friday 8:00 a.m.-9:00p.m. (No Noon Break) Saturday 8:00 a.m.-5:00 p.m.
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail?	A. Renewal and Evaluation of Scholarship Grant 1.All on-going scholars B. Processing and Filling of Application for the Scholarship or Financial Assistance 1. All students that fit to the set qualifications C. Issuance of Certification/Endorsement 1. All scholars and Scholar graduates
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
A. Renewal and Evaluation of Scholarship Grant 1. Certificate of Employment (for BOT 530, BOT 294, and BOR 28 scholars only)-once a year 2. Daily Time Records, Performance Evaluation (for Student Assistant/Labors only)-every semester 3. Other documents as specified by the linkages or benefactor B. Processing and Filling of Application for the Scholarship or Financial Assistance 1. Application Form 2. Income Tax Return or Certificate of Indigency or Low Income from the		Scholarship Office

Barangay or its equivalent (as needed) 3. Other documents as set by the sponsors or scholarship agencies 4. Other documents as specified by the linkages or benefactor C. Issuance of Certification/Endorsement 1. None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
A. Renewal and Evaluation of Scholarship Grant
1. Present the documentary requirements	1.Check the documents if complete	None	5 minutes per grantee	Student Assistants/Labors, Office assistants, Scholarship Coordinator
2. Present the documentary requirements	2.1. Compute for the Grade Point Average of the Previous Semester and check if qualified for the renewal of scholarship
3. Fill in the necessary information in the Registration Log Sheet	3.1. Verify the completeness of the information		5 minutes per grantee	Student Assistants/Labors, Office assistants, Scholarship Coordinator
4. Fill in the necessary information in the Registration Log Sheet	4.1. Stamp the enrolment form to Proceed on the next stage of Enrolment

	4.2. Encode the master list of qualified scholars		One month after the start of class	Student Assistants/Labors, Office assistants, Scholarship Coordinator
	4.3. Submit to EDPO for posting
TOTAL:		None	1 month, 10 min per grantee
B. Processing and Filling of Application for the Scholarship or Financial Assistance
1. Inquire about the scholarship slot	1. Issue the Application Form and the List of Requirements	None	5 minutes per grantee	Student Assistants/ Labors, Office Assistants, Scholarship Coordinator
	1. 2. Discuss briefly on how to fill out the form, what are other requirements and when and where to submit the requirements	None
2. Submit the accomplished forms along with other documentary requirements	2.1. Check if submitted documents are complete	None	3 minutes per grantee	Student Assistants/Labors, Office Assistants, Scholarship Coordinator
	2.2. Verify if all necessary information is filled in
	2.3. Let the applicants with complete documents log in the Record Book

	2.4. Identify the qualified applicants through paper screening		Maximum of 15 working days after the deadline	Scholarship Coordinator and /or the invited person/s
	2.5. Inform the qualified applicants for a scheduled interview			Student Assistants, Office Assistants
3. Present himself/herself for an interview as scheduled	3.1. Let the applicant sign in the Attendance Sheet and fill in the Interview Assessment Form	None	5 minutes per applicant	Student Assistants
	3.2. Interview the Applicants		5-10 minutes per applicant	Interviewers
	3.3. Prepare the Comparative Assessment		5 working days after the scheduled interview	Scholarship Coordinator
	3.4. Recommend the list of most qualified applicants to the sponsoring individual or agency for approval
	TOTAL:	None	20 working days,18 minutes-23 minutes per grantee
c. Issuance of Certification/Endorsement
1. Request for Certification/Indorsement	1.1. Let the requesting person sign in the Record Book	NO Fees for	1 minute per grantee	Student Assistants/Labors,
		students; P25.00 for Graduates		Office assistants, Scholarship Coordinator
	1.2. Verify his/her scholarship grant and the duration of his/her scholarship		5 minutes per grantee
	1. 3. Advise the scholar-graduate to pay the Certification at the Cashier (not applicable to students)
	1. 4. Prepare the Certification/Indorsement		5 minutes per grantee
	1. 5. Issue the Certification/Indorsement	None	5 working days	SAO Dean & Scholarship Coordinator
TOTAL:			5 days,11 minutes per grantee

PLACEMENT OFFICE

Office/Division:	Placement Office
Frontline Service:	Industry Partnership for On-the-Job Training
Schedule of Availability of Service:	Monday – Friday: 8:00 A.M. – 7:00 P.M. Saturday: 8:00 A.M. – 5:00 P.M.
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail?	A. Businesses who are licensed to operate
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
A. Letter of Intent Address letter to: Mr. Irvin A. Narsico, OIC Dean, Student Affairs’ B. Training Plan C. Skills Requirement		Citizen / Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit Letter of Intent, Skills Requirement and Training Plan to the Placement Office	1.1. Give copy to the required documents to OJT Chairman 1.2. Make Draft of the Memorandum of Agreement and send to Industry Partner	None	5 minutes 3 – 5 working days	Placement Staff Placement Staff
	1.3. Schedule an Ocular Visit to Industry		Upon the availability of the Industry Partner the OJT Chairman and the OJT Area Coordinator	Placement Staff
2. Ocular Visit	2. The Placement Staff together with the OJT Chairman and the OJT Area Coordinator will visit the Industry Partner	None	3 hours	Placement Staff OJT Chairman OJT Area Coordinator
3. Submit copy of the MOA with comments to the Placement Office	3.1. Give the draft MOA for comments to the signatories identified in the MOA 3.2. Prepare the final MOA ready for signing	None	30 minutes 30 minutes	Placement Staff Placement Staff
4. MOA Signing	4. Schedule a MOA Signing	None	Upon the availability of the signatories of both parties	Placement Staff
	TOTAL:	NONE	124 hours & 5 minutes

Office/Division:	Placement Office
Frontline Service:	Information Service for On-the-Job Training
Schedule of Availability of Service:	Monday – Friday: 8:00 A.M. – 7:00 P.M. Saturday: 8:00 A.M. – 5:00 P.M.
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail?	A. Bona fide Students of the University
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None		Placement Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Sign up on the Client Log sheet of the Placement Office	1. Accommodate the student in the office	None	5 minutes per applicant	Placement Staff
TOTAL:		NONE	5 minutes

Office/Division:	Placement Office
Frontline Service:	Placement of the On-the-Job Trainees
Schedule of Availability of Service:	Monday – Friday: 8:00 A.M. – 7:00 P.M. Saturday: 8:00 A.M. – 5:00 P.M.
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail?	A. Bona fide Students of the University with OJT
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
COR		Registrars’ Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present Certificate of Registration (COR)	1. Verify the COR of the student to ensure that he/she is enrolled in the OJT Program	None	1 minute	Placement Staff
2. Sign up the Client Log sheet of the Placement Office	2. Give student a list of vacant job opportunities	None	5 minutes per applicant	Placement Staff
3. Look for available job opportunities in the file	3. Screen the student for qualification	None	10 minutes per applicant	Placement Staff
4. Receive Endorsement letter	4. Screen the student for qualification	None	10 minutes per applicant	Placement Staff
	TOTAL:	NONE	26 minutes

STUDENT AFFAIRS OFFICE

Office/Division:	STUDENT AFFAIRS OFFICE
Schedule of Availability Service	Monday to Friday; 8:00AM-5:00PM (NO NOON-BREAK)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	A. ISSUANCE OF CERTIFICATE OF GOOD MORAL 1. Students of CTU-Main Campus B. ISSUANCE OF AFFIDAVIT OF LOSS OF THE OFFICIAL UNIVERSITY IDENTIFICATION CARD 1. Bonafide Students of CTU-Main Campus C. STUDENT CLEARANCE 1. Bonafide Students of CTU-Main Campus
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Certificate of Good Moral: A. ISSUANCE OF CERTIFICATE OF GOOD MORAL B. ISSUANCE OF AFFIDAVIT OF LOSS OF THE OFFICIAL UNIVERSITY IDENTIFICATION CARD C. STUDENT CLEARANCE

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
A. ISSUANCE OF CERTIFICATE OF GOOD MORAL
1. Expresses his/her intention to request for a Good Moral Certificate	1.a. Checks his/her records to identify if he/she has uncleared infractions to the University Policy. b. Checks his/her academic records in the MIS. c. Advise him/her to pay the cashier.	P 55.00	3 minutes per applicant	Office Staff
2. Presents the proof of payment	2.a. Prepares the Certificate of Good Moral Character		5 minutes per applicant	Office Staff
3.	3.a. Checks and verifies the details of the Good Moral Certificate b. Signs accurate certificate	None	4 minutes per applicant	OIC Dean
4. Signs in the log-book upon claiming Receives the signed and sealed Certificate of Good Moral Character	4.a. Releases Certificate of Good Moral Character		3 minutes per applicant	Office Assistant

	TOTAL:	None	15 minutes
B. ISSUANCE OF AFFIDAVIT OF LOSS OF THE OFFICIAL UNIVERSITY IDENTIFICATION CARD
1. Request for Affidavit of Loss	1.a Interviews the student Note: Requesting of affidavit of Loss will only be accommodated if the School ID was lost after 24 hours or more.	None	5 minutes per applicant	Office Staff
2. Fill the entry in the Log sheet	2.a Releases the affidavit of Loss (blank form)	None	2 minutes per applicant	Office Staff
3. Proceeds to the Chief Administrative Officer for his signature	3.a Advises the client on next procedures	None	3 minutes	Office Staff
	TOTAL:	None	10 minutes
C. STUDENT CLEARANCE
1. Presents Student Clearance to the SAO Personnel	1.1. a. Verify Students clearance if properly filled out	None	5 minutes per applicant	Office Staff
	b. Checks and verifies if the client has uncleared infraction of the school policy c. Signed the Student’s clearance onthe space provided for SAO
2. Fills in the entry in the Clearance Log Sheet	2.2. a. Verify Student’s clearance Log Sheet if properly filled in b. Signs the clearance c. Released Student’s Clearance	None	3 minutes per applicant	Office Staff
TOTAL:		None	8 minutes

LIBRARY

Office/Division:	LIBRARY
Schedule of Availability Service	Monday to Saturday; 8:00AM-7:00PM (NO NOON-BREAK)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	1. ISSUANCE OF LIBRARY ID CARD 1. All bonafide of CTU (except Argao, Danao & Main Campus) Note: Argao, Danao & Main Campus are using OPAC (Online Public Access Catalog) 2. ISSUANCE OF STUDENT’S REFERRAL LETTER 1. All bonafide Students of CTU who wants to avail the services from other libraries 3. REFERENCE SERVICE 1. All bonafide students, Faculty and Staff of CTU 4. CIRCULATION SERVICE 1. All bonafide students, Faculty and staff of CTU
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE

A. ISSUANCE OF LIBRARY ID CARD 1. Recent 1’x1’ ID picture (colored) 2. Study Load/Enrollment Form B. ISSUANCE OF STUDENT’S REFERRAL LETTER 1. School ID 2. Library ID Card C. REFERENCE SERVICE 1. Fully accomplished Reference Query Form (Lib. Form 3) 2. Library ID Card/School ID or any valid Identification Card D. CIRCULATION SERVICE 1. Library ID Card/School ID or any valid Identification Card			EDPO Office Library
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
A. ISSUANCE OF LIBRARY ID CARD
1. Secure Information Sheet	1.a Give/issue information sheet	None	1 minute
2. Submit duly accomplished information sheet form	1.a Check the accomplished form as to accuracy	None	2 minutes

	2.a. Posting of notice to claim Library ID
3. Present COR to claim ID	3.a Released Library ID Card		1 minute
TOTAL: None 4 minutes
B. ISSUANCE OF STUDENT’S REFERRAL LETTER
1. Ask the Librarian for a Referral Letter to avail the library service from other libraries	1.1. Interview the students of what references he/she will need from other libraries	None	5 minutes per applicant	Morena E. Carlos Armida M. Najarro Juanita F.Negapatan Leahmie Jean Prejoles
	1.2. Prepare referral letter	None	1 minute	Morena E. Carlos Juanita F.Negapatan
TOTAL: None 6 minutes
C. REFERENCE SERVICE

1. Go to the library and ask for reference assistance	1. Issue reference query form and interview library clients/users.	5 minutes per applicant	Morena E. Carlos Armida M. Najarro Juanita F.Negapatan Leahmie Jean Prejoles
2. Fill-up the form and submit accomplished form	2. Validate reference query (this includes availability of the resources)	5 minutes per applicant	Morena E. Carlos Armida M. Najarro Juanita F.Negapatan Leahmie Jean Prejoles
TOTAL: None 10 minutes
D. CIRCULATION SERVICE
1. Client signs the borrower’s card	1.1. Write the date as to when to return the book on the date due slip	5 minutes per applicant	Morena E. Carlos Armida M. Najarro Juanita F.Negapatan Leahmie Jean Prejoles
	1.2. Scan the barcode of the book
2. Client’s return the borrowed library materials	2. Search the client’s library ID Card and the book card from the file and	1 minute	Morena E. Carlos Armida M. Najarro
	return the ID		Juanita F.Negapatan Leahmie Jean Prejoles
	2.1. Print transaction receipt.
TOTAL: None		6 minutes

REGISTRAR’S OFFICE

OFFICE/DIVISION	REGISTRAR’S OFFICE
Schedule of Availability Service	Monday to Friday; 8:00AM-5:00PM
Classification:	Complex
Type of Transaction:	G2C – Government to Citizen
Who may avail:	A. ONLINE REQUEST & DOCUMENT ISSUANCE REPORTING (ORDIR) System 1. All students and graduates of CTU B. ONLINE REGISTRATION 1. All Students
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
A. ONLINE REQUEST & DOCUMENT ISSUANCE REPORTING (ORDIR) SYSTEM 1. CAV a. Certified copy of TOR and Diploma/Certificate b. Certified copy of TOR and Certification of earned units 2. CERTIFICATION a. Clearance if first request 3. CERTIFIED COPY a. Original and photocopy of the documents 4. DIPLOMA/CERTIFICATE a. Clearance if first request 5. TRANSCRIPT OF RECORDS a. Clearance if first request and if for transfer purposes b. 2×2 picture with white background or in academic gown	Registrar Portal https: ordir.ctu.edu.ph/registrar Registrar Portal https: ordir.ctu.edu.ph/registrar Registrar Portal https: ordir.ctu.edu.ph/registrar Registrar Portal https: ordir.ctu.edu.ph/registrar Registrar Portal https: ordir.ctu.edu.ph/registrar Registrar Portal https: ordir.ctu.edu.ph/registrar Citizen/Client

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. ONLINE REGISTRATION

1. First Year Students

a. Form 138-A or its equivalent

b. Certificate of Good Moral Character

c. Photocopy of Birth Certificate from Philippine Statistics Authority

d. Marriage Certificate from Philippine statistics authority if applicable

e. 1 copy of 2×2 picture

2. Regular Second Year and Subsequent Years Students

3. Irregular /Readmitted /Shiftee Students]

a. RO Form 14 Accreditation of subjects of transferees & Shiftees

4. Transferees

a. Certificate of Transfer Credentials

b. Transcript of Records (for evaluation)

c. Item letter b-e of No. 1

d. RO Form 14; Accreditation of subjects of transferees & Shiftees

5. Cross-Enrollees

a. Permit to study

6. International Students\

a. Personal History Statement

b. Transcript of Records or Scholastic records duly authenticated by the Philippines Foreign Service Post

c. Photocopy of data page of the applicant’s passport

d. Other requirements from the Bureau of Immigration

Originating School

Philippine Statistics Authority

Citizen/Client

Respective Colleges

Originating School

Respective Colleges

Originating School

Citizen/Client

Originating School and Philippines Foreign Service Post

Citizen/Client

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME		PERSON RESPONSIBLE
A. ONLINE REQUEST & DOCUMENT ISSUANCE REPORTING (ORDIR) System
1. Goes to https: ordir.edu.ph/registrar and clicks Request	1. Logs-in account	Please refer to the table below	2 minutes	Registrar and staff
2. Fills out all the required fields and submits request	2. Monitors pending request		On going	Registrar and staff
3. Records the tracking code to follow-up request status	3. a. Goes to Process Module b. Processes or declines the request c. Retrieves records d. Assesses the corresponding fees and informs client to present additional requirements upon claiming the document requested		10-60 minutes	Registrar and Staff
4. Receives e-mail notification	4. Goes to printing Module & prints the requested document		5 minutes	Registrar and Staff
5. Receives e-mail notification	5. Goes to Approval Module and signs the document		5 minutes	Registrar and Staff
6.Pays the appropriate fee to the cashier	6. Accepts payment for documents requested and issues official receipt
7.Submits the official receipt and other requirement as earlier advised to the counter clerk & waits for name to be called	7. a. Goes to releasing module b. Encodes the O.R Number and other information in the releasing module and releases the document		30 minutes	Registrar and Staff
8. Receives the document & checks all the information before leaving the premises.
TOTAL: 52 minutes – 1 hour

NOTICE:

Processing of documents and Lead Times

DOCUMENTS	LEAD TIMES	REQUIREMENTS	FEES
CAV	7 working days	1. 1. Certified copy of TOR and Diploma/Certificate or 2. Certified copy of TOR and Certification of earned units	40.00 and Doc. Stamp 30.00
Certification	3 working days	1. Clearance if first request	40.00 and Doc. Stamp 30.00
Certified Copy	3 working days	1. Original and photocopy of the documents	40.00/document
Diploma/Certificate	7 working days	1. Clearance if first request	Undergraduate programs= 200(+50 for succeeding issuance) Graduate programs= 300(+50 for succeeding issuance) Doc. Stamp 30.00
Transcript of Records	working days	1. Clearance if first request and if for transfer purposes 2. 2X2 picture with white background or in academic gown	50.00/page-local purposes 75.00/page-international purposes Doc. Stamp 30.00

NOTE: Unclaimed CAV, Certification and Certified Copy are cancelled after 6 months.

B. ONLINE REGISTRATION
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Logs in @portal.ctu.edu.ph	1. Logs in @portal.ctu.edu.ph	None for Scholars P2000.00 for Non-scholar	1 minute	Registrar and staff College enrollment committee
2. Presents requirements to the enrollment committee of the respective colleges	2. a. Receives and evaluates requirements		5 minutes	Enrollment Committee
	b. Issues accreditation form & evaluation sheet if applicable		20 minutes	Enrollment Committee
3. Fills-out the online Registration Form	3. Assigns program and issues student ID Number		5 minutes	Enrollment Committee
4. Submits requirements to the Medical and Dental Clinic	4. a. Approves/Disapproves the application for enrollment		5 minutes	School Physician/Nurse
	b. Approves the block section		1 minute	Enrollment Committee
5. Pays tuition and other Fiduciary Accounts (for non-scholar)	5. Receives payment & issues O. R		3 minutes	Cashier
6. Submits hard copy of requirements (new and transferee students only)	6. Receives requirements and Issues Certificate of Registration		10 minutes	Registrar & Staff
7. Requests online for the Student’s ID (new and transferee students only)	7. a. Capture of Students Photo & Signature b. Printing of School I.D Card	P100.00	15 minutes	MIS staff
TOTAL: 40- 65 minutes

MANAGEMENT INFORMATION SYSTEM (EDPO)

Office/Division:	ELECTRONIC DATA PROCESSING (EDP)
Schedule of Availability Service	Monday to Friday; 8:00AM-5:00PM (NO NOON-BREAK)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail?	A. ISSUANCE OF ID NUMBER TO ALL NEW, TRANSFEREES, RETURNEE 1. All New, Transferees, Returnees, Undergrad/graduate students of CTU B. RE-PRINTING OF COR 1. Students of CTU C. PRINTING OF STUDENT PERMIT 1. All students of CTU D. POSTING OF STUDENT’S SCHOLARSHIPS/DISCOUNTS 1. Students with scholarship/Discounts E. PRINTING ID STUDENT’S, EMPLOYEE’S AND ALUMNI’S 1. All Student’s, Alumni’s and Employee’s F. RE-EXAMINATION/GRADE COMPLETION FORM 1. Student’s with NG (No Grade) and INC (Incomplete) G. ADDING, CHANGING, WITHDRAWAL AND DROPPING FORM 1. Students of CTU H. DIGITAL SIGNAGE POSTING 1. All Departments approved letter by Campus Director requesting Digital Signage Posting I. VIRUS SCANNING (EXTERNAL DRIVES, FLASH DRIVES AND OTHER REMOVABLE DRIVES) 1. CTU Faculty and Admin Staff J. INTERNET ACCESS REQUEST/NEW IP ADDRESS REQUEST 1. CTU Faculty and Admin Staff

	K. SOFTWARE-REALATED PROBLEMS/SUPPORT (OPEARTING SYSTEM, MICROSOFT OFFICE, SCHOOL SYSTEMS/APPS, etc.) 1. CTU Faculty and Admin Staff L. HARDWARE-RELATED PROBLEMS/SUPPORT (LAPTOP, CPU, MONITOR, PRINTER, SCANNER, KEYBOARD, MOUSE, etc.) 1. CTU Faculty and Admin Staff M. NETWORK-RELATED PROBLEMS/SUPPORT (NETWORK CABLE, NO NETWORK, NO INTERNET ACCESS, SHARED PRINTER, etc.) 1. CTU Faculty and Admin Staff
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
A. ISSUANCE OF ID NUMBER TO ALL NEW, TRANSFEREES, RETURNEE 1. Registration Form B. RE-PRINTING OF COR 1. Student ID for verification C. PRINTING OF STUDENT PERMIT 1. ID of Students of CTU D. POSTING OF STUDENT’S SCHOLARSHIPS/DISCOUNTS 1. Approved List of Scholarship Office E. PRINTING ID STUDENT’S, EMPLOYEE’S AND ALUMNI’S 1. Present the COR or Official Employee’s		REGISTRAR’S OFFICE EDPO OFFICE SCHOLARSHIP OFFICE EDPO OFFICE REGISTRAR’S OFFICE

F. RE-EXAMINATION/GRADE COMPLETION FORM

1. Re-Examination/Grade Completion Form (from the University Registrar)

G. ADDING, CHANGING, WITHDRAWAL AND DROPPING FORM

1. Adding,Changing, Withdrawal and Dropping Form

H. DIGITAL SIGNAGE POSTING

1. Approved Letter from Campus Director

I. VIRUS SCANNING (EXTERNAL DRIVES, FLASH DRIVES AND OTHER REMOVABLE DRIVES)

1. CTU ID

J. INTERNET ACCESS REQUEST/NEW IP ADDRESS REQUEST

1. CTU ID

K. SOFTWARE-REALATED PROBLEMS/SUPPORT (OPEARTING SYSTEM, MICROSOFT OFFICE, SCHOOL SYSTEMS/APPS, etc.)

1. CTU ID

L. HARDWARE-RELATED PROBLEMS/SUPPORT (LAPTOP, CPU, MONITOR, PRINTER, SCANNER, KEYBOARD, MOUSE, etc.)

1. CTU ID

M. NETWORK-RELATED PROBLEMS/SUPPORT (NETWORK CABLE, NO NETWORK, NO INTERNET ACCESS, SHARED PRINTER, etc.)

1. CTU ID

EDPO OFFICE

CAMPUS DIRECTOR’S OFFICE

EDPO OFFICE

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
A. ISSUANCE OF ID NUMBER TO ALL NEW, TRANSFEREES, RETURNEE
1. Get Registration Form	1. Enrolment Committee	None	10 minutes	EDP Front Desk Officer
2. Fill Up Registration Form		None
3. Submit Filled up Form to EDP	3.a Encode the information provided and assign ID for MIS	None	15 minutes	EDP Front Desk Officer
	4.a Return the Registration Form with ID Number	None	5 minutes
TOTAL: None 30 minutes
B. RE-PRINTING OF COR
1. Students Present University ID	1. Search Student		1 minute	Front Desk Staff
2. Received the COR	2. Print the COR		2 minutes	Front Desk Staff

3. Present O.R of payment	3.a. Validated Tuition Payment		5 minutes	Front Desk Staff
4. Received COR	4.a. Released COR Copy	None	2 minutes	Front Desk Staff
TOTAL: None 10 minutes
C. PRINTING OF STUDENT PERMIT
1. Present OR/student ID	1.1. Release the examination permit and sign the examination	None	3 minutes	Front Desk Staff
	1.2. Printing of Exam Permit	None	2 minutes	Front Desk Staff
3. Student/Client	3.a. Release the Exam Permit	None	2 minutes	Front Desk Staff
TOTAL: None 7 minutes
D. POSTING OF STUDENT’S SCHOLARSHIPS/DISCOUNTS
1. Approved List of Scholars from the Scholarship Coordinator	1. Scholarship Coordinator	None	5 minutes	Front Desk Staff
TOTAL: None 5 minutes

E. PRINTING ID STUDENT’S, EMPLOYEE’S AND ALUMNI’S
1. Present the COR or Official Receipt	1. Encode Data and Perform ID Capture, Signature	None	10 minutes	EDP Staff
2.Present the Official Receipt and Fillup Membership Information for Alumni Identification Card	2. Perform ID Capture Signature	None	5 minutes	Alumni Staff
3. Present the Official Receipt	3.a. Encode Data and Perform ID Capture, Signature	None	10 minutes	EDP Staff
TOTAL: None 25 minutes
F. RE-EXAMINATION/GRADE COMPLETION FORM
1. Get a Re-Examination/Grade Completion Form from registrar’s office	1. Registrar Staff	None	1 minute	Registrar Staff
2.Given grade and signature by the instructor	2. Student’s Instructor	None	5 minutes	Students Instructor
3. Department Chairman’s Signature	3. Department Chairman	None	3 minutes	Department Chairman

4. Signature of the College Dean	4.a. College Dean	None	3 minutes	College Dean
5. Submit to EDP Office for encoding and signature	5.a Encode the student’s completion grade	None	3 minutes	MIS – in – Charge
6.Photocopy and submit to the registrar	6.a. Verify and approved	None	3 minutes	Registrar Staff
TOTAL: None 18 minutes
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
G. ADDING, CHANGING, WITHDRAWAL AND DROPPING FORM
1. Get an adding, Changing, Withdrawal and Dropping Form from the registrar’s office	1. Registrar Staff	None	1 minute	Registrar’s Staff
2.Fill-up with the subject the student wants to drop, change or add.	2. Student	None	5 minutes	Student
3. Signature from the College Dean	3. College Dean	None	3 minutes	College Dean

4. Submit to EDP Office for Encoding	4. Change, Dropping or Adding subject as Written in the Form	None	5 minutes	MIS – in – Charge
5.Submit to Registrar’s Office	5.a. Verified and Approved	None	1 minute	Registrar’s Staff
TOTAL: None 15 minutes
H. DIGITAL SIGNAGE POSTING
1. Approved Letter from Campus Director	1. Campus Director	None	10 minutes	EDP Staff
TOTAL: None 10 minutes
I. VIRUS SCANNING (EXTERNAL DRIVES, FLASH DRIVES AND OTHER REMOVABLE DRIVES)
1. Present ID for Verification	1.1. Ask for an ID	None	1 minute	EDP Technical Staff
	1.2. Check and scan removable drives		10 minutes *depends on the size of the drive	EDP Technical Staff
2. Receive scanned drive	2.1. Return drive	None	1 minute	EDP Technical Staff

	2.2. Log who avails the service		1 minute	EDP Technical Staff
TOTAL: None 13 minutes
J. INTERNET ACCESS REQUEST/NEW IP ADDRESS REQUEST
1. Present ID for verification	1. Ask for an ID	None	1 minute	EDP Technical Staff
2.Request for an internet access/IP address	2. Check available IP address/enable internet access	None	2 minutes	EDP IT Officer
3. Take note the IP address	3.1. Give IP address to client	None	1 minute	EDP IT Officer
	3.2. Set IP address to the unit/try browsing the internet		2 minutes	EDP Technical Staff
	3.3. Log who avails the service/Take note IP address		1 minute	EDP Technical Staff
TOTAL: None 7 minutes

K. SOFTWARE-REALATED PROBLEMS/SUPPORT (OPEARTING SYSTEM, MICROSOFT OFFICE, SCHOOL SYSTEMS/APPS, etc.)
1. Present ID for verification	1. Ask for an ID	None	1 minute	EDP Technical Staff
2.Report problems and errors	2.1. Ask for the problems encountered	None	2 minutes	EDP Technical Staff
	2.2. Troubleshoot the error/problem		10 minutes *depends on the nature of the problem	EDP Technical Staff
3. Take Notes	3.1. Inform client of basic troubleshooting solutions for the error	None	5 minutes	EDP Technical Staff
	3.2. Log who avails the service		1 minute *depends on the nature of the problem	EDP Technical Staff
TOTAL: None 19 minutes
L. HARDWARE-RELATED PROBLEMS/SUPPORT (LAPTOP, CPU, MONITOR, PRINTER,

SCANNER, KEYBOARD, MOUSE, etc.)
1. Present ID for verification	1. Ask for an ID	None	1 minute	EDP Technical Staff
2.Report problems and errors	2.1. Ask for the problems encountered	None	2 minutes	EDP Technical Staff
	2.2. Troubleshoot the error/problem	None	10 minutes *depends on the nature of the problem	EDP Technical Staff
3. Take notes	3.1. Inform client of basic troubleshooting solutions for the error	None	5 minutes *depends on the nature of the problem	EDP Technical Staff
	3.2. Log who avails the service	None	1 minute	EDP Technical Staff
TOTAL: None 19 minutes
M. NETWORK-RELATED PROBLEMS/SUPPORT (NETWORK CABLE, NO NETWORK, NO INTERNET ACCESS, SHARED
PRINTER, etc.)
1. Present ID for verification	1. Ask for an ID	None	1 minute	EDP Technical Staff
2.Report problems and errors	2.1. Ask for the problems encountered	None	2 minutes	EDP Technical Staff
	2.2. Troubleshoot the error/problem		10 minutes *depends on the nature of the problem	EDP Technical Staff
3. Take notes	3.1. Inform client of basic troubleshooting solutions for the error	None	5 minutes *depends on the nature of the problem	EDP Technical Staff
	3.2. Log who avails the service		1 minute	EDP Technical Staff
TOTAL: None 19 minutes

CASHIER’S OFFICE

Office/Division:	Cashier’s Office
Schedule of Availability of service:	Monday to Friday 8:00a.m. to 5:00 p.m. (No Noon Break)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	A. Receiving Payments 1. All students, graduates, parents, and other stakeholders B. Payment of Bills to Creditors 1. All suppliers/Utilities
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
A. Receiving Payments 1. Assessment from Electronic Data Processing Office/Student Affairs Office/Registrars/Administration B. Payment of Bills to Creditors 1. Authorization to collect with Company I.D. 2. Official Receipt		EDPO/Student Affairs Office/Registrars/Administration Citizen/Client
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
A. Receiving Payments

For Enrollees (All Year Levels) 1. Secure priority number	1. Give priority no.	None	1 minute	Cashier Staff
2. Submission of Enrolment form (assessment)	2. Verify the completeness and validity check the total no. of units enrolled. Require partial payment	P 1,500 (required entrance fee)	1 minute	Cash Collection in charge
3. Payment	3. Accept payment and issue O.R.	Required minimum fee	1 minute	Cash Collection in charge
TOTAL:			3 minutes
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
For Alumni/Former Students 1. Present request form/Assessment slip/Payment Order Form	1.Verify the completeness and validity	None	1 minute	Cash Collection in Charge
2. Payment of Fee/s	2.Count and check money received and issue O.R.	Required Fee	1 minute	Cash Collection in Charge
TOTAL:			2 minutes
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE

For payor of miscellaneous transactions 1.Present request form/Assessment slip/Payment Order Form	1.Verification Process	None	1 minute	Cash Collection in Charge
2.Payment of Fee/s	2.Count and Check money received and issue O.R.	None	1 minute	Cash Collection in Charge
	TOTAL:	None
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
B. Payment of Bills to Creditors 1.Present Authorization with I.D.	1.Verification and validity of documents		1 minute
2.Affixes signature in the logbook and signs in the receipt portion of the Disbursement Voucher (DV) and issue Official Receipt for payment/check received	2.Payment, check if DV is duly signed and Official Receipt issued	As per bill	1 minute
TOTAL:			2 minutes

PUBLIC ASSISTANCE and

COMPLAINT OFFICE

(PACO)

Office/Division:	Public Assistance and Compliance
Frontline Service:	Assists clients for inquiries, complaints and commendations
Schedule of Availability of Service:	Monday – Friday: 8:00 A.M. – 7:00 P.M. Saturday: 8:00 A.M. – 12:00 noon No Noon Break 1:00 P.M. – 5:00 P.M.
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail?	G. All Faculty and Students
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None		Public Assistance and Complaints Office
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Go to PAC Office to verify simple queries regarding some information on faculty / student.	1. Assists clients	None	5 – 10 minutes	PACO Officer / PACO Secretary
2. Facilitate queries / complaints from the suggestion box.	2. Gets the complaints from the suggestion box	None	30 minutes	PACO Secretary
3. Conduct dialogue meeting if necessary when complaints arise.	3. Calls both parties	None	1 hour	PACO Officer
4. Submit Monthly Report as to the action taken by the Management.	4. Indorses the complaint to concerned	None	2 days	PACO Officer
	TOTAL:	NONE	49 hours & 40 minutes

COLLEGES

College of Education

(COEd)

Office or Division	College of Education (COEd)
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	Certification Request/s
Schedule of Availability of Service	8:00 A.M. – 12:00 noon; 1:00 P.M. – 5:00 P.M. (Monday – Saturday)
Who may avail?	Graduate Education Students

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Document		College of Education (COEd) Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: reylscap76@gmail.com
APPLICATION/CLIENT	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1. Doctorate, Masteral and Diploma Program	Instruct the client to pay 25.00 pesos at Cashier’s Office		25.00	1 min	Front-liners / Office Staff
2. Doctorate, Masteral and Diploma Program	Make the request certification with the OR Number and Date Issued		None	2 mins	Front-liners / Office Staff
3. Let the client check his/her request/s	Instruct him/her when is the releasing of the certification		None	30 mins	Front-liners / Office Staff
4. Log his/her name in the in/out documents logbook			None	30 mins	Front-liners / Office Staff

Office or Division	College of Education (COEd)
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	Admission for Enrolment
Schedule of Availability of Service	8:00 A.M. – 12:00 noon; 1:00 P.M. – 5:00 P.M. (Monday – Saturday)
Who may avail?	Graduate Education Students

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Complete Medical Requirements and Guidance Office Endorsement		College of Education (COEd) Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: reylscap76@gmail.com
APPLICATION/CLIENT	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1. Doctor in Education major in ECE, SPED, GC 2. MAED in Early Childhood Education 3. Special Education 4. Guidance and Counseling 5. Mathematics 6. Diploma in Professional Education (DPE/CPE)	Ask the requirements if completed (medical) and the endorsement coming Guidance Counselor		7,790.00 (12 units)	1 min	COEd Staff
1. Doctor in Education major in ECE, SPED, GC 2. MAED in Early Childhood Education 3. Special Education 4. Guidance and Counseling 5. Mathematics 6. Diploma in Professional Education (DPE/CPE)	Give the client the enrolment form and assist him/her fill out the form with his/her information and the subjects offered		9, 810.00 (24 units) 6,130.00 (12 units)	8 mins	COEd Staff
1. Doctor in Education major in ECE, SPED, GC 2. MAED in Early Childhood Education 3. Special Education 4. Guidance and Counseling 5. Mathematics 6. Diploma in Professional Education (DPE/CPE)	Instruct the enrolment process (go to Clinic for submission of medical results, EDPO for encoding of subjects, Cashier for the payment, Office for validation of the form)		None	10 mins	COEd Staff
1. Doctor in Education major in ECE, SPED, GC 2. MAED in Early Childhood Education 3. Special Education 4. Guidance and Counseling 5. Mathematics 6. Diploma in Professional Education (DPE/CPE)	Validate the enrolment form and give the schedule to the enrollee		8,410.00 (18 units)	1 min	COEd Staff

Office or Division	College of Education (COEd)
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	Admission for Entrance Examination
Schedule of Availability of Service	8:00 A.M. – 12:00 noon; 1:00 P.M. – 5:00 P.M. (Monday – Saturday)
Who may avail?	Graduate Education Students

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Transcript of Record Photo Copy 2 Pcs. 2×2 Picture, White Background, w/ Name tag 1 Pc. Long Size, White Folder		College of Education (COEd) Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: reylscap76@gmail.com
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE	Forms
RECEIVING OF THE DOCUMENT/S
1. Doctorate, Masteral and Diploma Program requirements for Evaluation	Greet the client and let him/her sit comfortably		400.00 for Diploma 500.00 for Masteral/Doctorate	30 mins	Front-liner /Office Staff
2. Fill out the payment slip	Provide payment slip			30 mins	Front-liner /Office Staff
3.	Inform students applicants to pay at the cashier’s office and secure the official receipt			5 mins	Front-liner /Office Staff
4. Fill out the application form	Let the applicant/s present his/her official receipt of testing fee and provide application for entrance examination			5 mins	Front-liner /Office Staff	Application Form
5. Ask applicant for his/her prefer date of examination	Provide schedule for entrance examination			1 min	Front-liner /Office Staff
6. Inform the applicant	Advise applicants to bring the accomplished entrance examination application form, OR, requirements and pencil on his/her scheduled date of examination			1 min	Front-liner /Office Staff

College of Computer, Information, and Communications Technology

(CCICT)

College of Arts and Sciences

(CAS)

BORROWING OF EQUIPMENT

Students and faculty who will borrow equipment from the office of the College Dean or the College Custodian will check availability of these since equipment are limited and shall be on a first come, first served basis.

Office or Division	COLLEGE OF ARTS AND SCIENCES
Classification	Simple
Type of Transaction	G2C – Government to Citizens
Who may avail?	Faculty and Students

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Office Borrowers’ Logbook Student ID		CAS Office Requesting Party
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1. Inquires availability of equipment and fills out Borrower’s Logbook	1.1 Assists student/faculty in filling out the logbook. 1.2 Checks the information entered into the logbook for completeness 1.3 Takes note of the purpose		None	1 minute	Staff in charge
2. Gets the borrowed equipment	2.1 Checks the borrowed equipment 2.2 Releases the borrowed equipment		None	2 minutes	Staff in charge
3. Returns the borrowed equipment	3.1 Checks the borrowed equipment 3.2 Gets the logbook and indicates the time returned 3.3 Keeps the equipment		None	2 minutes	Staff in charge
TOTAL			None	5 minutes

CAS ONLINE VIRTUAL OFFICE FOR STUDENT’S CONCERNS

At this time of pandemic and while face-to-face classes are not yet implemented, the concerns and queries of the students under the College of Arts and Sciences are entertained and facilitated thru online Zoom platform.

Office or Division	College of Arts and Sciences office
Classification	Technical
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Desktop computer or laptop with functional camera, microphone, and speaker. Logbook (for documentary purposes)		College of Arts and Sciences Virtual office CTU-Main Campus CAS Virtual Office Details: Zoom ID:874 5773 3558 Passcode: casconcern Link: https://ctu-edu-ph.zoom.us/j/87457733558…
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
4. The student opens their Zoom app and will join using the zoom details provided for CAS Virtual office. 5. Once log in, the student is required to speak in order to notify the staff from the office.	a. An office staff will entertain the student’s concerns or queries. b. The staff will take down the name of the students and their concerns. c. An action will be taken by the staff or the concerned personnel after stating the student’s concern.		None		Depends on the student’s concern/s.	Office Staffs/ Assistants or concerned personnel.
TOTAL				None	Depends on the student’s concern/s.

RECEIVING, RELEASING, RETURNING AND REPLACEMENT PROCESSES OF BORROWING LABORATORY APPARATUS AND EQUIPMENT IN THE SCIENCE LABORATORIES

The College of Arts and Sciences – Pure Sciences Department consists of three (3) laboratories with their respective locations at Engineering Building and Science and Technology Building of the Main Campus. Whose main role is to provide laboratory services to faculty doing researches and Instruction and to Students doing laboratory works mandated under its curriculum.

Thus, in order that the effective implementation of inventory and monitoring of the laboratory apparatuses and equipment, the following processes are established.

Office or Division	Pure Sciences Department – Chemistry, Physics and Biology Laboratories
Classification	Highly Technical as the requirement dictates
Type of Transaction	G2C
Who may avail?	CTU MAIN Faculty, Staff and Researchers

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Filled-Out Borrower Slips School ID		CTU – Main Campus R. Palma St., corner M.J Cuenco Avenue, Cebu City CHEMISTRY LABORATORY Engineering Building Room No. 207 Science and Technology Building Room No. 6B and 6E (Laboratory Stockrooms and Dispensing Counters) PHYSICS LABORATORY Engineering Building Room No. 208 Science and Technology Building Room No. 5B and 5E (Laboratory Stockrooms and Dispensing Counters) BIOLOGY LABORATORY Science and Technology Building Room No. 4E (Laboratory Stockrooms and Dispensing Counters) College of Arts and Sciences Pure Sciences Department Email address: puresciencesdepartment@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE REQUEST/S
6. The client forwards the signed borrowers slip and approved by the concerned faculty in-charge and School ID to the laboratory counters and dispensing areas across all Science Laboratories.	a. The Laboratory Technician/ Support Staff receives the borrower slip together with a School ID of the requestor or representative of the requesting group. b. Checks inventory if the requested apparatus/ equipment is available.		None	10 minutes	Laboratory Technician/ Support Staff
RELEASING OF THE APPARATUS AND EQUIPMENT
7. The client receives the apparatus/ equipment in person from laboratory counters and dispensing areas across all science laboratories. 2.1 The client should immediately check the apparatus/ equipment before leaving the dispensing counter if there were cracks or defects to ensure completeness of the released items.	2.1 The Laboratory Technician/ Support Staff hands the apparatus/ equipment to the client or group representative.		None	10 minutes	Laboratory Technician/ Support Staff
RETURNING OF THE BORROWED APPARATUS AND EQUIPMENT
8. The client returns the complete borrowed apparatus and equipment together in person to the laboratory counters and dispensing areas across all science laboratories.	a. The Laboratory Technician/ Support Staff checks if there were breakages or lacking apparatus/ equipment borrowed by the client. b. Once cleared from any damages or lost, the Laboratory Technician/ Support Staff hands the borrower slip and their ID. c. If there were breakages or lost items, the borrower slips and School ID will not be returned by the client unless replaced.		None	10 minutes	Laboratory Technician/ Support Staff
REPLACEMENT OF THE DAMAGED/ LOST APPARATUS AND EQUIPMENT
9. The client returns the replacement of the lost/ damaged apparatus and equipment within a week together with the proof of payment/ receipt in person to the laboratory counters and dispensing areas across all science laboratories.	a. The Laboratory Technician/ Support Staff receives apparatus and equipment. b. Once completed, the Laboratory Technician/ Support Staff returns the borrower slip.		None	10 minutes	Laboratory Technician/ Support Staff
-END OF TRANSACTION-

4.TYPE OF TRANSACTION: Application for Dean’s List/Latin Honors

This transaction takes place at the end of every month and effective only while Work from Home (WFH) and flexible teaching-learning arrangements are in place. This may be transacted electronically or physically.

Office or Division	College of Arts and Sciences
Classification	Complex Transaction
Type of Transaction	Application for Dean’s List/Latin Honors
Who may avail?	Aspiring students

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Latin Honors/Dean’s List Application Form		CAS MIS
2. Grade sheet (for Dean’s List application); or, 3. Permanent Record (for Latin Honors application)		SIS Portal
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Secure Latin Honors/Dean’s List Application Form from the College MIS Office	CAS MIS provides application form		None	5 minutes	CAS MIS
2. Fill-out Application Form			None	10 minutes	Client
4. Download Grade sheet (for Dean’s List application); or, Permanent Record (for Latin Honors application) from the SIS Portal (portal.ctu.edu.ph)			None	15 minutes	Client
3. Submit documents to the CAS MIS	CAS MIS verifies and endorses the application documents to the College Scholastic Awards Committee		None	30 minutes	CAS MIS Chairperson
	The College Scholastic Awards Committee (CAS-SAC) computes weighted average (for Dean’s List applicant) or GWA (for Latin Honors applicant).		None	2 days	College Scholastic Awards Committee
	The CAS-SAC approves or denies the application.		None	10 minutes	CAS-SAC Chairperson/ College Dean
4. If application is denied, the student may file a request for revalidation through his/her class adviser or department chairperson	The class adviser or department chairperson assesses the request. If the request is reasonable, this is endorsed again to the CAS-SAC for re-computation.		None	1 day	CAS-SAC
TOTAL				3 days, 1 hour and 10 minutes

5.EVALUATING FOR IRREGULAR, RETURNEE, AND SHIFTEE STUDENT

Evaluation copy of TOR from previous semester or last school attended for crediting of subjects.

Office or Division	College of Arts and Sciences
Classification	Student Support Services
Type of Transaction	Accreditation of subjects
Who may avail?	Irregular, Returnee, and Shiftee Students

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
1. Evaluation Copy of the TOR 2. RO Form 14		1. From the previous school attended 2. CTU Registrar’s Office
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Fill out the RO FORM 14 (Accreditation of Subject of Transferees and Shiftees) based on the identified subjects taken from the previous school or degree program to be credited to CTU curriculum	Signed by the evaluator and approved by the Dean of the College		N/A	Minimum of 20 minutes, depending on the number of subjects taken from the previous degree program	Person In-charge for Irregular, Returnee, and Shiftee Students for Evaluation and Accreditation of Subjects and the Dean
TOTAL				Depending on the number of subjects taken

6.TYPE OF TRANSACTION: Faculty Clearance for Contract of Service Faculty

This transaction takes place at the end of every semester.

Office or Division	College of Arts and Sciences
Classification	Simple Transaction
Type of Transaction	Faculty clearance processing for Contract of Service (CoS) faculty
Who may avail?	Contract of Service Faculty

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
5. Grade sheets		College MIS
6. Approved course syllabi with remarks 7. Class record 8. List of students with deficiencies 9. Table of Specifications, test questionnaires, and answer keys 10. Monthly Academic Accomplishment Report		Faculty file
11. DTR for the last month of classes 12. Logsheet for the last month of classes		Office of the College of Arts and Sciences
13. Faculty Profile 14. Personal Data Sheet		College of Arts and Sciences Cloud Folder
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
5. Upload student grades of all classes through the SIS Portal (portal.ctu.edu.ph); notify College MIS to generate grade sheets	College MIS prints/generates grade sheets and hands it back to the faculty			30 minutes	Faculty/CAS MIS Staff
6. Download and fill-out the Faculty Profile and Personal Data Sheet from the CAS Cloud Drive (contact Department Chairperson or CAS MIS for the link)				10 minutes	Faculty
7. Submit all requirements to the Department Chairperson	Chairperson checks for completeness of requirements.			2 hours	Department Chairperson
	If the requirements are complete, the chairperson signs and endorses the documents to the College of Arts and Sciences			10 minutes	Department Chairperson
	The College Dean clears the faculty and the DTR is endorsed to the Accounting Office			1 hour	CAS Staff
TOTAL				2 hours and 50 minutes

7.FACULTY REQUEST TO TEACH OUTSIDE OF CTU

This transaction is on faculty requests to teach outside of Cebu Technological University.

Office or Division	College of Arts and Sciences
Classification	Simple
Type of Transaction	G2C – Government to Citizens
Who may avail?	Faculty (Regular and Part Timers)

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Letter request from the faculty Logbook	College of Arts and Sciences office CTU-Main Campus Email address: casdean@ctu.edu.ph
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. The faculty will write a formal letter addressed to the Campus Director with the Dean of the college and Department Chairperson as the recommending approval. (The letter should clearly state the name of the school, specific academic year and semester, and a statement upholding the CTU Code and Civil Service Commission Regulation)		1.1. The letter is to be received by the CAS office staff and to be logged on the logbook for document purposes. 1.2. The staff will forward the received letter to the College Secretary for review. 1.3. Conference with the dean and Department Chair upon recommending approval 1.4. Then it will be endorsed to the office of the Campus Director for his approval. 1.5. Once approved, the college will provide the faculty requester copy of the letter.	None	15 minutes	Office staff, College Secretary, Department Chairperson, College Dean
TOTAL			None	15 minutes

8.TYPE OF TRANSACTION: Monthly DTR Submission

Office or Division	College of Arts and Sciences
Classification	Simple Transaction
Type of Transaction	Processing of Monthly DTR
Who may avail?	CAS Faculty

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
15. Monthly Academic Accomplishment Report (MAAR) 16. Logsheet for the month		Department Chairperson or CAS Cloud Folder
17. DTR for the month		CAS Office
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
8. Fill-out the Monthly Academic Accomplishment Report (MAAR) and attach necessary documents					Faculty
9. Fill-out logsheet for the month					Faculty
10. Request copy of DTR from the Department Chairperson	The Chairperson requests the DTR from the CAS Office if the DTR has not yet been distributed.			15 minutes	Department Chairperson/CAS Staff
11. Fill-out the DTR with the same entries as in the logsheet.					Faculty
12. Submit the requirements to the Department Chairperson either electronically through email or physically in the CAS Office	The Department Chairperson checks the documents.			30 minutes	Department Chairperson
	The Department Chairperson initials and endorses the DTR to the CAS Dean.			10 minutes	Department Chairperson
	The CAS Dean signs the DTR.			10 minutes	CAS Dean
	The CAS Dean endorses the DTR to the Accounting Office.			10 minutes	CAS Staff
TOTAL				1 hour and 15 minutes

9.Checking of Similarity Index also known as Plagiarism Check

Plagiarism is a breach of academic integrity. Proper credit or citation is necessary when someone’s ideas or words are used. Plagiarism can have a serious consequence especially if the intention is done purposively. Hence, the College of Arts and Sciences is offering a Plagiarism Check to the students (both undergraduate and graduate) and faculty members to help them keep track of their works.

Office or Division	College of Arts and Sciences
Classification	SimpleTransaction
Type of Transaction	G2C – Government to Citizens
Who may avail?	CAS students (undergraduate and graduate), CAS faculty

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Request Form Soft Copy of Research Paper/Manuscript		College of Arts and Sciences Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address:casplagiarism@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
10. Client visits the College Plagiarism Check site. Everything about the service is discussed.	1. Receiving Officer makes sure to forward/post the link for the site		None	3 minutes	Plagiarism Check Officer
2. The client fills out the request form via Google Form	2. Receiving Officer checks whether all items are filled out by the client.		None	3 minutes	Plagiarism Check Officer
3. The client submits the softcopy of the research paper/manuscript in Word format to the College Plagiarism Check Officer thru casplagiarism@ctu.edu.ph	3.1 Receiving Officer checks the Google Form whether the client have filled out the Request Form via Google Form.		For undergraduate students and faculty- NO FEE For graduate students – Php 200 for Masteral and Php 300 for Doctoral. *Note: The payment is good for 2 runs.	5 minutes	Plagiarism Check Officer
	3.2 Once the status has been verified, the receiving officer uploads and runs the document in the web tool (Grammarly).		None	10 minutes	Plagiarism Check Officer
	3.3 The Receiving Officer waits for the web tool to finish checking the Plagiarism		None	10 minutes	Plagiarism Check Officer
	3.4 The Receiving Officer downloads the Similarity Index Report if the paper did not exceed 10%.		None	10 minutes	Plagiarism Check Officer
Releasing of the Document
4. The client receives an email notification of the status of his request.	4. Releasing Officer informs the client via email of the status of the request.		None	1 working day	Plagiarism Check Officer
	4.1 Releasing Officer releases the Certificate of Similarity Index together with the downloaded Similarity Index Report.		None	Depends if the client wants to receive the document in person or via Email	Plagiarism Check Officer
TOTAL			Php 200 or Php 300	11 minutes for the Account Verification and the releasing of results depend on the number of requests.

10.RECEIVING AND RELEASING OF DOCUMENTS

Documents from external clients are received by the College of Arts and Sciences office may it be thru hand-carry, e-mail, or via courier.

Office or Division	College of Arts and Sciences office
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Clientele’s Document Logbook/for Received Copy		College of Arts and Sciences office CTU-Main Campus Postal Address: Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: casdean@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF DOCUMENT/S
11. The client personally forwards the document/s to the College of Arts and Sciences (CAS) office.	a. An office staff receives the document/s; b. Records the document in the office’ logbook; c. Forwards it to the concerned personnel for review and action. (e.g. College Dean, Chairperson, CAS Faculty).		None		10 minutes		Office Staffs/ Assistants
12. The client sends the document/s to the CAS office’ email address.	a. The staff-in-charge of email checking acknowledges receipt of the email for confirmation; b. Records the document in the office’ logbook; c. Forwards or prints the document/s received to the concerned personnel for review and action.		None		1 working day	Office Staffs/ Assistants
13. The client sends the document/s to the CAS office via courier.	a. An office staff receives the document/s; b. Records the document in the office’ logbook; c. Forwards it to the concerned personnel for review and action. (e.g. College Dean, Chairperson, CAS Faculty). d. Concerned personnel acts on the document/s · Simple Transactions		None		2 working days	Office Staffs/ Assistants
	· Complex Transactions				7 working days
	· Highly Technical				20 working days
RELEASING OF THE DOCUMENT/S
14. The client receives the document and sign with his/ her name as the receiver on the logbook or on the duplicated document.	a. Hands the logbook to the receiver of the document for release. b. The staff releases the documents acted upon by the concerned personnel.		None		10 minutes	Office Staffs/ Assistants
15. The client receives the document/s send via email from the CAS office and is asked to acknowledge receipt of the said email for confirmation that they have received it.	5. The staff-in-charge of email checking releases documents via email acted upon by the concerned personnel,		None		1 working day	Office Staffs/ Assistants
16. The client receives the document/s through the mail from the CAS office and the transaction is confirmed by the courier.	6. The staff releases the documents acted upon by the concerned personnel through courier.		Prevailing courier rate		Depends on the location of the client	Office Staffs/ Assistants
TOTAL				Courier Rate	Dependent on the classification of the transaction

COLLEGE OF TECHNOLOGY

RECEIVING OF DOCUMENTS

Documents from internal clients are received by the College of Technology either as hand-carry documents.

Office or Division		College of Technology
Classification		Simple
Type of Transaction		G2G – Government to Government
Who may avail?		All teaching and non-teaching personnel of CTU
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Client Documents: (Memos, Communication Letters, Issuances, Documents for Signatures, Emails)			Respective office, departments and station of CTU Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: Respective emails of offices, departments and stations
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1. Client forwards the document/s to the Office of the College of Computer, Information and Communications Technology in person	1.1 Receiving officer receives the documents. 1.2 Records the document in the logbook. 1.3 Forwards it to the concern employee such as college dean, designated faculty and concern faculty for actions.			None	10 minutes	Office Assistant College Dean or concern Faculty
TOTAL				None	10 minutes

RELEASING OF DOCUMENTS

Documents from College of Computer, Information and Communications Technology are received by the internal clients either as hand-carry documents.

Office or Division		College of Technology
Classification		Simple
Type of Transaction		G2G – Government to Government
Who may avail?		All teaching and non-teaching personnel of CTU
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Office Document (Memos, Communication letters, Documents for signature and Issuances)			2nd Floor, Education Building, College of Technology Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: ctucotech@gmail.com cottdean@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RELEASING OF THE DOCUMENT/S
1. The client receives the document/s in person from the College of Technology	1.1 Records outgoing documents in the logbook 1.2 Hands the logbook for document release			None	10 minutes	Office Assistant
2. Client acknowledge receipt of documents by affixing signature on the logbook.	1.3 Releasing Officer releases documents acted upon by the College personnel 2.1 Retrieve logbook and double check for signature
TOTAL				None	10 minutes

3.RECEIVING OF DOCUMENTS

Documents from external clients are received by the College of Technology either as hand-carry documents.

Office or Division			College of Technology
Classification			Simple
Type of Transaction			G2C – Government to Client
Who may avail?			Students, Parents, Guardians and other stakeholders
CHECKLIST OF REQUIREMENTS				WHERE TO SECURE
Client Document: Communication letters, OJT Manuals, Adjustment forms, Accreditation forms				CTU-Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: ctucotech@gmail.com cottdean@ctu.edu.ph
CLIENT STEPS		AGENCY ACTION				FEES TO BE PAID		PROCESSING TIME		PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1. Client forwards the document/s to the Office of the College of Technology in person or email		1.1 Receiving officer receives the documents. 1.2 Records the document in the logbook.				None		10 minutes		Office Assistant
	1.3 Forwards it to the College Dean or concern faculty for action.								College Dean or concern Faculty
TOTAL					None		10 minutes

4.RELEASING OF DOCUMENTS

Documents from College of Technology are received by the external clients either as hand-carry documents.

Office or Division		College of Technology
Classification		Simple
Type of Transaction		G2C – Government to Client
Who may avail?		Students, Parents, Guardians and other stakeholders
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Office Document: Communication letters, OJT Manuals, Adjustment forms, Accreditation forms			2nd Floor, Education Building, College of Technology Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: ctucotech@gmail.com cottdean@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RELEASING OF THE DOCUMENT/S
1. The client receives the document/s in person from the College of Computer, Information and Communications Technology	1.1 Records outgoing documents in the logbook 1.2 Hands the logbook for document release 1.3 Releasing Officer releases documents acted upon by the College personnel			None	10 minutes	Office Assistant
2. Client acknowledge receipt of documents by affixing signature on the logbook.	2.1 Retrieve logbook and double check for signature
TOTAL				None	10 minutes

5.RECEIVING OF E-MAILS

E-mails from internal clients are received by the College of Technology.

Office or Division		College of Technology
Classification		Simple
Type of Transaction		G2G – Government to Government
Who may avail?		All teaching and non-teaching personnel of CTU
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Client Documents: (Memos, Communication Letters, Issuances, Documents for Signatures, Emails)			Respective office, departments and station of CTU Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: Respective emails of offices, departments and stations
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. The client sends email to the Office of the College of Computer, Information and Communications Technology through email.	1.1 Receiving officer acknowledges receipt of the email. 1.2 Records the document in the logbook. 1.3 Forwards it to the concern employee such as college dean, designated faculty and concern faculty for actions.			None	30 minutes	Office Assistant College Dean or concern Faculty
TOTAL				None	30 minutes for emailed documents

REPLYING OF EMAILS

E-mails from College of Technology are received by the internal clients.

Office or Division		College of Technology
Classification		Simple
Type of Transaction		G2G – Government to Government
Who may avail?		All teaching and non-teaching personnel of CTU
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Office Document (Memos, Communication letters, Documents for signature and Issuances)			2nd Floor, Education Building, College of Technology Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: ctucotech@gmail.com cottdean@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. The client receives the document/s via email from the College of Computer, Information and Communications Technology and is asked to acknowledge receipt of the said email.	1.1 Concerned college personnel sends reply, attachments, submissions, and other documents.			None	10 minutes	College Dean, Chairman, Designated Faculty, Faculty
TOTAL				None	10 minutes

RECEIVING OF E-MAILS

E-mails from external clients are received by the College of Technology.

Office or Division		College of Technology
Classification		Simple
Type of Transaction		G2C – Government to Client
Who may avail?		Students, Parents, Guardians and other stakeholders
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Client Document: Communication letters, Accreditation forms			2nd Floor, Education Building, College of Technology Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: ctucotech@gmail.com cottdean@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. The client sends the document/s to the Office of the College of Computer, Information and Communications Technology through email.	1.1 Receiving officer acknowledges receipt of the email. 1.2 Records the document in the logbook. 1.3 Forwards it to the concern employee such as college dean, designated faculty and concern faculty for actions.			None	30 minutes	Office Assistant College Dean or concern Faculty
TOTAL				None	30 minutes

REPLYING OF E-MAILS

E-mails from College of Computer, Information and Communications Technology are received by the external clients.

Office or Division		College of Technology
Classification		Simple
Type of Transaction		G2C – Government to Client
Who may avail?		Students, Parents, Guardians and other stakeholders
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Office Document: Communication letters, Accreditation forms			2nd Floor, Education Building, College of Technology Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: ctucotech@gmail.com cottdean@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. The client receives the document/s via email from the College of Computer, Information and Communications Technology and is asked to acknowledge receipt of the said email.	1.1 Concerned college personnel sends reply, attachments, submissions, and other documents.			None	10 minutes	College Dean, Chairman, Designated Faculty, Faculty
TOTAL				None	10 minutes

College of Management and Entrepreneurship

1.RECEIVING AND RELEASING OF DOCUMENTS

Documents from external clients are received by the College of Management and Entrepreneurship office may it be thru hand-carry, e-mail, or via courier.

Office or Division	College of Management and Entrepreneurship
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Clientele’s Document Logbook/for Received Copy		College of Management and Entrepreneurship office CTU-Main Campus Postal Address: Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: cmedean@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF DOCUMENT/S
1.The client personally forwards the document/s to the College of Management and Entrepreneurship (CME) office.	a. An office staff receives the document/s; b. Records the document in the office’ logbook; c. Forwards it to the concerned personnel for review and action. (e.g. College Dean, Chairperson, CME Faculty).		None	10 minutes	Office Staffs/ Assistants
2.3.The client sends the document/s to the CME office’ email address.	d. The staff-in-charge of email checking acknowledges receipt of the email for confirmation; e. Records the document in the office’ logbook; f. Forwards or prints the document/s received to the concerned personnel for review and action.		None	1 working day	Office Staffs/ Assistants
3.The client sends the document/s to the CME office via courier.	g. An office staff receives the document/s; h. Records the document in the office’ logbook; i. Forwards it to the concerned personnel for review and action. (e.g. College Dean, Chairperson, CME Faculty). j. Concerned personnel acts on the document/s Simple Transactions		None	2 working days	Office Staffs/ Assistants
	Complex Transactions			7 working days
	Highly Technical			20 working days
RELEASING OF THE DOCUMENT/S
1.The client receives the document and sign with his/ her name as the receiver on the logbook or on the duplicated document.	k. Hands the logbook to the receiver of the document for release. l. The staff releases the documents acted upon by the concerned personnel.		None	10 minutes	Office Staffs/ Assistants
2.The client receives the document/s send via email from the CME office and is asked to acknowledge receipt of the said email for confirmation that they have received it.	5. The staff-in-charge of email checking releases documents via email acted upon by the concerned personnel,		None	1 working day	Office Staffs/ Assistants
3.The client receives the document/s through the mail from the CME office and the transaction is confirmed by the courier.	6. The staff releases the documents acted upon by the concerned personnel through courier.		Prevailing courier rate	Depends on the location of the client	Office Staffs/ Assistants
TOTAL			Courier Rate	Dependent on the classification of the transaction

2.CME ONLINE VIRTUAL OFFICE FOR STUDENT’S CONCERNS

Office or Division	College of Management and Entrepreneurship
Classification	Technical
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Desktop computer or laptop with functional camera, microphone, and speaker. Logbook (for documentary purposes)		College of Management and Entrepreneurship Virtual office CTU-Main Campus CME Virtual Office Details: Zoom ID:576 897 0821 Passcode: 09677695 Link: https://ctu-edu-ph.zoom.us/j/5768970821?pwd=MlA1UmhBb0VGTmdFMER3V2tSdW9mQT09
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID		PROCESSING TIME		PERSON RESPONSIBLE
1.The student opens their Zoom app and will join using the zoom details provided for CME Virtual office. 2.Once log in, the student is required to speak in order to notify the staff from the office.	m. An office staff will entertain the student’s concerns or queries. n. The staff will take down the name of the students and their concerns. o. An action will be taken by the staff or the concerned personnel after stating the student’s concern.		None		Depends on the student’s concern/s.		Office Staffs/ Assistants or concerned personnel.
TOTAL				None		Depends on the student’s concern/s.

Faculty Clearance for Contract of Service Faculty

This transaction takes place at the end of every semester.

Office or Division	College of Management and Entrepreneurship
Classification	Simple Transaction
Type of Transaction	Faculty clearance processing for Contract of Service (CoS) faculty
Who may avail?	Contract of Service Faculty

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Grade sheets		College MIS
Approved course syllabi with remarks Class record List of students with deficiencies Table of Specifications, test questionnaires, and answer keys Monthly Academic Accomplishment Report		Faculty file
DTR for the last month of classes Logsheet for the last month of classes		Office of the CME
Faculty Profile Personal Data Sheet		College of Management and Entrepreneurship
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Upload student grades of all classes through the SIS Portal (portal.ctu.edu.ph); notify College MIS to generate grade sheets	College MIS prints/generates grade sheets and hands it back to the faculty			30 minutes	Faculty/ MIS CME Staff
Download and fill-out the Faculty Profile and Personal Data Sheet from the CME Cloud Drive (contact Department Chairperson or CME MIS for the link)				10 minutes	Faculty
Submit all requirements to the Department Chairperson	Chairperson checks for completeness of requirements.			2 hours	Department Chairperson
	If the requirements are complete, the chairperson signs and endorses the documents to the College of Management and Entrepreneurship			10 minutes	Department Chairperson
	The College Dean clears the faculty and the DTR is endorsed to the Accounting Office			1 hour	CME Staff
TOTAL				3 hours and 50 minutes

Application for Dean’s List/Latin Honors

Office or Division	College of Management and Entrepreneurship
Classification	Complex Transaction
Type of Transaction	Application for Dean’s List/Latin Honors
Who may avail?	Aspiring students

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Latin Honors/Dean’s List Application Form		CME MIS
Grade sheet (for Dean’s List application); or, Permanent Record (for Latin Honors application)		SIS Portal
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Secure Latin Honors/Dean’s List Application Form from the College MIS Office	CME MIS provides application form		None	5 minutes	CME MIS
Fill-out Application Form			None	10 minutes	Client
Download Grade sheet (for Dean’s List application); or, Permanent Record (for Latin Honors application) from the SIS Portal (portal.ctu.edu.ph)			None	15 minutes	Client
Submit documents to the CME MIS	CME MIS verifies and endorses the application documents to the College Scholastic Awards Committee		None	30 minutes	CME MIS Chairperson
	The College Scholastic Awards Committee (CME -SAC) computes weighted average (for Dean’s List applicant) or GWA (for Latin Honors applicant).		None	2 days	College Scholastic Awards Committee
	The CME-SAC approves or denies the application.		None	10 minutes	CME-SAC Chairperson/ College Dean
If application is denied, the student may file a request for revalidation through his/her class adviser or department chairperson	The class adviser or department chairperson assesses the request. If the request is reasonable, this is endorsed again to the CME-SAC for re-computation.		None	1 day	CME-SAC
TOTAL				3 days, 1 hour and 10 minutes

EVALUATING FOR IRREGULAR, RETURNEE, AND SHIFTEE STUDENT

Evaluation copy of TOR from previous semester or last school attended for crediting of subjects.

Office or Division	College of Management and Entrepreneurship
Classification	Student Support Services
Type of Transaction	Accreditation of subjects
Who may avail?	Irregular, Returnee, and Shiftee Students

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Evaluation Copy of the TOR RO Form 14		1. From the previous school attended 2. CTU Registrar’s Office
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Fill out the RO FORM 14 (Accreditation of Subject of Transferees and Shiftees) based on the identified subjects taken from the previous school or degree program to be credited to CTU curriculum	Signed by the evaluator and approved by the Dean of the College		N/A	Minimum of 20 minutes, depending on the number of subjects taken from the previous degree program	Person In-charge for Irregular, Returnee, and Shiftee Students for Evaluation and Accreditation of Subjects and the Dean

TOTAL				Depending on the number of subjects taken

College of Engineering

TYPE OF TRANSACTION: Receiving and Releasing of Documents

Documents from external clients are received by the office of the College of Engineering either as hand-carry documents, emailed documents, or via courier.

Office or Division	College of Engineering
Classification	Simple to Highly Technical (as the requirement dictates)
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating Clients of CTU-Main COE

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Client Document

College of Engineering

Main Campus

Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City

Email address: coedean@ctu.edu.ph

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

RECEIVING OF THE DOCUMENT/S

1.Client submits the document/s to the Office of the College Dean in person.

1.1 Office Staffs/College Secretary receive the document/s.

1.2 Records the document/s in the logbook.

1.3 College Secretary to review the details of the submitted document/s.

1.4 College Secretary forwards document/s to the Department/Function Chair or to the Associate Dean/College Dean for action.

1.5 College Secretary and/or /Office Staffs to scan submitted document/s for filing.

None

10 minutes

Office Assistants

College Secretary

2.The client sends the document/s to the Office of the College Dean via email/online.

3. The client sends the document/s to the Office of the Dean through a courier.

2.1 Receiving officer/staffs acknowledge receipt of the email or communique.

2.2 Store the documents in the common/shared Google Drive.

2.3 College Secretary to review the documents.

2.4 College Secretary forwards to Chairpersons/ Asso Dean and/or Dean for action.

None

1 working day

Office Assistant

College Secretary

The client sends the document/s to the Office of the College Dean through a courier.

3.1 Office Staffs/College Secretary receive the document/s.

3.2 Records received document/s in the logbook.

3.3 College Secretary reviews content/purpose of received document/s.

3.4 Forwards to Chairpersons/Asso Dean/ Dean for action.

3.5 Chairpersons/Asso Dean/Dean act on forwarded document/s.

Simple Transactions

None

2 working days

Office Assistants

College Secretary

Chairpersons

Associate Dean

Dean

Complex Transactions

7 working days

Highly Technical

20 working days

RELEASING OF THE DOCUMENT/S

4.The client receives the document/s in person from the Office of the College Dean.

– Client signs in the logbook/duplicate copy of the document to indicate actual receipt.

4.1 Hands the logbook for documents release.

4.2 Office Staffs release document/s acted upon by the college superiors.

None

10 minutes

Office Assistants

College Secretary

5.Client receives the document/s via email (or thru other online platforms) from the Office of the College Dean, and is asked to acknowledge receipt thereof.

5. Releasing Officer releases document/s acted upon by the college superiors.

None

1 working day

College Secretary

6.Client receives the document/s through the mail from the Office of the College Dean, and the transaction is confirmed by the courier.

6.Releasing Officer releases documents acted upon by the college superiors through courier.

Prevailing Courier Rate

Dependent on the client’s location.

Office Assistants

College Secretary

TOTAL

Courier Rate

Dependent on the classification of the transaction

Graduate School

1.Releasing of Documents, Application for Comprehensive Exam, Admission Process (New Students/ Returnees), and Enrollment for Old and New Students.

Office or Division	Graduate School Office
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Document		Graduate School Office Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: ctumcgraduateschool@gmail.com
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1.Client forwards the document/s to the Graduate School Office	1.1 Receiving officer receives the documents. 1.2 Records the document in the logbook. 1.3 Forwards it to the Dean of the Graduate School for action.		None	5 minutes	Office Assistant
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
2.The client sends the document/s to the Office of the University President through email.	2.1 Receiving officer acknowledges receipt of the email. 2.2 Forwards it to the College Secretary for assessment. 2.4 Forwards it to the Dean of the Graduate School for action.		None	1 working day	Office Assistant
RELEASING OF THE DOCUMENT/S
1. Client receives the documents from the office of the Graduate School in person	1.1 Hand the Logbook to the client for signature as proof of receiving the document 1.2 The client has to affix his/her signature in the logbook		None	10 minutes	Secretary
2. The client receives the documents via courier from the Graduate School	2.1 Releases document/s acted by the dean		Prevailing Courier Rate	Depends on the location of the client	Office Assistant
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
APPLICATION FOR COMPREHENSIVE EXAM
1. The client/student secure a certificate of Complete Academic Requirements (CAR) from the Registrar’s Office and submit a hardbound copy of Thesis book (for doctorate students only).	1.1 Request a CAR Certificate 1.2 GS Office Staff will receive and verify client/student Thesis book.		CAR = 75.00	3-5 Minutes	Cashier Registrar’s Staff GS Office Assistant
2. Scan/ Take a photo of CAR and apply comprehensive exam thru online (google link). Wait for the confirmation email form GS Staff.	2.1 GS Office Staff will evaluate the submitted documents for verification. 2.2 Once verified, the GS Staff will sent a confirmation email.		NONE	2-3 Minutes	GS Office Assistant
3. Proceed to Cashiers’ office for payment	3.1 Cashiers office will receive payments		Masteral (₱1,000.00) Doctoral (₱1,500.00)	2-3 Minutes	Cashier
4. Scan/Take a Photo of CTU Official Receipt and send to besmadgel.villarmia@ctu.edu.ph	4.1 GS Staff will give an instructions regarding the date and the schedule of examinations through email		NONE	2-3 Minutes	GS Office Assistant
5. Official list of examinees will be posted at the official Graduate School Page	5.1 GS Staff will facilitate in giving comprehensive examination questionnaires to students		NONE	2-3 Minutes	GS Office Assistant
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
ADMISSION PROCESS FOR NEW STUDENTS/ RETURNEES (PRE ENROLLMENT)
1. Consultation or Initial Interview thru Facebook	1.1 GS Guidance Office Staff will use facebook messenger for communication		NONE	3-5 Minutes	Guidance Office Staff
2. Submit all Required Documents in a scanned copy form to: gsguidance@ctu.edu.ph	2.2 GS Guidance Office Staff will verify major courses, assess and evaluate TOR/Honorable Dismissal		NONE	3-5 Minutes	Guidance Counselor
3. Wait for the confirmation from the Guidance Office through email	3.1 A confirmation will be sent to the clients email.		NONE	3-5 Minutes	Guidance Office Staff
4. If complete documents the Guidance Office will send the application form to the student concerned.	4.1 GS Guidance Office will send an application form.		NONE	1 day	Guidance Office Staff
5. Submit the accomplished application form and Answer the ESSAY (google link)	5.1 GS Guidance office will check, verify and assess applications.		NONE	3-5 Minutes	Guidance Counselor
6. Once confirmed by the Guidance Office, the Enrollment form and Enrollment instructions will be given. The Enrollment schedule will be posted at the Official Graduate School Page	6.1 Guidance Office will have to send the enrollment instructions		NONE	1 week	Guidance Counselor
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
ENROLLMENT PROCESS FOR OLD STUDENTS
1. Students with balance/ unsettled accounts will pay to cashier’s office	1.1 Cashier’s Office receive payments		Refer to balance payments/ unsettled accounts	5-10 Minutes	Cashier
2. Scan/ Take a photo of CTU Official Receipt and send to reijoseph.gevera@ctu.edu.ph	2.1 MIS Staff will verify students accounts and ledgers 2.2 Once verified, the MIS Staff will send an enrollment form via email.		NONE	2-3 Minutes	GS MIS Staff/ Office Assistant
3. Visit the Official Page of CTU Graduate School for class schedule and offerings.	3.1 Facebook Page 3.2 Google Drive		NONE	Server-based	NONE
4. Submit the enrollment form together with the chosen subjects to reijoseph.gevera@ctu.edu.ph and wait for the confirmation email from MIS Staff	4.1 MIS Staff will encode chosen subjects 4.2 Once encoded, the MIS Staff will send a confirmation email.		NONE	2-3 Minutes	NONE
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
5. Proceed to cashier and GRASSO office for payment	5.1 Cashier staff will receive payments 5.2 GRASSO Office will receive payments		Down Payment = ₱ 2,000.00 Doctoral = 800/unit Masteral =600/unit Misc = 1,945.00 GRASSO = 300.00	2 Minutes	Cashier
6. Scan/ Take a photo of O.R and GRASSO and send to reijoseph.gevera@ctu.edu.ph. A softcopy of the Certificate of Registration (COR) will be sent through email.	6.1 MIS Staff will verify students accounts and ledgers 6.2 Once verified, the MIS Staff will send a Certificate of Registration (COR).		NONE	2-3 Minutes	GS MIS Staff/ Office Assistant
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
ENROLLMENT PROCESS FOR NEW STUDENTS/ RETURNEES/ TRANSFEREES
1. Visit the Official Page of CTU Graduate School for class schedule and offerings.	1.1 Facebook Page 1.2 Google Drive		NONE	Server-based	NONE
2. Submit the accomplished enrollment form (from the guidance office) together with the chosen subjects to johnriomer.ginco@ctu.edu.ph and wait for the confirmation email from MIS Staff	2.1 MIS Staff will encode students information and chosen subjects 2.2 Once encoded, the MIS Staff will send a confirmation email.		NONE	2-3 Minutes	GS MIS Staff/ Office Assistant
3. Proceed to cashier and GRASSO office for payment	3.1 Cashier staff will receive payments 3.2 GRASSO Office will receive payments		Down Payment = ₱ 2,000.00 Doctoral = 800/unit Masteral =600/unit Misc = 1,945.00 GRASSO = 300.00	2 Minutes	Cashier
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
4. Scan/ Take a photo of O.R and GRASSO receipt and send to johnriomer.ginco@ctu.edu.ph. A softcopy of the Certificate of Registration (COR) will be sent through email.	4.1 MIS Staff will verify students accounts and ledgers 4.2 Once verified, the MIS Staff will send a Certificate of Registration (COR).		NONE	2-3 Minutes	GS MIS Staff/ Office Assistant

INTERNAL SERVICES

OFFICE OF THE UNIVERSITY PRESIDENT

Receiving, Approval, and Releasing of Documents

Documents from external clients are received by the Office of the University President either as hand-carry documents, emailed documents, or via courier.

Office or Division	Office of the University President
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Document		Office of the University President Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: thepresident@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
3. Client forwards the document/s to the Office of the University President in person	1.1 Receiving officer receives the documents. 1.2 Records the document in the logbook. 1.3 Forwards it to the Executive Assistant for review. 1.4 Forwards it to the University President for action.		None	10 minutes	Administrative Aide or Office Assistant
4. The client sends the document/s to the Office of the University President through email.	2.1 Receiving officer acknowledges receipt of the email. 2.2 Records the document in the logbook. 2.3 Forwards it to the Executive Assistant for review. 2.4 Forwards it to the University President for action.		None	1 working day	Administrative Aide or Office Assistant
5. The client sends the document/s to the Office of the President through a courier.	3.1 Receiving officer receives the documents 3.2 Records the document in the logbook. 3.3 Forwards it to the Executive Assistant for review 3.4 Forwards it to the University President for action. 3.5 University President acts on document · Simple Transactions		None	2 working days	Administrative Aide or Office Assistant
	· Complex Transactions			7 working days
	· Highly Technical			20 working days
RELEASING OF THE DOCUMENT/S
6. The client receives the document/s in person from the Office of the University President 4.1 Client signs the logbook/duplicate copy of the document to indicate receipt of the document.	4.1 Hands the logbook for document release 4.2 Releasing Officer releases documents acted upon by the University President in person.		None	10 minutes	Admin Aide or Office Assistant
7. The client receives the document/s via email from the Office of the University President and is asked to acknowledge receipt of the said email.	5. Releasing Officer releases documents acted upon by the University President through email.		None	1 working day	Admin Aide or Office Assistant
8. The client receives the document/s through the mail from the Office of the University President and the transaction is confirmed by the courier.	6.Releasing Officer releases documents acted upon by the University President through courier.		Prevailing courier rate	Depends on the location of the client	Admin Aide or Office Assistant
TOTAL			Courier Rate	Dependent on the classification of the transaction

OFFICE OF THE VICE PRESIDENT FOR ADMINISTRATION AND FINANCE

Inter-Office Communication and Transactions

Inter-Office Communication/Transactions is a form of communication between the top management and its employees within the university. It is integral to the efficiency and operations of an office.

Office or Division	Office of the Vice President for Administration and Finance
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Document		Office of the Vice President for Administration and Finance Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: vpadmin@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
Submit the document/s to the Office of the Vice President for Administration and Finance for approval	1.1 Acknowledge receipt of the document 1.2 Records the document in the logbook. 1.3 Review the document as to the content and attachments 1.4 Forward the document to the Vice President for Admin. And Finance for appropriate action		None	5 minutes	VPAF Staff
Receive the document to the Office of the Vice President for Administration and Finance through email.	2.1 Acknowledge receipt of the document 2.2 Records the document in the logbook. 2.3 Review the document as to the content and attachments 2.4 Forward the document to the Vice President for Admin. And Finance for appropriate action		None	1 working day	VPAF Staff
RELEASING OF THE DOCUMENT/S
End-user to receive the document/s by indicating in the logbook their name, signature, and date obtained from the Office of the Vice President for Administration and Finance	Release to the end-user the document/s and have them sign in the logbook		None	5 minutes	VPAF Staff
End-user to receive the document/s via email from the Office of the Vice President from Administration and Finance and asked to acknowledged receipt of the said email.	Release the documents acted upon by the Vice President through email		None	1 working day	VPAF Staff
*TOTAL*			None	2 days and 10 mins

OFFICE OF THE VICE PRESIDENT FOR PRODUCTION, EXTENSION AND RESOURCE GENERATION

Receiving, Approval, and Releasing of Documents

Documents from external clients are received by the Office of the University Vice President for Production, Extension & Business Affairs either as hand-carry documents, emailed documents, or via courier.

Office or Division		Office of the University Vice President for Production, Extension& Business Affairs (VP PEBA)
Classification		Simple to Highly Technical
Type of Transaction		G2C – Government to Citizens
Who may avail?		All Affiliating clients of CTU
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Client Document			Office of the University Vice President for Production, Extension & Business Affairs Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: vppeba@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1. Personally forwarded hard copy documents/communications to the Office of the University Vice President for PEBA Office.	1. The office staff receives the document. 2. Records the document in the logbook. 3. Forwards the document to the desk of the VP PEBA for action.			None	10 minutes or less	Administrative aide Office Assistant
2. The client sends electronic communications to the Office of the Vice President for PEBA through official email ads or any online platform.	2.1 Receiving staff acknowledges the receipt of the electronic communication/document 2. Records the electronic mail/document received. 3. Transmits the electronic file to the Vice President for PEBA 4. Notifies the University			None	1 working day	Administrative Aide Office Assistant

Vice President for PEBA immediately the forwarded mail/document for action.

3. The client sends through the document/s by courier/ messenger to the Office of the Vice President for PEBA.

1. The office staff receives the document.

2. Records the document in the logbook.

3. Forwards the document to the desk of the Vice President for PEBA for action.

● Simple Transactions

None

2 working days

Administrative Aide

Office Assistant

● Complex Transactions

● Highly Technical

7 working days

20 working days

RELEASING OF THE DOCUMENT/S
1. The client receives the document/s in person from the Office of the University Vice President for PEBA 4.1 Client signs the logbook/duplicate copy of the document to indicate receipt of the document.	4.1 Hands the logbook for document release 4.2 Releasing Officer releases documents acted upon by the University Vice President for PEBA in person.	None	10 minutes	Admin Aide or Office Assistant
2. The client receives the document/s via email from the Office of the University Vice President for PEBA, courteously asked to acknowledge receipt of the email.	5. Releasing Officer releases documents acted upon by the University Vice President for PEBA through email.	None	1 working day	Admin Aide Office Assistant
3. The client receives the document/s through the mail from the Office of the University Vice President for PEBA and the transaction is confirmed by the courier/messenger.	6. Releasing Officer releases documents acted upon by the University Vice President for PEBA through courier/messenger.	Prevailing courier rate	Depends on the location of the client	Admin Aide Office Assistant
TOTAL		Courier Rate	Dependent on the classification of the transaction

OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS

Receiving, Approving and Releasing of Documents

Documents from external clients are received by the Office of the Vice President for Academic Affairs either as hand-carry documents, emailed documents, or via courier.

Office or Division	Office of the Vice President for Academic Affairs
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Document		Office of the Vice President for Academic Affairs Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: vpacad@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1 RECEIVING OF DOCUMENT/S
1.Client forwards the document/s to the Office of the Vice President for Academic Affairs in person.	1.1 Receiving officer receives the documents. 1.2 Records the document in the logbook		None	10 minutes	Administrative Aide or Office Assistant
1.1 Vice President for Academic Affairs Recommending Approval.	– Sorts the document. – Give it to the person concerned.
2. The client sends the document/s to the Office of the Vice President for Academic Affairs through email.	2.1 Receiving officer acknowledges receipt of the email. 2.2 Records the document in the logbook.		None	1 working day	Administrative Aide or Office Assistant
3.The client sends the document/s to the Office of the Vice President Academic Affairs through a courier.	3.1 Receiving officer receives the documents 3.2 Records the document in the logbook. 3.3 Forwards it to the Executive Assistant for review 3.4 Forwards it to the Vice President for Academic Affairs for action. 3.5 Vice President for Academic Affairs acts on document · Simple Transactions		None	2 working days	Administrative Aide or Office Assistant
	· Complex Transactions			7 working days
	· Highly Technical			20 working days
2 APPROVAL OF DOCUMENTS
Checking needed attachment before signing or approval of request.
3 RELEASING OF DOCUMENT/S
4.The client receives the document/s in person from the Office of the Vice President for Academic Affairs 4.1 Client signs the logbook/duplicate copy of the document to indicate receipt of the document.	4.1 Hands the logbook for document release 4.2 Releasing Officer releases documents acted upon by the Vice President for Academic Affairs in person.		None	10 minutes	Admin Aide or Office Assistant
5.The client receives the document/s via email from the Office of the Vice President for Academic and is asked to acknowledge receipt of the said email.	5. Releasing Officer releases documents acted upon by the Vice President for Academic Affairs through email.		None	1 working day	Admin Aide or Office Assistant
6.The client receives the document/s through the mail from the Office of the Vice President for Academic Affairs and the transaction is confirmed by the courier.	6.Releasing Officer releases documents acted upon by the Vice President for Academic Affairs through courier.		Prevailing courier rate	Depends on the location of the client	Admin Aide or Office Assistant
TOTAL			Courier Rate	Dependent on the classification of the transaction

OFFICE OF THE VICE PRESIDENT FOR RESEARCH AND DEVELOPMENT

Receiving, Approval, and Releasing of Documents

Documents from external clients are received by the Office of the Vice President for Research and Development either as hand-carry documents, emailed documents, or via courier.

Office or Division	Office of the Vice President for Research and Development
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Document		Office of the Vice President for Research and Development Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: vpresearch@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1. Client forwards the document/s to the Office of the VP-R&D in person	1.1 Receiving officer receives the documents. 1.2 Records the document in the logbook. 1.3 Forwards it to the Executive Assistant for review. 1.4 Forwards it to the University President for action.		None	10 minutes	Administrative staff/EPS/Office Assistant
2. The client sends the document/s to the Office of the University through email.	2.1 Receiving officer acknowledges receipt of the email. 2.2 Records the document in the logbook. 2.3 Forwards it to the Executive Assistant for review. 2.4 Forwards it to the University President for action.		None	1-2 working days	Administrative staff/EPS/Office Assistant
3. The client sends the document/s to the Office of the President through a courier.	3.1 Receiving officer receives the documents 3.2 Records the document in the logbook. 3.3 Forwards it to the Executive Assistant for review 3.4 Forwards it to the University President for action. 3.5 University President acts on document · Simple Transactions		None	2 working days	Administrative staff/EPS/Office Assistant
	· Complex Transactions			7 working days
	· Highly Technical			20 working days
RELEASING OF THE DOCUMENT/S
4. The client receives the document/s in person from the Office of the University President 4.1 Client signs the logbook/duplicate copy of the document to indicate receipt of the document.	4.1 Hands the logbook for document release 4.2 Releasing Officer releases documents acted upon by the University President in person.		None	10 minutes	Administrative staff/EPS/Office Assistant
5. The client receives the document/s via email from the Office of the University President and is asked to acknowledge receipt of the said email.	5. Releasing Officer releases documents acted upon by the University President through email.		None	1 working day	Administrative staff/EPS/Office Assistant
6. The client receives the document/s through the mail from the Office of the University President and the transaction is confirmed by the courier.	6.Releasing Officer releases documents acted upon by the University President through courier.		Prevailing courier rate	Depends on the location of the client	Administrative staff/EPS/Office Assistant
TOTAL			Courier Rate	Dependent on the classification of the transaction

OFFICE OF THE BOARD SECRETARY

OFFICE OF THE CAMPUS DEAN OF INSTRUCTION (DOI)

Receiving, Recommending/Approving, and Releasing of Documents

Documents from external clients are received by the Office of the Campus Dean of Instruction through different means either in hand-carry, emailed, messenger, or via courier. Likewise, clients are given clear and comprehensive information during the transaction with regard to the process in releasing the document/s or in responding per transaction for proper guidance.

Office or Division	Office of the Campus Dean of Instruction
Classification	Simple to Highly Technical transaction/s as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU –Main Campus

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Document/ localized form from the DOI office to be filled out by the client		Office of the Campus Dean of Instruction CTU -Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: Imelda.villarin@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID		PROCESSING TIME		PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1. Client delivers the filled-out form in person to the ODOI 2. Client sends the document/s to the Office of the Campus Dean of Instruction in person or via gmail/messenger	1.1 Receiving staff/Dean of Instruction receives the documents/ filled out form 1.2 Records the document in the logbook. 1.3 Forwards to the DOI if in case it is the staff who can receive the document 1.4 DOI Facilitates/recommends and/or takes the action of the concern to be forwarded to the concerned office and/or Campus Director for apt and appropriate action.			None		5-10 minutes		Staff/DOI
3. The client logs the purpose of the transaction in the office in person.	2.1 Receiving staff acknowledges receipt of transaction. 2.2 Records the document in the logbook. 2.3 Forwards the document to the DOI. 2.4 DOI office takes the action or facilitates the concern to the respective office and/or Campus Director’s office for their apt and appropriate action.			None		1 working day		Staff and DOI
4. The client may send the document through Gmail/email /messenger/ courier.	3.1 Receiving staff receives the documents 3.2 Records the document in the logbook. 3.3 Forwards it to the Dean of Instruction for perusal and action. 3.4 DOI office forwards the concern to the concerned office and/or Campus Director’s office or action. · Simple Transactions			None		1-2 working day/s		Staff/ DOI
	· Complex Transactions					3 working days
	· Highly Technical transactions					5 working days
	Total			None		1-5 working days
RELEASING OF THE DOCUMENT/S
5. The client receives the document/s or response in person from the office of the Dean of Instruction and/or concerned office as being facilitated by the DOI office. 4.1 Staff duplicates the document for filing purpose before the release of the document. 4.2 Client signs the logbook upon the released and received of the document for record purpose.	4.1 Records in the logbook the document before releasing. 4.2 Staff releases the documents in person/to the concern client or to the authorized person		None		5-10 minutes		Staff
6. For Gmail/email transaction, the client receives the document/s via email from the Office of the Dean of Instruction and client is asked to acknowledge receipt of the e-mailed document.	5. Staff releases documents as per instructions from the DOI.		None		1 working day		Staff
7. The client receives the document/s through courier (in case of no available internet connectivity/no email account) from the Office of the Dean of Instruction.	6. Staff records the document before sending through courier.		Prevailing courier rate		Depends on the courier processing delivery		Staff
TOTAL			None/prevailing courier rate		1 day -For via courier it depends on processing delivery of the courier

OFFICE OF THE CHIEF ADMINISTRATIVE OFFICER – FINANCE

(Finance/Budget)

Office or Division	Office of the Chief Administrative Officer for Finance
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	Non – Frontline Service: Certification of Allotment Availability for Purchase Request (PR), TSCAR & Cash Advances
Schedule of Availability of Service	8:00 A.M. – 12:00 noon; 1:00 P.M. – 5:00 P.M. (Monday – Friday)
Who may avail?	Creditors/Suppliers; Employees; Students

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Document		Office of the Chief Administrative Officer for Finance Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: emmasacan@gmail.com
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1. Submit pertinent financial documents	· Check completeness of supporting documents		None	3 mins	Finance Staff
	· Log documents in the logbook if found complete		None	2 mins	Finance Staff
	· Verify allotment availability based on approved PRE for requesting office/dept/college and countersign request if found proper		None	10 mins	Budget Officer
	· Certify allotment availability		None	3 mins	CAO-Finance
	· Log as released documents in the logbook		None	2 mins	Finance Staff

Office or Division	Office of the Chief Administrative Officer for Finance
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	Non – Frontline Service: Processing of Obligation Request (ObR) and Budget Utilization Request (BUR)
Schedule of Availability of Service	8:00 A.M. – 12:00 noon; 1:00 P.M. – 5:00 P.M. (Monday – Friday)
Who may avail?	Creditors/Suppliers; Employees; Students

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Document		Office of the Chief Administrative Officer for Finance Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: emmasacan@gmail.com
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1. Submit pertinent financial documents	· Check completeness of supporting documents		None	5 mins	Budget Staff
	· Stamp · “Received” and log complete supporting documents in the logbook		None	3 mins	Budget Staff
	· Verify correctness in the number of claims		None	20 mins	Budget Staff
	· Classify transaction as to Responsibility Center, Particulars, UACS Code and corresponding Amount		None	20 mins	Budget Staff
	· Prepare ObR for Fund · 101 /BUR for Fund 164, Certified as lawful, necessary and under the direct supervision of the immediate head of office/dept/college and certified as to allotment availability by the Bud et Officer IV		None	10 mins	Budget Staff
	· Assign ObR/BUR number		None	2 mins	Budget Staff
	· Review correctness of ObR/BUR entries including all supporting documents		None	30 mins	Budget Officer IV
	· Verify availability of allotment based on the approved budget of the requesting office/dept/college		None	10 mins	Budget Officer IV
	· Certify allotment availability		None	2 mins	Budget Officer IV
	· Log in the outgoing logbook ObR/BUR certified and stamp “Released”		None	3 mins	Budget Staff
	· Forward ObR/BUR and all supporting documents to the direct supervisor for si nature		None	15 mins	Budget Staff

OFFICE OF THE CAMPUS DIRECTOR

Receiving, Approval, and Releasing of Documents

Documents from external clients are received by the Office of the Campus Director either as hand-carry documents, emailed documents.

Office or Division	Office of the Campus Director
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Document		Office of the Campus Director Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: cdmain@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1. Client forwards the document/s to the Office of the Campus Director in person	1.1 Receiving officer receives the documents. 1.2 Records the document in the logbook. 1.3 Forwards it to the Secretary of Campus Director Staff for review. 1.4 Forwards it to the Campus Director for action.		None	10 minutes	Administrative Aide or Office Assistant
2. The client sends the document/s to the Office of the Campus Director through email.	2.1 Receiving officer acknowledges receipt of the email. 2.2 Records the document in the logbook. 2.3 Forwards it to the Executive Assistant for review. 2.4 Forwards it to the Campus Director for action.		None	1 working day	Administrative Aide or Office Assistant
3. The client sends the document/s to the Office of the Campus Director through a courier.	3.1 Receiving officer receives the documents 3.2 Records the document in the logbook. 3.3 Forwards it to the Secretary for review 3.4 Forwards it to the Campus Director for action. 3.5 Campus Director acts on document · Simple Transactions		None	2 working days	Administrative Aide or Office Assistant
	· Complex Transactions			7 working days
	· Highly Technical			20 working days
RELEASING OF THE DOCUMENT/S
4. The client receives the document/s in person from the Office of the Campus Director 4.1 Client signs the logbook/duplicate copy of the document to indicate receipt of the document.	4.1 Hands the logbook for document release 4.2 Releasing Officer releases documents acted upon by the Campus Director in person.		None	10 minutes	Admin Aide or Office Assistant
5. The client receives the document/s via email from the Office of the Campus Director and is asked to acknowledge receipt of the said email.	5. Releasing Officer releases documents acted upon by the Campus Director through email.		None	1 working day	Admin Aide or Office Assistant

MAINTENANCE OFFICE

Office or Division	Maintenance Office
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Clientele’s Document		Maintenance Office CTU-Main Campus Postal Address: Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: solatan7@gmail.com
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF DOCUMENT/S
1. Processing of requests for maintenance work	Receive requests for Maintenance work placed on the approved form prescribed in the approved CTU-MC Maintenance Manual		NONE	Dependent upon availability of materials, tools and personnel	Ø Engr. Bernard Joseph Solatan Ø Dr. Ireneo M. Taperla Jr. – Electrical Maintenance Work Only Ø Office Clerk
2. Assignment of personnel to do requested maintenance work	Assignment of personnel to do requested maintenance work shall be based on what type of maintenance work need to be fulfilled		NONE	Dependent upon availability of materials, tools and personnel	Ø Engr. Bernard Joseph Solatan – for all Maintenance except ICT and Mechatronics Ø Dr. Ireneo M. Taperla Jr. – Electrical Maintenance Work Only
3. Implementation of requested maintenance work	1. Assigned personnel for each specific maintenance work request are directed to do their assigned tasks 2. Required tools and materials are provided to assigned personnel to do assigned maintenance work 3. Required or needed maintenance equipment are also provided to assigned maintenance personnel if needed to do their assigned task		NONE	Dependent upon availability of materials, tools, equipment and personnel needed for each specific maintenance task as requested. Weather conditions also has impact on the earliest completion of each assigned maintenance work	Ø Engr. Bernard Joseph Solatan – for all Maintenance except ICT and Mechatronics Ø Ø Dr. Ireneo M. Taperla Jr. – Electrical Maintenance Work Ø Assigned Maintenance personnel dependent upon type of maintenance work requested to do Ø Office clerk to monitor materials/ tools/ equipment take-off
4. Verification of actual maintenance work done	1. Monitoring of work while actually done 2. Inspection made to verify actual maintenance work if it is done based on established CTU-MC quality and standard 3. Signed accomplished maintenance work request form if duly satisfied otherwise order assigned personnel to do necessary work to meet CTU-MC required quality and standards		NONE	Dependent upon completion of assigned maintenance work	Ø Engr. Bernard Joseph A. Solatan for all maintenance works except ICT and Electronics Ø 2. Dr. Ireneo M. Taperla Jr. for electrical maintenance works Ø 3. Maintenance Office Clerk presently Miss Juvelyn Bocal to do the consolidated accomplishment report for the month based on the submitted and duly approved maintenance work requests Ø 4. Maintenance personnel team leaders for each work
5. Documentation of actual maintenance works done during the period	1. Taking photos to determine the extent of maintenance work to be done before actual work commences 2. Taking of photos to determine the completion of 3. Comparative analysis of photos taken before and after implementation of assigned maintenance work		NONE	Dependent upon early start of assigned maintenance work Dependent upon receipt of taken photos from the team leader Dependent upon early finish of assigned maintenance work	Ø Maintenance clerk Ø Maintenance Section Team Leader Ø Engr. Bernard Joseph A. Solatan Ø Dr. Ireneo M. Taperla Jr.

ACCOUNTING OFFICE

Office or Division	Accounting Office
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Clientele’s Document		Maintenance Office CTU-Main Campus Postal Address: Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: gilminarde.santos@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF DOCUMENT/S
Processing of claims for salaries, honoraria, wages of Job Order and other benefits	Receiving of DTRs with approved contracts/COS for honoraria of PT Instructor/Non-Teaching Personnel and Job Order for computation and payroll preparation with the corresponding deductions for loans, contributions and withholding taxes		NONE	3 – 5 days	Regular Payroll – Lucille O. Cejas Honoraria (Organic) – Lucille Cejas Honoraria of PTI (CAS) – Tito Neil Basubas Honoraria of PTI (CoEd) – Menchu Duites Honorria of PTI (COE/CCICT/CME/COT/ Extension Campuses of Naga/San Fernando/Bitoon & OPS of Non-Teaching Personnel – Helen Gonzales Honoraria of PTI CTU Pinamungajan – Jill Lepon Wages of JO – Danvir Leopoldo
VOUCHER PROCESSING (for salaries, honoraria & other benefits)	Receiving of approved payroll with the corresponding deductions for contributions, loans and withholding taxes and assigning of control number upon issuance of DVs		NONE	2 min per DV of one payee or up to 5 min depending on the number of payee	Menchu D. Duites for General Fund (F101) Danvir Leopoldo for Special Trust Fund (F164) GA Santos – TF-IGP/ICRM-MCIAA
	Forward DVs for checking and verification/ certification for cash availability & approval of authorized signatory		NONE	2-3 mins	General Fund (Fund 101) Trust Fund – IGP/ICRM-MCIAA GAS Special Trust Fund – Dumanjug Extension Special Trust Fund (F164) Tito Neil Basubas
	Forward DV for certification as to necessity and legality of expenses under his direct supervision		NONE	1-2 min	Jerlito A. Letondo – VP for Admin and Finance
	Forward DV for Pre-Audit		NONE	2 min	Ruel R. Tillor – AO V/Internal Auditor
	Forward Pre-Audited DV for Approval of Agency Head/ Authorized Representative		NONE	1 min. per DV of one payee/2-5 min. depending on the number of payee per DV	Joseph C. Pepito – Campus Director (transactions with the corresponding amount of below P3M); Rosein A. Ancheta, Jr – University President (transactions of P3M and above)
	. Encoding of DBP Proof List for salary/honoraria/OPS/JO		NONE	1 – 1.5 hrs	By coverage or work assignment
VOUCHER PROCESSING (for reimbursement)	Receiving of claims per ObR/BUR		NONE	1 min	Receiving personnel
	Distribute ObR/BUR to assigned processor for issuance of Disbursement Voucher (DV) and assigning control number		NONE	1 min	Menchu Duites – General Fund (Fund 101) Danvir Leopoldo – Special Trust Fund (F164) Lucille Cejas – CTU Dumanjug Extension (F164) GA Santos – TF/IGP & MCIAA-ICRM
	Forward DVs for checking and verification/ certification for cash availability & approval of authorized signatory		NONE	2-3 mins	General Fund (Fund 101) Trust Fund – IGP/ICRM-MCIAA GAS Special Trust Fund – Dumanjug Extension Special Trust Fund (F164) Tito Neil Basubas
	Forward DV for certification as to necessity and legality of expenses under his direct supervision		NONE	1-2 mins	Jerlito A. Letondo – VP for Admin and Finance
	Forward DV for Pre-Audit		NONE	1-2 mins	Ruel R. Tillor, AOV/Internal Auditor
	Forward Pre-Audited DV for Approval of Agency Head/ Authorized Representative		NONE	1 min. per DV of one payee/2-5 min. depending on the number of payee per DV	Joseph C. Pepito – Campus Director (transactions with the corresponding amount of below P3M); Rosein A. Ancheta, Jr – University President (transactions of P3M and above)
VOUCHER PROCESSING (for suppliers)	Receiving of claims per ObR/BUR		NONE	1 min	Receiving personnel
	Distribute ObR/BUR to assigned processor for issuance of Disbursement Voucher (DV) and assigning control number		NONE	1 min	Menchu Duites – General Fund (Fund 101) Danvir Leopoldo – Special Trust Fund (F164) Lucille Cejas – CTU Dumanjug Extension (F164) GA Santos – TF/IGP & MCIAA-ICRM
	Forward DVs for checking and verification/ certification for cash availability & approval of authorized signatory		NONE	2-3 mins	General Fund (Fund 101) Trust Fund – IGP/ICRM-MCIAA GAS Special Trust Fund – Dumanjug Extension Special Trust Fund (F164) Tito Neil Basubas
	Forward DV for certification as to necessity and legality of expenses under his direct supervision		NONE	1-2 mins	Jerlito A. Letondo – VP for Admin and Finance
	Forward DV for Pre-Audit		NONE	1-2 mins	Ruel R. Tillor, AOV/Internal Auditor
	Forward Pre-Audited DV for Approval of Agency Head/ Authorized Representative		NONE	1 min. per DV of one payee/2-5 min. depending on the number of payee per DV	Joseph C. Pepito – Campus Director (transactions with the corresponding amount of below P3M); Rosein A. Ancheta, Jr – University President (transactions of P3M and above)
VOUCHER (for contractor)	1. Receiving of claims per ObR/BUR		NONE	1 min	Receiving personnel
	2. Distribute ObR/BUR to assigned processor for issuance of Disbursement Voucher (DV) and assigning control number		NONE	1 min	Menchu Duites – Fund 101 Danvir Leopoldo – Fund 164
	3. Forward DVs for checking and verification/ certification for cash availability & approval of authorized signatory		NONE	2-3 mins	Gilminarde A. Santos – Fund 101 Tito Neil O. Basubas – Fund 164
	4. Forward DV for certification as to necessity and legality of expenses under his direct supervision		NONE	1-2 mins	Jerlito A. Letondo – VP for Admin and Finance
	5. Forward DV for Pre-Audit		NONE	1-2 mins	Ruel R. Tillor, AOV/Internal Auditor
	6. Forward Pre-Audited DV for Approval of Agency Head/ Authorized Representative		NONE	1 min. per DV of one payee/2-5 min. depending on the number of payee per DV	Joseph C. Pepito – Campus Director (transactions with the corresponding amount of below P3M); Rosein A. Ancheta, Jr – University President (transactions of P3M and above)
VOUCHER (for cash advance/financial assistance)	1. Receiving of claims per ObR/BUR		NONE	1 min	Receiving personnel
	2. Distribute ObR/BUR to assigned processor for issuance of Disbursement Voucher (DV) and assigning control number		NONE	1 min	Menchu Duites – Fund 101 Danvir Leopoldo – Fund 164
	3. Forward DVs for checking and verification/ certification for cash availability & approval of authorized signatory		NONE	2-3 mins	Gilminarde A. Santos – Fund 101 Tito Neil O. Basubas – Fund 164
	4. Forward DV for certification as to necessity and legality of expenses under his direct supervision		NONE	1-2 mins	Jerlito A. Letondo – VP for Admin and Finance
	5. Forward DV for Pre-Audit		NONE	1-2 mins	Ruel R. Tillor, AOV/Internal Auditor
	6. Forward Pre-Audited DV for Approval of Agency Head/ Authorized Representative		NONE	1 min. per DV of one payee/2-5 min. depending on the number of payee per DV	Joseph C. Pepito – Campus Director (transactions with the corresponding amount of below P3M); Rosein A. Ancheta, Jr – University President (transactions of P3M and above)
VOUCHER PROCESSING (liquidation	1. Receiving		NONE	1 min	Receiving personnel
	2. Preparation of Liquidation Report and assigning control number		NONE	3 mins	Accountant-in-charge
	3. Signature of Approving Official		NONE	1 min	Campus Director/CTU President
Certification of Availability of Funds (Contract of Service, Job Order, Purchase Order, Office Memo, Basic Paper)	1. Receiving of COS, JO, Office Memo, Basic Paper and endorsing to concerned Fund Controller/Accountant in Charge		NONE	1 min	Receiving personnel/ Accountant in Charge
	2. Availability of fund and verification for consistency within the purposes of the Trust Account		NONE	5 mins	Receiving personnel/ Accountant in Charge
	3. Checking & appproval of authorized signatory		NONE	5 mins per Contract of Service, Job Order, Office Memo	Campus Director/CTU President
CERTIFICATION OF LOST RECEIPT	1. Receiving of request form from client		NONE	1 min	Receiving personnel
	2. Verify records from collection database and prepare certification of lost receipt. Initial prior to approval of the authorized signatory		NONE	10 min	Certifying officer
	3. Review/checking of the certification/releasing to client			2 mins	Accountant/Campus Director/CTU President

SUPPLY OFFICE

Office or Division	Supply Office
Classification	Simple to Highly Technical transaction/s as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU –Main Campus

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Document/s		Supply Office CTU -Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: jennifer.enriquez@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1. Issuance of Supplies	Supply Office Staff prepares inspection and acceptance report for the supplies received.		NONE	One or two working days	Inspection Team Supply Office Staff
	Inspection Team inspects the supplies for specifications, accuracy and quantity.
	Inspection Team and Supply Officer sign the inspection and acceptance report.
	Supply Office Staff notify the end-user or requisitioner of the availability of the supplies.
	End-User or requisitioner inspects the supplies.
	End-user or requisitioner signs the RIS.
	End-user or requisitioner receives supplies.
2. Issuance of equipment	Supply Office Staff prepares inspection and acceptance report for the equipment received.		NONE	One or Two working days	Inspection Team Supply Office Staff
	Inspection Team inspects the equipment for specifications, accuracy and quantity
	Inspection Team and Supply Officer sign the inspection and acceptance report.
	Supply Office Staff assign property number and encode the unit’s inventory of PPE.
	End-User or requisitioner inspects the equipment.
	End-user or requisitioner signs the PAR.
	End-user or requisitioner receives equipment.
3. Signing of Clearance	Employee presents his/her clearance for signing		NONE	5 mins	Supply Office Staff
	Supply staff checks the employee’s record.
	Supply Officer signs the clearance of said employee if he/she has no accountability on record.
4. Conduct of Annual Inventory	Supply Officer prepares Activity Design for the conduct of inventory.		NONE	One month or two months	Supply Officer Inventory Committee
	Inventory Committee conducts actual Inventory assisted by the Supply Office, Budget Office, COA, and representative of the college/department or the employee concerned.
	Inventory Committee submits their inventory reports to the Supply Office.
	Supply office consolidates the Inventory Committee’s reports into a single Inventory Report.
	Supply office furnishes copies of the Inventory report to concerned office.
5. Serving of Approved Purchase Order	Supply Staff serves or delivers approved Purchase Order for confirmation by the Supplier/Manufacturer		NONE	One working day	Supply Office Staff

PUBLICATION OFFICE

TYPE OF TRANSACTIONS: (Receiving, Approval, Production and Releasing of Produced Materials)

For the voluminous printing and binding needs of the university, this office welcomes requests from stakeholders that are duly approved by the University President and Vice-President for PEBA before proceeding to the actual production.

Office or Division	University Publication Office
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	CTU Stakeholders/ External Agencies like CHED

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Reproduction job order request		University Publication Office Naga Extension Campus Postal address: Central Poblacion, City of Naga, Cebu Email address: ctupublication@gmail.com
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE REQUEST/S
Client forwards letter request approved by the university president to the University Publication Office in person or via email.	1.1 Receiving staff receives the document in person or via email. 1.2 Records the document in the logbook.		None	Open	Production Staff
APPROVAL OF JOB ORDER REQUEST
The client is advised to send the pdf file of the document to be reproduced and to wait for UPO to email back for instructions.	2.1 Receiving staff acknowledges receipt of the file in person or via email. 2.2 Forwards it to the UPO Director for the costing. 2.3 Checks the document as to the layout adjustment before printing. 2.4 Communicates to the client in person or via email if layout adjustments need to be done. 2.5 Prepares the job order to be signed by the UPO director and the requesting office/agency representative. 2.6 Sends it to the office of VP-PEBA via email for approval.		None	Open	Production staff
PRODUCTION
The client is informed to wait for more or less 2 weeks until production is completed depending on the production volume.	3.1 Reproduces the document to the desired number of copies		Payment is dependent on the number of copies.	Open	Production staff
RELEASING OF THE REPRODUCED MATERIAL/S
The client receives an email that the produced material(s) are ready for pick up.	4.1 Prepares the billing statement to be signed by the UPO director 4.2 Allows the client’s representative to receive the billing statement to be paid to UPO-IGP through the CTU- Main Cashier 4.3 Documents in the logbook the release of the produced materials		Through CTU- Main Cashier as indicated in the billing statement	Open	Production staff

UNIVERSITY EXTENSION SERVICES OFFICE

Processing of Community Extension Proposal with Funding Request from GAA

This applies to all community extension project proposals of the University requiring GAA Funding Allotment. All community extension team will respond to the call for application as issued by the Office of the President. It covers from the receiving of the proposals to the issuance of special orders to the team.

Office or Division	University Extension Services Office
Classification	Highly Technical
Type of Transaction	G2G – Government to Government
Who may avail?	Extension Chairpersons and Community Extension Teams

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Community Extension Proposal (with prescribed template for New proposals and Phase 2-Above) Attachments: Research Basis · Technical Paper (TNA) · Abstract and Chapter III of the study if thesis or dissertation · Utility Model Certificate (if applicable) Terminal Report (with prescribed template)		University Extension Services Office Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: extension@ctu.edu.ph Downloadable at the FB Page: CTU Community Extension Services
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Submits Community Extension Proposals with complete attachments	1.1 Receives, stamps and encodes Proposals and other necessary attachments 1.2 Reviews completeness of the proposal (Pre-assessment)		None	5-15 minutes	UESO Staff University Director for Extension Services
	1.3 Issues Advisory for the schedule of presentation 1.4 Sends proposals to external panel of evaluators for review/assessment 1.5 Evaluates Community Extension Project Proposals 1.6 Encodes evaluation results 1.7 Provides feedback on the results of the evaluation		None	Within 1 working day 2 working days 3 working days Within 1 working day	UESO Staff University Director for Extension Services External Panel of Evaluators

	1.8 Issues Advisory for the schedule of presentation 1.9 Sends proposals to external panel of evaluators for review/assessment 1.10 Evaluates Community Extension Project Proposals 1.11 Encodes evaluation results 1.12 Provides feedback on the results of the evaluation	None	Within 1 working day 2 working days 3 working days Within 1 working day	UESO Staff University Director for Extension Services External Panel of Evaluators
Receives comments and recommendations from Panel of Evaluators; Revise Community Extension Project Proposals	2.1 Issues memorandum for the revision of community extension project proposals	None	7-14 Days	UESO Staff Community Extension Team/ Chairpersons
Submits revised Community Extension Proposal	1.13 Receives revised proposal	None	5 minutes 5-10 minutes 2 working days 2-3 working days	University Director for Extension Services Community Extension Team/ Chairpersons UESO Staff
	1.14 Reviews/Evaluates completeness of the revised proposal
	1.15 Prepares and facilitates the signing of the Community Extension Proposal for approval
	1.16 Endorses the implementation of the approved project proposals for GAA Funding to the Extension Council and Board of Regents.			University Director for Extension Services
	1.17 Prepares documents for budget release		Within 1 working day	University Director for Extension Services Community Extension Team/ Chairpersons UESO Staff
	1.18 Forwards to concerned offices for signatures		Within 1 working day
	1.19 Issues Special Order for the Composition of Team and implementation of the community extension project		Within 1 working day
	1.20 Forwards to concerned offices/personnel for signatures		Within 1 working day
	TOTAL	None	28 days and 30 minutes

*subject to the availability

Receiving of Request and other similar correspondences for Community Extension Service Engagement from external clients

This refers to receiving of documents either hand-carry and emailed. This covers communication/request letters (meeting, extension experts, conduct of extension) from other partner-agencies and external clients, endorsement letters and office orders forwarded to UESO by other offices within and outside the university.

Office or Division	University Extension Services Office
Classification	Simple
Type of Transaction	G2C – Government to Citizens G2B – Government to Business Entity/ies G2G – Government to Government
Who may avail?	Government Agencies, Private Organizations, Local Government Units, Schools, MSMEs, Professionals, etc.

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Document (Letter Request)		Requesting Party University Extension Services Office Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: extension@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
9. Submits Letter of Request or Intent personally University Extension Services Office Room 206, Centennial Building, CTU Main Campus Address: R. Palma St., corner M.J Cuenco Avenue, Cebu City	1.1 Receives Letter Request 1.2 Acknowledges the receipt of request 1.4 Stamps request with date and received by information 1.4 Records request in the Incoming Logbook 1.5 Forwards the request to the University Director for Extension Services for review 1.6 Endorses the request to the Office of the President		None	Within 1 working day	UESO Staff

10. Submits Letter of Request or Intent via email Clients may send request thru email: extension@ctu.edu.ph	2.1 Acknowledges the receipt of request through email 2.2 Downloads and prints the copy of the request 2.3 Stamps the request with date and received by information 2.4 Records the request in the Incoming Logbook 2.5 Forwards the request to the University Director for Extension Services for review 2.6 Endorses the request to the Office of the President	None	Within 1 working day	UESO Staff
RELEASING OF THE DOCUMENT/S
11. Receives the result of the request	3.1 Forwards the result of the request to the UD for Extension Services 3.2 UD for Extension Services acts on the request 3.3 Notifies the client on the outcome of the request	None	1 working day	UESO Staff
	TOTAL	None	3 working days

Request for Extension Documents and Reports

This covers the receiving and serving of the request for extension documents and reports by faculty, personnel of the University and other external agencies/organizations.

Office or Division	University Extension Services Office
Classification	Simple to Highly Technical
Type of Transaction	G2C – Government to Citizens G2G – Government to Government
Who may avail?	Extension Chairpersons, CTU Faculty and Students and other external agencies and organizations (PASUC, DBM,CHED, etc)

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Document (Request) External Agencies (Advisory, Memorandum, Directive endorsed by the Office of the President)		Requesting Party University Extension Services Office Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: extension@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
Submits Documents 1.1 Request from Extension Chairperson/Faculty stating the purpose of the document request	1.1.1 Receives the Request 1.1.2 Logs request in the Incoming Logbook 1.1.3 Forwards the request to the University Director for Extension Services for review and approval		None	30 minutes	UESO Staff University Director for Extension Services

1.1 Forwarded Memorandum, Advisory or Directive from the Office of the University President for request from external agencies	1.2.1 Logs the request in the Incoming Logbook 1.2.2 Forwards the request to the University Director for Extension Services for review and approval 1.2.3 Office Staff prepares the requested documents/reports	None	5-15 minutes Dependent on the classification of the transaction	UESO Staff University Director for Extension Services
RELEASING OF THE DOCUMENT/S
Receives the result of the request	2.1 Submits/Serves the requested documents/reports upon verification and approval of the University Director for Extension Services	None	1 working day	UESO Staff
	TOTAL	None	Dependent on the classification of the transaction

Processing of Community Extension Project-Related Agreements (MOA/MOU/Usufruct Agreements)

This covers MOAs, MOUs, and UAs from active linkages as a result of extension activities and projects. All GAA Funded Projects are required to enter into these agreements with their partner-implementers (Government Agencies, LGUs, MSMEs, Cooperatives, Private Organizations, Professionals, etc.)

Office or Division	University Extension Services Office
Classification	Complex-Highly Technical
Type of Transaction	G2G – Government to Government
Who may avail?	Extension Services Office (Main and External Campuses)

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Memorandum of Agreement, Memorandum of Understanding, Usufruct Agreements for GAA Funded Projects (MOA and UA- with issued template; Must be signed already by the Second Party, Community Extension Team, Extension Chairperson and Campus Director) Approved Community Extension Proposal with complete attachments Draft MOA, MOU or UA (if not using the issued template)		University Extension Services Office Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: extension@ctu.edu.ph Downloadable at the FB Page: CTU Community Extension Requesting Party
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Submits MOA/MOU/UA using the issued template and Approved Community Extension Proposal with attachments	1.1 Receives and records the document in the Incoming Logbook 1.2 Forwards the document to the UD for Extension Services and VP-PEBA for signature 1.3 Facilitates the approval of the document to the Office of the President 1.4 Endorses to Legal Officer-Designate to notarize signed agreement		None	1-2 working days	UESO Staff University Director for Extension Services CTU Legal Officer-Designate
Submits Draft MOA/MOU/UA which does not follow the issued template	2.1 Receives and records the document in the Incoming Logbook 2.2 Forwards the document to the UD for Extension Services for review of the general provisions of the Agreement 2.3 Endorses the document to the Legal Officer Designate (LOD) for consultation/ technical review of terms		None	1-3 working days	UESO Staff University Director for Extension Services CTU Legal Officer-Designate
2.1 Complies with the recommendations	3.1 Forwards feedback to the client for required action/ revision 3.2 Receives and reviews revised document 3.3 Endorses to the LOD for 2^nd review			3-5 working days	UESO Staff University Director for Extension Services CTU Legal Officer-Designate
2.2 Submits revised documents with signature	3.4 Forwards to client the reviewed agreement for required signature of the parties involved 3.5 Endorses the document for the signature of CTU Party *Notarizing of Document is subject for agreement			3-5 working days
RELEASING OF THE DOCUMENT/S
Receives the signed and/or notarized agreement	2.1 Submits/Serves the document to the requesting party (Signs the logbook)		None	10 minutes	UESO Staff
	TOTAL		None	15 days and 10 minutes

INTERNATIONALIZATION AND ASEAN INTEGRATION OFFICE

: Receiving, Approval, and Releasing of Documents

Documents from external clients are received by the Office of the Internationalization and ASEAN Integration either as hand-carry documents, emailed documents, or via courier.

Office or Division	Office of the Internationalization and ASEAN Integration
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Document		Office of the Internationalization and ASEAN Integration Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: internationalization@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
12. Client forwards the document/s to the Office of the Internationalization and ASEAN Integration in person	1.1 Receiving officer receives the documents. 1.2 Records the document in the logbook. 1.3 Forwards it to the University Director for review and action.		None	10 minutes	Office Assistant
13. The client sends the document/s to the Office of the Internationalization and ASEAN Integration through email.	2.1 Receiving officer acknowledges receipt of the email. 2.2 Records the document in the logbook. 2.3 Forwards it to the University Director for review and action.		None	1 working day	Office Assistant
14. The client sends the document/s to the Office of the Internationalization and ASEAN Integration through a courier.	3.1 Receiving officer receives the documents 3.2 Records the document in the logbook. 3.3 Forwards it to the University Director for review and actiom. · Simple Transactions		None	2 working days	Office Assistant
	· Complex Transactions			7 working days
	· Highly Technical			20 working days
RELEASING OF THE DOCUMENT/S
15. The client receives the document/s in person from the Office of the Internationalization and ASEAN Integration 4.1 Client signs the logbook/duplicate copy of the document to indicate receipt of the document.	4.1 Hands the logbook for document release 4.2 Releasing Officer releases documents acted upon by the University Director in person.		None	10 minutes	Office Assistant
16. The client receives the document/s via email from the Office of the Internationalization and ASEAN Integration and is asked to acknowledge receipt of the said email.	5. Releasing Officer releases documents acted upon by the University Director through email.		None	1 working day	Office Assistant
17. The client receives the document/s through the mail from the Office of the University Director and the transaction is confirmed by the courier.	6.Releasing Officer releases documents acted upon by the University Director through courier.		Prevailing courier rate	Depends on the location of the client	Office Assistant
TOTAL			Courier Rate	Dependent on the classification of the transaction

PROCUREMENT MANAGEMENT OFFICE

PROCUREMENT TROUGH ALTERNATIVE MODES

Per RA 9184 the General Mode of Procurement is Public Bidding
PR is prepared by the End-user including the technical specification and/or terms of reference
Brand names for PR is not allowed per section 18 of RA 9184, except for compatibility issue
Per NBC 558, Procurement Management Office acts as BAC Secretariat that will provide administrative support to the Bids and Awards Committee

Office or Division	Procurement Management Office (PMO)
Classification	Technical and/or Confidential in Nature
Who may avail?	End-User or Procuring Unit

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Purchase Request		– Can be downloaded at www.ctu.edu.ph/public-biddng/ (Name: PR Form)
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
18. Campus Director Office forwards the approved Purchase Request (PR) to the Procurement Management Office	1.1 Receiving officer/staff receives the document 1.2 Records the document/s in the logbook 1.3 PR with lacking/ incomplete technical specification will be return to End-user		None	5 – 10 Minutes	PMO
19. 2. Encode the PR which will now be the Request for Quotation (RFQ)	2.1 Determines the mode of procurement of the RFQ by referring to the approved Annual Procurement Plan 2.2 Any change in mode of procurement requires BAC Resolution and Approval by the Head of the Procuring Entity or Authorized Representative		None	30 Minutes for 1 PR (Encoding may depend on the contents of PR) 4 Calendar Days	PMO PMO, BAC, CD
3. Post the RFQ in the PhilGEPS for amount exceeding fifty thousand pesos (50,000), otherwise amount not exceeding 50,000 go to Step 4	Post the RFQ in PhilGEPS		None	At least 3 Calendar Days	PMO
4. Send the RFQ to PhilGEPS registered Supplier	4.1 Send and Receive the RFQ 4.2 If no receive RFQ, BAC may determine the causes of failure of procurement and return to End-user the RFQ for amendment of the Technical Specification/ Terms of Reference or the Budget Cost of the project		None	3 Calendar Days 1 day	Canvasser PMO, BAC, End- User
5. Prepares Abstract of Quotation	Verify the RFQ against the Technical Specification or Terms of Reference of the PR		None	1 Calendar Day	End-User, BAC, CD
6. Prepares Notice of Award and Purchase Order	6.1 Forward the Notice of Award to the CD Office (for Approval) 6.2 CD Office forwards the P.O. to the Accounting Office for fund availability 6.3 CD approves the P.O. and return all documents to PMO 6.4 PMO notifies supplier for receipt of P.O. 6.5 PMO forwards the conformed P.O. and documents to Supply Office		None	1 Calendar Day Number of days is relative to the approving office 1 Calendar Day 1 Calendar Day	CD CD, Accountant Supplier, PMO PMO, Supply Office

PROCUREMENT THROUGH PUBLIC BIDDING

Per RA 9184 the General Mode of Procurement is Public Bidding
PR is prepared by the End-user including the technical specification and/or terms of reference
Brand names for PR is not allowed per section 18 of RA 9184, except for compatibility issue
Per NBC 558, Procurement Management Office acts as BAC Secretariat that will provide administrative support to the Bids and Awards Committee

Office or Division	Procurement Management Office (PMO)
Classification	Technical and/or Confidential in Nature
Who may avail?	End-User or Procuring Unit

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Purchase Request		– Can be downloaded at www.ctu.edu.ph/public-biddng/ (Name: PR Form)
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Campus Director Office forwards the approved Purchase Request (PR) to the Procurement Management Office	1.1 Receiving officer/staff receives the document 1.2 Records the document/s in the logbook 1.3 PR with lacking/ incomplete technical specification will be return to End-user		None	5 – 10 Minutes	PMO
2. Encode the PR as reference for making bidding documents	2.1 Refers the PR to the approved Annual Procurement Plan		None	30 Minutes for 1 PR (Encoding may depend on the contents of PR)	PMO
3. Schedule for Pre-Procurement Conference for: Goods amount exceeding 2,000,000.00 Infrastructure amount exceeding 5,000,000.00 Consultancy amount exceeding 1,000,000.00	Send Notice of Pre-procurement activity to BAC and End-User		None	30 Minutes – 1 hour	PMO, BAC, End- User
4. Posting in PhilGEPS the opportunity or the Project to be Bid	Posting in PhilGEPS the Bidding Documents		Cost of Bid Docs will vary on the ABC (see below) Note: Bidder may still secure payment of Bid Document even on the last day of posting	20 Calendar Day (Minimum) Note: Posting may beyond the 20 CD depending on the complexity of the project	PMO
5. Conduct Pre-Bidding Conference	Send Notice to BAC, BAC-TWG, End-User and Observer of the schedule Procurement Activity Note: Sending of Notice must be at least 5 CD prior to schedule activity		None	1 hour Note: Pre-bid conference shall be held at least 12 calendar days prior to bid submission, but not earlier than 7 calendar days from PhilGEPS posting	PMO, BAC, End- User, Observer
6. Opening of Bids	Send Notice to BAC, BAC-TWG, End-User and Observer of the schedule Procurement Activity P.O. and documents to Supply Office Note: Sending of Notice must be at least 5 CD prior to schedule activity		None	1 day	PMO, BAC, End- User, Observer, Bidder
7. Bid Evaluation	Send Notice to BAC, BAC-TWG, End-User and Observer of the schedule Procurement Activity		None	1 Calendar Day	PMO, BAC, End- User, Observer
8. Post-Qualification	Send Notice to BAC, BAC-TWG, End-User and Observer of the schedule Procurement Activity Notice of Post-qualification is, likewise, send to the Bidder of the schedule post-qualification		None	1 Calendar Day Note: Post-qualification may beyond 1 CD depending the complexity of the project to be post-qualify	PMO, BAC, End- User, Observer, Bidder
9. Approval of Resolution	Send Notice of Approval of Resolution to BAC		None	1 Calendar Day Note: Number of days is relative to the approving office, 1 CD is the minimum days for approval	BAC, HoPE
10. Issuance of Notice of Award	Send Notice of Award for Approval the HoPE or Authorized Representative		None	1 Calendar Day Note: Number of days is relative to the approving office, 1 CD is the minimum days for approval	HoPE or Authorized Representative
11. Contract Drafting and Signing	Draft Contract for Signature		None	1 Calendar Day Note: Number of days is relative to the approving office, 1 CD is the minimum days for approval	PMO, HoPE or Authorized Representative, Bidder, Witness
12. Transmittal of all Completed Documents	Send Transmittal of Documents to Respective Office for Inspection and Payment		None	2 Calendar Days	PMO, Respective Office

Standard Rate on the Sale of Bidding Document

Earliest Possible Time and Maximum Period Allowed

CIVIL SECURITY UNIT

Response to Emergencies and Incident

Office or Division	Civil Security Unit
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Client Document			Civil Security Unit-Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City
CLIENT STEPS		AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME		PERSON RESPONSIBLE
RESPONSE TO EMERGENCIES
20. Reports personally/by call		Guard-on-Post receives the report, relays to the Security-In-Charge (SIC)/Head Guard (HG) through hand-held radio, and records the report.		None	1-2 min (Response Time)		Guard-on-Post/ SIC/HG
		Security-In-Charge (SIC)/Head Guard (HG) coordinate with the Detachment Commander (DC) through hand-held radio and go to the incident area and make necessary or appropriate action for said emergency. Should services needed, the Detachment Commander (DC) will contact the nearest Government Agency concerned for any assistance (Barangay, Police, Fire, Social Welfare).		None	1-3 min (Response Time)		Security-In-Charge (SIC)/Head Guard (HG) and Guard-on-Post.
	The Detachment Commander (DC) submits after incident report to the Chief Security Officer (CSO) for information and record purposes.				Not later than 24 Hours after completion of response.	Detachment Commander (DC)
RESPONSE TO INCIDENT
21. Reports personally/by call		Guard-on-Post receives and record the nature of incident in the blotter, relays to the Security-In-Charge (SIC)/Head Guard (HG) through hand-held radio, and records the report.		None	1-3 min (Response Time)		Guard-on-Post/ SIC/HG
		Security-In-Charge (SIC)/Head Guard (HG) coordinate with the Detachment Commander (DC) through hand-held radio and go to the incident area to conduct preliminary investigation.		None	1-3 min (Response Time)		Security-In-Charge (SIC)/Head Guard (HG) and Guard-on-Post.
		The Detachment Commander (DC) submits after incident report to the Chief Security Officer (CSO) for information and record purposes. The Detachment Commander (DC) will make appropriate action and/or coordinate to the nearest Government Agency Concerned (Barangay, Police, Fire, Social Welfare).			Not later than 24 Hours after completion of response.		Detachment Commander (DC)
		If the nature of incident needs deep investigation, the Civil Security Unit (CSU)/Security Agency (through a third party) will conduct and submit investigative report and recommendation to the administration.			Not later than One (1) week after the incident.		Civil Security Unit (CSU)/Security Agency
		Submit After Investigation Report to the Chief Administrative Officer (CAO).			Not later than One (1) day upon receipt		Chief Security Officer
TOTAL

Office of the University Sports Director

Office or Division		Office of the University Sports Director
Classification		Simple to Highly Technical as the requirement dictates
Type of Transaction		G2C – Government to Citizens
Who may avail?		All Affiliating clients of CTU
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Client Document			Office of the University Sports Director Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: nemia.zamora @ctu.edu.ph
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1. Client forwards the document/s to the Office of the University Sports Director in person	1.1 Receiving officer receives the documents. 1.2 Records the document in the logbook. 1.3 Forwards it to the UD for Sports for review and action.			None	10 minutes	Office Assistant

2. Client forwards the document/s to the Office of the University Sports Director through email.	2.1 Receiving officer acknowledges receipt of the email. 2.2 Records the document in the logbook. 2.3 Forwards it to the UD for Sports for review and action.	None	1 working day	Office Assistant
3. Client forwards the document/s to the Office of the University Sports Director through courier.	3.1 Receiving officer acknowledges receipt of the email. 3.2 Records the document in the logbook. 3.3 Forwards it to the UD for Sports for review and action.	None	2 working days	Office Assistant
	Complex Transactions		7 working days
	Highly Technical		20 working days

4.1 Client signs the logbook/duplicate copy of the document to indicate receipt of the document.	upon by the University Sports Director in person.
5. The client receives the document/s via email from the Office of the University Sports Director and is asked to acknowledge receipt of the said email.	5. Releasing Officer releases documents acted upon by the University Sports Director through email.	None	1 working day	Office Assistant
6. The client receives the document/s through the mail from the Office of the University Sports Director and the transaction is confirmed by the courier.	6.Releasing Officer releases documents acted upon by the University Sports Director through courier.	Prevailing courier rate	Depends on the location of the client	Office Assistant
TOTAL		Courier Rate	Dependent on the classification of the transaction

RELEASING OF THE DOCUMENT/S

4. The client receives the document/s in person from the Office of the University Sports Director in person

4.1 Hands the logbook for document release

4.2 Releasing Officer releases documents acted

None

10 minutes

Office Assistant

UNIVERSITY DIRECTOR FOR INNOVATION, AUTOMATION AND COMPUTING

RECEIVING OF DOCUMENTS

Documents from internal clients are received by the Office of the Director for Automation, Innovation and Computing either as hand-carry documents or emailed documents.

Office or Division	Director for Automation, Innovation and Computing
Classification	Simple
Type of Transaction	G2G – Government to Government
Who may avail?	All teaching and non-teaching personnel of CTU

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Client Documents: (Memos, Communication Letters, Issuances, Documents for Signatures, Emails)	Respective office, departments and station of CTU Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: Respective emails of offices, departments and stations
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1.Client forwards the document/s to the Office of the Director for Automation, Innovation and Computing	1.1 Receiving officer receives the documents. 1.2 Records the document in the logbook. 1.3 Forwards it to the Director for Automation, Innovation and Computing	None	10 minutes	IT Staff IAC Director
2.The client sends email to the Office of Director for Automation, Innovation and Computing	2.1 Receiving officer acknowledges receipt of the email. 2.2 Records the document in the logbook. 2.3 Forwards it to the Director for Automation, Innovation and Computing	None	30 minutes	IT Staff IAC Director
TOTAL		None	10 minutes for hand-carry documents 30 minutes for emailed documents

RELEASING OF DOCUMENTS

Documents from Office of the Director for Automation, Innovation and Computing are received by the internal clients either as hand-carry documents or emailed documents.

Office or Division	Director for Automation, Innovation and Computing
Classification	Simple
Type of Transaction	G2G – Government to Government
Who may avail?	All teaching and non-teaching personnel of CTU

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Office Document (Memos, Communication letters, Documents for signature and Issuances)	3^rd Floor, ICT Building, Office Director for Automation, Innovation and Computing Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: cict@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RELEASING OF THE DOCUMENT/S
The client receives the document/s in person from the Director for Automation, Innovation and Computing Client acknowledge receipt of documents by affixing signature on the logbook.	1.1 Records outgoing documents in the logbook 1.2 Hands the logbook for document release 1.3 Releasing Officer releases documents 2.1 Retrieve logbook and double check for signature	None	10 minutes	IT Staff
The client receives the document/s via email from the Director for Automation, Innovation and Computing	3.1 Office of the Director for Automation, Innovation and Computing reply, attachments, submissions, and other documents.	None	10 minutes	AIC Director
TOTAL		None	10 minutes for hand-carry documents 10 minutes for emailed documents

PERFORMS AUDIO-VISUAL TECHNICAL SUPPORT

Duly filled-out request form for technical assistance

Office or Division	Director for Automation, Innovation and Computing
Classification	Highly Technical
Type of Transaction	G2G – Government to Government
Who may avail?	All Teaching and Non-Teaching Personnel

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Request form for technical assistance	Office Director for Automation, Innovation and Computing Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: cict@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Client forwards the filled-out request document/s to the Office of the Director for Automation, Innovation and Computing for schedule and reservation	1.1 Receiving officer receives the documents. 1.2 Records the document in the logbook. 1.3 Forwards it to the Director for Automation, Innovation and Computing	None	10 minutes	IT Staff AIC Director
	2.1 Perform Audio-Visual Technical Support	None	1 to 24 working hours or 3 days depending on the length of the program	IT Staff/ AIC Director
TOTAL		None	3 days and 10 minutes

PROVIDES REPAIR AND MAINTENANCE SERVICES FOR ALL COMPUTER IN THE COLLEGES

Duly filled-out request form for repair and maintenance

Office or Division	Director for Automation, Innovation and Computing
Classification	Highly Technical
Type of Transaction	G2G – Government to Government
Who may avail?	All colleges in the Main Campus

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Request form for repairs and maintenance	3^rd Floor, ICT Building, Office of the Director for Automation, Innovation and Computing Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: cict@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Client forwards the filled-out request document/s to the Office of the Director for Automation, Innovation and Computing for schedule and reservation	1.1 Receiving officer receives the documents. 1.2 Records the document in the logbook. 1.3 Forwards it to the Director for Automation, Innovation and Computing	None	10 minutes	IT Staff AIC Director
2. Report problems	2.1 Perform Repair and Maintenance Services	None	1 to 7 working days depending on the problem or maintenance	IT Staff/ AIC Director
TOTAL		None	7 days and 10 minutes

NETWORK RELATED PROBLEMS/ SET-UP NETWORK INSFRASTRUCTURE

Duly filled-out request form for repair and maintenance

Office or Division	Director for Automation, Innovation and Computing
Classification	Highly Technical
Type of Transaction	G2G – Government to Government
Who may avail?	All colleges in the Main Campus

CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Request form installation of network	3^rd Floor, ICT Building, Office of the Director for Automation, Innovation and Computing Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: cict@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client forwards the filled-out request document/s to the Office of the Director for Automation, Innovation and Computing	1.1 Receiving officer receives the documents. 1.2 Records the document in the logbook. 1.3 Forwards it to the Director for Automation, Innovation and Computing	None	10 minutes	IT Staff AIC Director
2. Report problems	2.1 Perform Repair/Installation of Network Infrastructure	None	1 to 20 working days depending on the scope of the project	IT Staff/ AIC Director
TOTAL		None	20 days and 10 minutes

Office of the University Director for Culture and the Arts

Office or Division	Office of the University Director for Culture and the Arts
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Client Document		Office of the University Director for Culture and the Arts Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: francisco.lucero@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF THE DOCUMENT/S
1. Client forwards the document/s to the Office of the Office of the University Director for Culture and the Arts in person	1.1 Receiving officer receives the documents. 1.2 Records the document in the logbook. 1.3 Forwards it to the Office of the University Director for Culture and the Arts for review and action.		None	10 minutes	Office Assistant
2. Client forwards the document/s to the Office of the University Director for Culture and the Arts through email.	2.1 Receiving officer acknowledges receipt of the email. 2.2 Records the document in the logbook. 2.3 Forwards it to the Office of the University Director for Culture and the Arts for review and action.		None	1 working day	Office Assistant

3.Client forwards the document/s to the Office of the University Director for Culture and the Arts through courier.	3.1 Receiving officer acknowledges receipt of the email. 3.2 Records the document in the logbook. 3.3 Forwards it to the Office of the University Director for Culture and the Arts for review and action.	None	2 working days	Office Assistant
	Complex Transactions		7 working days
	Highly Technical		20 working days
RELEASING OF THE DOCUMENT/S
4.The client receives the document/s in person from the Office of the Office of the University Director for Culture and the Arts in person 4.1 Client signs thelogbook/duplicate copy of the document to indicate receipt of the document.	4.1 Hands the logbook for document release 4.2 Releasing Officer releases documents acted upon by the Office of the University Director for Culture and the Arts in person.	None	10 minutes	Office Assistant
5.The client receives the document/s via email from the Office of the Office of the University Director for Culture and the Arts and is asked to acknowledge receipt of the said email.	5. Releasing Officer releases documents acted upon by the Office of the University Director for Culture and the Arts through email.	None	1 working day	Office Assistant
6.The client receives the document/s through the mail from the Office of the Office of the University Director for Culture and the Arts and the transaction is confirmed by the courier.	6.Releasing Officer releases documents acted upon by the Office of the University Director for Culture and the Arts through courier.	Prevailing courier rate	Depends on the location of the client	Office Assistant
TOTAL		Courier Rate	Dependent on the classification of the transaction

Office of the University Director for Infrastructure

Office or Division	Infrastructure Office
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating Contractor of CTU
CHECKLIST OF REQUIREMENTS	WHERE TO SECURE
Contractor Document	Infrastructure Office Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: infra@ctu.edu.ph

SERVICES	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. The Contractor requests for Site inspection	1. Infrastructure office prepares & schedules time for Site Inspection	None	1 working day	Engineers/Architects
	2. Engineers/Architects inspects the site.
	3. Engineers/Architects reports to the Director for Infrastructure.
2. The Contractor requests for Progress Billing with the following requirements: – Statement of Work Accomplished – S-Curves – Site Pictures – Punchlist Form (for Final Progress Billing)	1. Engineers schedules time for Site Inspection	None	1-3 working days	Engineers
	2. Engineer makes Joint Inspection Report.
	3. Engineer piles all the documents in a folder.
	4. Engineer forwards it to the Director for checking.
	5. The Contractor will pick up the documents.
3. Making of Plans & Detailed Estimates	1. Engineer/Architects draws all plans (Architectural Plans, Structural Plans, Plumbing & Sanitary Plans, and Electrical Plans etc.)	None	3-5 working days	Engineers/Architects
	2. Engineers estimates the drawing plans
	3. Engineers forward it to Director for Infrastructure to check.
	4. Infrastructure Office forwards it to BAC Office
4. Issuance of Building Plans & Permits	1. Infrastructure Office forwards the requirements to the Engineer/Architect.	None	5-10 working days	Engineers/Architects
	2. Engineer/Architects draws all plans (Architectural Plans, Structural Plans, Plumbing & Sanitary Plans, and Electrical Plans etc.)
	3. Engineer/Architects forwards to the Draftsman
	4. Draftsman prints all the Drawing Plans and fulfills the requirement for Building Permits.
	5. Draftsman forward the documents to the Engineers who will sign according to their respective profession.
	6. After signing, it will be forward to contractor to the Office of Building Official.

UNIVERSITY LEGAL OFFICE

OFFICE/DIVISION:	UNIVERSITY LEGAL OFFICE
FRONTLINE SERVICE:	Requests for Legal Opinion on University/Official Matters; Review of Contracts, Memorandum of Agreements (MOAs), and other legal documents; Issuance of Certificate of No Pending Administrative Case; Approval of Teacher’s Clearance; Handling of Litigations for and against the University.
SCHEDULE OF AVAILABILITY OF SERVICE:	Monday-Friday: 08:00 A.M. – 05:00 P.M. (No Noon Break)
CLASSIFICATION:	Highly Technical
TYPE OF TRANSACTION:	G2C-Government to Citizen
WHO MAY AVAIL?	A. All interested individuals/parties
WHERE TO SECURE
Office of the University Legal Officer Cebu Technological University-Main Campus Postal Address: Cor. M.J. Cuenco Ave. and R. Palma St., Cebu City 6000 Email Address: marvey.ocampo@ctu.edu.ph
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Requests for Legal Opinion on University/Official Matters: · Physical Letter/Email which explicitly states request for Legal Opinion on university/official matters For Review of Contracts, Memorandum of Agreements (MOAs), and other legal documents: · Draft copy of contract, MOA, and other legal documents For Issuance of Certificate of No Pending Administrative Case: · Receipt from the Cashier’s Office For Approval of Teacher’s Clearance: · Teacher’s Clearance Form to be obtained from the Human Resource Management Office For Handling of Litigations for and against the University: · Letter of Complaint and other relevant documents For Handling of complaints/administrative cases involving CTU employees: Letter of Complaint and other relevant documents
CLIENT STEPS		AGENCY ACTION	FEEDS TO BE PAID	PROCESSING TIME	PERSON(S) RESPONSIBLE
RECEIVING OF REQUEST FOR LEGAL OPINION
1. Submit said request via registered mail, email, or walk in filing		1. *Via Registered Mail:* Receive and sign for the item delivered. *Via Email:* Send acknowledgment receipt of email. *Via Walk In Filing:* Accept the letter and other relevant documents And stamp receipt. 1.1 Endorse request to the Paralegal/Office Staff.	None	05 minutes upon receipt of request	Front Desk Receptionist
2. None		2.1 Fill out the online log sheet with all the pertinent information of the request (e.g. requestor, his/her contact details, brief description of request); 2.2 Secure all documents pertinent to the request in a folder, arranged chronologically and properly labeled; and 2.3 Endorse request for legal opinion to the University Legal Officer	None	10 minutes	Paralegal/Office Staff
3. None		3. Review the request and prepare initial draft.	None	10 working days	University Legal Officer
1.2 RELEASING OF LEGAL OPINION
4. None		4. Endorse final and official legal opinion to the Legal Researcher for dispatch.	None	05 minutes	University Legal Officer
5. Receive the document/s in person from the Office of the University President 5.1 Client signs the logbook/duplicate copy of the document to indicate receipt of the document.		5.1 Hand the logbook for document release 5.2 Release legal opinion and other relevant documents acted upon by the University Legal Officer	None	10 minutes	Paralegal/Office Staff
6. Receive the document/s via email from the University Legal Officer and acknowledge receipt of said email		6. Release legal opinion and other relevant documents acted upon by the University Legal Officer via email	None	1 working day	Paralegal/Office Staff
7. Receive the document/s via email from the University Legal Officer and the transaction is confirmed by courier		7. Release legal opinion and other relevant documents acted upon by the University Legal Officer via registered mail	Prevailing courier rate	Dependent on the location of the client	Paralegal/Office Staff
2. REVIEW OF CONTRACTS, MEMORANDUM OF AGREEMENTS (MOAs), AND OTHER LEGAL DOCUMENTS
Submit said request via registered mail, email, or walk in filing		*Via Registered Mail:* Receive and sign for the item delivered. *Via Email:* Send acknowledgment receipt of email. *Via Walk In Filing:* Accept draft contract/MOA and other relevant documents and stamp receipt. 1.1 Endorse request to the University Legal Officer for review.	None	1 working day upon receipt of request	Paralegal/Office Staff
RELEASING OF REVIEWED CONTRACT/MOA/OTHER LEGAL DOCUMENTS
2. Receive the document/s in person from the Office of the University President 2.1 Client signs the logbook/duplicate copy of the document to indicate receipt of the document.		2.1 Hand the logbook for document release 2.2 Release draft contract or MOA reviewed by the University Legal Officer	None	5 minutes	Paralegal/Office Staff
3.Receive the document/s via email from the University Legal Officer and acknowledge receipt of said email		3.1 Release draft contract or MOA reviewed by the University Legal Officer via email	None	5 minutes	Paralegal/Office Staff
4. Receive the document/s via email from the University Legal Officer and the transaction is confirmed by courier		4.1 Release draft contract or MOA reviewed by the University Legal Officer via registered mail	Prevailing courier rate	Dependent on the location of the client	Paralegal/Office Staff
3. ISSUANCE OF CERTIFICATE OF NO PENDING ADMINISTRATIVE CASE
Request for a Certificate of No Pending Administrative Case after having done payment at the Cashier’s Office		1.1 Receive request, ask client for necessary information, and endorse certificate to the University Legal Officer for signing	P25.00	10 minutes	Paralegal/Office Staff
RELEASING OF CERTIFICATE OF NO PENDING ADMINISTRATIVE CASE
Receive the document/s in person from the Office of the University President 2.1 Client signs the logbook/duplicate copy of the document to indicate receipt of the document.		2.1 Hand the logbook for document release	None	05 minutes	Paralegal/Office Staff
4. APPROVAL OF TEACHER’S CLEARANCE
Submit teacher’s clearance		1.1 Determines if form is sufficient and has been properly scrutinized by other officials concerned	None	10 minutes	Paralegal/Office Staff
RELEASING OF SIGNED TEACHER’S CLEARANCE
Receive the document/s in person from the Office of the University President 2.1 Client signs the logbook/duplicate copy of the document to indicate receipt of the document		2.1 Release the clearance form duly signed by the University Legal Officer and hand the logbook for document release	None	05 minutes	Paralegal/Office Staff
5. HANDLING OF LITIGATIONS FOR AND AGAINST THE UNIVERSITY
File verified complaint and other pertinent documents		*Via Registered Mail:* Receive and sign for the item delivered. *Via Email:* Send acknowledgment receipt of email. *Via Walk In Filing:* Accept relevant documents and stamp receipt. 1.1 Endorse litigation/complaint to the University Legal Officer for review.	None	05 minutes upon receipt	Paralegal/Office Staff
		Prepare necessary pleading in answer/reply to the complaint filed against the University.	None	15 days (or as may be required by the judicial/quasi-judicial agency)	University Legal Officer

OFFICE OF THE CHIEF ADMINISTRATIVE OFFICER – ADMINISTRATION

Office/Division:	Office of the Chief Administrative Officer – Administration
Frontline Service:	Filling of Administrative Complaint for Preliminary Investigation
Schedule of Availability of Service:	Monday – Friday: 8:00 A.M. – 5:00 P.M. No Noon Break
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail?	A. All interested individuals / parties
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None		Office of the Campus Administrative Officer – Administration
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit complaint / witness affidavit / sworn statements and required supporting documents of complaint	1. Office of the Administrative Officer – Administration	None	5 – 10 minutes	Receiving Personnel / Admin Office Staff
2. Fill up Investigation Data Form (IDF) copies and submit to the Admin Officer	2. Office of the Administrative Officer – Administration	None	5 – 10 minutes	Receiving Personnel / Admin Office Staff
3. Receive the duly stamped / received copy of IDF and the complaint with attachments	3. Office of the Administrative Officer – Administration	None	5 – 10 minutes	Receiving Personnel / Admin Office Staff
4. Get received copy of the complaint and keep docket number as reference	4. Office of the Administrative Officer – Administration	None	5 – 10 minutes	Complainant
	TOTAL:	NONE	20 – 40 minutes

HUMAN RESOURCE MANAGEMENT OFFICE

(HRMO)

Receiving, Signing, and Releasing of Documents

Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Internal Stakeholders

Requested documents from external clients are received by the HRMO

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Filing of Certificate of Employment and other required certifications Filing of Service Records		Human Resource Management Office Main Campus Postal address: R. Palma St., corner M.J Cuenco Avenue, Cebu City Email address: ctumainhrmo@gmail.com
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING and RELEASING OF THE DOCUMENT/S
Client requests the desired document in person by filing the document request slip a. Certification of Employment and Service Records	1.1 Receiving officer receives the request 1.1.a Client pay to the Cashier’s Office for the certification requested and present it to the HR Staff in-charge 1.1.b The HR Staff in-charge make the certification 1.1.c Forwards it to the University HRMO for signature 1.1.d Records the signed document in the logbook 1.1.e Releases the requested document to the client and let the client sign the releasing logbook		None Php 25.00	10 minutes 10 minutes	Administrative Aide or Office Assistant Administrative Aide or Office Assistant and University HRMO
Signing and releasing of HR related documents	2.1 Client submit document for signing to the HR Staff In-charge 2.2 The HR Staff In-charge record the received document in the log-book 2.3 Forwards it to the University HRMO for review and signature. 2.4 Records the signed document in the logbook 2.5 Releases the signed document to the requesting client and let the client signed the logbook		None	1 working day	Administrative Aide or Office Assistant and University HRMO
END OF TRANSACTION

RECORDS AND ARCHIVE MANAGEMENT OFFICE

Office/Division:		Records and Archive Management Office
Frontline Service:		Authentication of Faculty, Staff, Students and University Records
Schedule of Availability of Service:		Monday – Friday: 7:30 A.M. – 12:00 noon Saturday: 12:30 noon – 4:30 P.M.
Classification:		Simple
Type of Transaction:		G2C – Government to Citizen
Who may avail?		Faculty, Staff, Students and Retired Employees
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. CTU Identification Card 2. Original Documents			Citizen / Client
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Complete authentication requirement: a. Bring at least 1 valid government issued ID b. Document/s to be authenticated
2. Proceed to CTU Records Section that offers authentication services
3. Submit documents to Receiving Officer at the Records Section		3. Greet the client and let him/her sit	None	1 minute	Receiving Officer
4.		4. Documents reviewed, examined and subjected to authentication procedure	None	10 – 15 minutes	Receiving Officer
5.		5. Record, stamp the Records for authentication	None	1 minute per record	Receiving Officer
6.		6. Verify and signed the documents	None	1 minute per record	Receiving Officer
7. Claim your documents	authenticated	7. Returned the authenticated documents	None	1 minute	Receiving Officer
		TOTAL:	NONE	19 minutes

VII. Feedback and Complaints

FEEDBACK AND COMPLAINTS MECHANISM
How to send a feedback?	· Answer the client satisfaction survey form and drop in the CSS box in each office where the transaction occurred. · Provide feedback using the form available from the Public Assistance and Information Office located along the entrance of each campus. · Access customer satisfaction survey form via the university website. On the bottom most portion is the “Feedback” tab, click it and the Customer Satisfaction Survey appears. See details below. · Send us a message through the University website chat bot. · If you receive an email from any office of CTU, click the link embedded in the email. See sample below: https://docs.google.com/forms/d/e/1FAIpQLScGh-YyAAm38JmeMEu4cVr4-ffR7BIMq50P5oZcgGVg0AcHnw/viewform
How is feedback processed?	Feedback received through the various channels are processed in either or combination of the following ways: 1. Investigation conducted by the Administrative Officer of the Campus concerned. 2. Referral of the feedback to the concerned office and to the Campus Director’s Office. 3. Discussion of the feedback with the University President and the Legal Office after investigation report had been submitted by the campus concerned. 4. Discussion and deliberation of the concerns or issues in the Executive Committee, Management Council or Joint Councils Meeting.
How to file complaints?	Complaints can be filed in any of the following ways: 1. Send us an electronic mail via these channels: 1.1. Directly to the Office of the Campus Director: cd(name of campus)@ctu.edu.ph 1.2. Send us an email using the website. Access the CTU website then click the “Key Officials” tab and in the lowest right portion of the screen, an email ready link is available. See sample below: Email is sent to: information@ctu.edu.ph (Public Information Office). 1.3. Directly send to thepresident@ctu.edu.ph (Office of the University President) 2. Write a formal complaint and send to 2.1. Office of the University President thepresident@ctu.edu.ph Mailing Address: Office of the University President CTU Main Campus Corner M.J. Cuenco Ave. and R. Palma St. Cebu City 6000 2.2. Public Assistance and Information Office: information@ctu.edu.ph 2.3 Office of the Campus Director concerned through email: cd(campus)@ctu.edu.ph 2.4 Office of the Chief Administrative Officer – Administration Acting CAO email: marvey.ocampo@ctu.edu.ph 3. Complaints can also be filed via landline Contact number/s: Telephone: 032 402 4060 local 1100 (PIO) GSM Trunk Line: + 63 927 839 0893 + 63 917 650 9716 + 63 917 651 1667 + 63 992 871 2289 Required information for valid complaints · Name of the person being complained · Description of the incident · Evidence · Name of the complainant For inquiries and follow up, the client may call the office catering to his/her complaint (office where complaint was initially received)
How complaints are processed?	1. The complaint received will be evaluated by the receiving officer depending where the complaint was filed. 1.1. Complaints received by the Campus Director’s office will be referred to the Campus Administrative Officer for investigation. 1.2. Complaints received by the PAIO through email will be transmitted to the CAO Admin Office for referral to the campus concerned. 1.3 Complaints received by the Office of the President will be transmitted to the University Legal Officer/CAO Admin. 2. A copy of the complaint will be furnished to the concerned office/party. 3. An investigation into the complaint will be conducted by the Admin Officer or duly delegated representative authorized by the University President. 4. Admin Officer makes recommendations after conducting preliminary investigation following Civil Service Rules on Administrative Cases (CSC RACS) for the approval of the Campus Director. 5. Discussion of the complaint with the University President and the Legal Office after investigation report had been submitted by the campus director concerned. 6. The University President approves or disapproves the report’s recommendation and proceeds with filing of formal charge for appropriate case for administrative violations or dismissal of the complaint. 7. The University President asks for authority with the Board of Regents for the filing of “Formal Charge” against university employees. 8. The University Legal Office proceeds with the investigation and recommends to the Board of Regents the resolution of the case for their approval or disapproval.
Contact information of ARTA, PCC, CSC	Anti – Red Tape Authority Email: complaints@arta.gov.ph Landline: (02) 478-5091 \| 478-5099 Presidential Complaints Center (PCC) Email: pcc@malacanang.gov.ph Landline: (02) 8-736-8645, 8-736-8603, 8-736-8606, 8-736-8629, 8-736-8621, Telefax: (02) 8-736-8621 Civil Service Commission (CSC) – Contact Center ng Bayan Email: email@contactcenterngbayan.gov.ph Hotline: (02)932-0111 Text CSC: 0917-8398272

VIII. LIST OF OFFICES

ROSEIN A. ANCHETA, JR. ASEAN P.E., D.M. Ph.D.

SUC President IV

rosein.ancheta@ctu.edu.ph

Office Contact Trunk line No. (032) 402 4060 local 1137

NAME	DESIGNATION	EMAIL ADDRESS	OFFICE CONTACT Trunkline No. (032) 402 4060 local
JD Jerlito A. Letrondo	Vice President for Administration & Finance	jerlito.letrondo@ctu.edu.ph
Dr. Hedeliza A. Pineda	Vice President for Academic Affairs	hedeliza.pineda@ctu.edu.ph
Dr. Adrian P. Ybañez	Vice President for Research and Development	adrian.ybañez@ctu.edu.ph
Dr. Edgar U. Tibay	Vice President for Production, Extension, and Resource Generation	edgar.tibay@ctu.edu.ph
Atty. Marvey J. Arnoco-Ocampo	Executive Assistant IV/University Legal Officer Designate	marvey.ocampo@ctu.edu.ph	1137
JD Jerlito A. Letrondo	Chairperson, Bids and Awards Committee – Infrastructure	jerlito.letrondo@ctu.edu.ph	1136
Dr. Edgar U. Tibay	Chairperson, Bids and Awards Committee – Goods & Services	edgar.tibay@ctu.edu.ph	1123
Dr. Johannes M. Camasura	University Director for Automation. Innovation and Computing	johannes.camasura@ctu.edu.ph	1133
Dr. Rowanne Marie M. Mangompit	University Director for Information, Communications, and Public Affairs	rowannemarie.mangompit@ctu.edu.ph

ADMINISTRATION AND FINANCE DEPARTMENT

NAME	DESIGNATION	EMAIL ADDRESS	OFFICE CONTACT Trunkline No. (032) 402 4060 local
Ms. Emma R. Sacan	Chief Administrative Officer – Finance	emma.sacan@ctu.edu.ph	1114
Atty. Marvey J. Arnoco-Ocampo	Acting Chief Administrative Officer – Administration	marvey.ocampo@ctu.edu.ph	1137
Dr. Jana Gloria F. Almerino	Human Resource Management Officer	Janagloria.almerino@ctu.edu.ph	1103
Dr. Arnulfo P. Nilo	Chief Security Officer	arnulfo.nilo@ctu.edu.ph	1101/1139
Ms. Evangeline S. Tarongoy	Records and Archives Officer	evangeline.tarongoy@ctu.edu.ph	1128
Ms. Helen G. Mayol	Supply and Property Officer	helen.mayol@ctu.edu.ph	1132
Engr. Bernard Joseph A. Solatan	Maintenance Officer	bernardjoseph.solatan@ctu.edu.ph
Dr. Rino Anthony M. Demeterio	University Director for Ancillary Services	rinoanthony.demeterio@ctu.edu.ph	1119
Ms. Emma R. Sacan	Budget Officer IV	emma.sacan@ctu.edu.ph	1114
Mr. Gilminarde A. Santos	University Accountant IV	gilminarde.santos@ctu.edu.ph	1113
Mr. Irwin P. Allego	Cashier IV	irwin.allego@ctu.edu.ph	1106

ACADEMIC AFFAIRS DEPARTMENT

NAME	DESIGNATION	EMAIL ADDRESS	OFFICE CONTACT Trunkline No. (032) 402 4060 local
Dr. Anthony S. Ilano	University Dean of Instruction	anthony.ilano@ctu.edu.ph
Mr. Irvin A. Narsico	Dean of Students’ Affairs Director for Scholarship and Financial Assistance Program	irvin.narsico@ctu.edu.ph	1140
Ms. Morena E. Carlos	University Librarian	morena.carlos@ctu.edu.ph	1130
Dr. Marlou C. Godinez	University Director for Gender and Development	marlou.godinez@ctu.edu.ph
Engr. Asuncion B. Monsanto	University Director for National Service Training Program (NSTP)	asuncion.monsanto@ctu.edu.ph	1124
Ms. Felicidad C. Hiramis	University Registrar	felicidad.hiramis@ctu.edu.ph	1105
Dr. Rhodora G. Magan	University Director for Internationalization and ASEAN Integration	rhodora.magan@ctu.edu.ph

RESEARCH AND DEVELOPMENT DEPARTMENT

NAME

DESIGNATION

EMAIL ADDRESS

OFFICE CONTACT

Trunkline No. (032) 402 4060 local

Dr. Archiebald Baltazar B. Malaki

University Director for Research and Development

archiebaldbaltazar.malaki@ctu.edu.ph

RODUCTION, EXTENSION AND RESOURCE GENERATION DEPARTMENT

NAME	DESIGNATION	EMAIL ADDRESS	OFFICE CONTACT Trunkline No. (032) 402 4060 local
Dr. Renissa S. Quiñones	University Director for Production	renissa.quiñones@ctu.edu.ph
Dr. Lynnette Matea S. Camello	University Director for Extension	lynnettematea.camello@ctu.edu.ph	1126
Dr. Lolita V. Velita	University Director for Business Affairs and Resource Generation

SATELLITE CAMPUS DIRECTORS

NAMES	CAMPUS	EMAIL ADDRESS	OFFICE CONTACT Trunkline No. (032) 402 4060 local
Dr. Eingilbert C. Benolirao	CTU Argao Campus	eigilbert.benolirao@ctu.edu.ph / cdargao@ctu.edu.ph	1702
Dr. Romeo C. Lepiten	CTU Barili Campus	romeo.lepiten@ctu.edu.ph / cdbarili@ctu.edu.ph	1902
Dr. Edgar C. Ambos	CTU Carmen Campus	edgar.ambos@ctu.edu.ph / cdcarmen@ctu.edu.ph	1402
Dr. Patrobinson M. Salumag	CTU Cebu City Mountain Satellite Campus	patrobinson.salumag@ctu.edu.ph
Dr. Ruben M. Ungui	CTU Daanbantayan Campus	ruben.ungui@ctu.edu.ph / info-daanbantayan@ctu.edu.ph	1802
Dr. Rose Mary L. Almacen	CTU Danao Campus	rosemary.almacen@ctu.edu.ph / cddanao@ctu.edu.ph	1302
Dr. Joseph C. Pepito	CTU Main Campus	joseph.pepito@ctu.edu.ph / cdmain@ctu.edu.ph	1102
Dr. Zandro O. Perez	CTU Moalboal Campus	zandro.perez@ctu.edu.ph / cdmoalboal@ctu.edu.ph	1602
Dr. May Flerida M. Culango	CTU San Francisco Campus	mayflerida.culango@ctu.edu.ph / campusdir.sanfran@ctu.edu.ph	1202
10. Dr. Ma. Carla Y. Abaquita	CTU Tuburan Campus	macarla.abaquita@ctu.edu.ph / cdtuburan@ctu.edu.ph	1502

EXTENSION CAMPUS DIRECTORS

NAMES	CAMPUS/STATION	EMAIL ADDRESS	OFFICE CONTACT Trunkline No. (032) 402 4060 local
Dr. Jean F. Puerto	CTU Ginatilan/Oslob Ext. Campus	jean.puerto@ctu.edu.ph
Ms. Girlie F. Fariola	CTU Bantayan Ext. Campus	girlie.fariola@ctu.edu.ph
Mr. Camilo M. Argawanon	CTU San Remegio Ext. Campus	camilo.argawanon@ctu.edu.ph
Dr. Rolina C. Paran	CTU Tabogon Ext. Campus	rolina.param@ctu.edu.ph
Dr. Redjie D. Arcadio	CTU Pinamungajan Ext. Campus	redjie.arcadio@ctu.edu.ph
Engr. Evalinda A. Pelimer	CTU San Fernando Ext. Campus	evalinda.pelimer@ctu.edu.ph
Dr. Adeline P. Dela Cruz	CTU Naga Ext. Campus	adeline.delacruz@ctu.edu.ph
Dr. Gregorio P. Pajaron, Jr.	CTU Dumanjug Ext. Campus	gregorio.pajaron@ctu.edu.ph
Dr. Christopher C. Undang	CTU Guba Ext. Campus	christopher.undang@ctu.edu.ph
Dr. Jonathan C. Maglasang	CTU PHILSCA School of Aviation	jonathan.maglasang@ctu.edu.ph
Dr. Felix Q. Pocong	CTU Malabuyoc Ext. Campus	felix.pocong@ctu.edu.ph
Dr. Ma. Carla Y. Abaquita	CTU Tabuelan Ext. Campus	macarla.abaquita@ctu.edu.ph

Citizen’s Charter

List of Services

MEDICAL CLINIC

DENTAL CLINIC

SCHOLARSHIP OFFICE

PLACEMENT OFFICE

STUDENT AFFAIRS OFFICE

LIBRARY

REGISTRAR’S OFFICE

MANAGEMENT INFORMATION SYSTEM (EDPO)

CASHIER’S OFFICE

COMPLAINT OFFICE

(PACO)

HUMAN RESOURCE MANAGEMENT OFFICE

(HRMO)

Government Links

Contacts