Citizen’s Charter – Consolacion Campus

CEBU TECHNOLOGICAL UNIVERSITY
CONSOLACION CAMPUS
CITIZEN’S CHARTER
2025 (1st Edition)

CEBU TECHNOLOGICAL UNIVERSITY

CONSOLACION CAMPUS

CITIZEN’S CHARTER

2025 (1st Edition)

I. Mandate

The University shall primarily provide advanced professional and technical instruction for special purposes, advanced studies in industrial trade, agriculture, fishery, forestry, aeronautics and land-based programs, arts and sciences, health sciences, information technology and other relevant fields of study. It shall also undertake research and extension services, and provide progressive leadership in its areas of specialization (Section 2, Republic Act 9744).

II. Vision

CTU as a premier, inclusive, globally-recognized research and innovation, smart, community-responsive, and sustainable technological university (Board of Regents Resolution No. 97, series of 2023).

III. Mission

The University is primarily providing leading-edge degree programs, innovative professional, entrepreneurial, and technical instruction as well as research and extension programs that address both the needs of the region and the nation in the context of the global knowledge economy, Fifth Industrial Revolution, and sustainability.

Goals(BOR Resolution 97, s. 2023)

By the end of 2024, CTU will be globally recognized for its quality. Specifically,

it will:

Obtain a Philippine university system status with a CHED SUC Level V recognition or equivalent;
Beranked among the Top 10 Universities in the Philippines;
Achieve world-class performance and excellence using leading quality management systems for quality assurance and control;
Be an internationally recognized ranked university (including Quacquarelli Symonds, Times Higher Education, Shanghai University Ranking, World University Impact Rankings);
Develop innovative academic initiatives, includingmedical and allied fields engineering and technology, and transnational higher education programs for enhance career pathways, qualifications, recognitions, accreditations, specialization and progression programs, and global mobility; and
Leadinnovations in the Fifth Industrial

UniversityOutcomes (BOR Resolution 97, s. 2023)

Transformed visionary leadership in innovation to accelerate regional and national development in the context of the modern industrial revolution;
Increased access by economically challenged but deserving student to relevant,quality, and world-class tertiary education with learning integration of practical experiences to achieve inclusive and sustainable growth;
Developed research-intensive and multi-disciplinary university culture that strengthens higher education research, leading to economic productivity and innovation;
Instituted innovative systems resulting in effective, efficient, sustainable, and equitable resource general, mobilization, and management, including optimal utilizationof resources provided by the government and expansion of the other revenue and funding streams for financial sustainability;
Heightened sustainable community and stakeholder engagements, with harmonized institutional, financial, administrative, and policy frameworks that attain the highest academic, research, extension and resource generation excellence standards;
Forged strategic local and international linkages, partnerships, and initiatives leading to heightened regional and global role in the modern industrial revolution and human and intellectual capital for sustained economic

VI. Core Values

C – COMMITMENT to expand access to relevant, effective, and quality education for all.

T – TRANSPARENCY in implementing good governance for efficient management of resources.

U – UNITY in harmonizing operations of the University with clear and strengthened industry and community collaboration

P – PATRIOTISM by giving appreciation and pride of country and people.

I – INTEGRITY by embracing moral uprightness and having strong adherence to honesty and fairness.

E – EXCELLENCE in developing CTU as a research-intensive university with a good academic reputation that creates solutions to improve lives, communities, and the world through research, innovation and extension across a spectrum of disciplines and in collaboration with the industry and community for sustainable development.

S – SPIRITUALITY by cultivating truth, righteousness, peace, and love.

VII. Service Pledge

Cebu Technological University (CTU) is committed to delivering excellent education, research, and extension services and engaging in resource generation activities in accordance to international and national standards in response to the increasing levels of customer demand, statutory, regulatory, and international standards. It will strongly pursue efforts for total quality management for continuous quality improvement and good governance. Responsive virtual and/or physical monitoring, review, and upgrading of service delivery is regularly implemented to ensure compliance.

Finally, CTU shall attend to clients, requesting parties, and stakeholders within the premises of the university prior to the end of the official working hours and during lunch break (RA 11032 Sec 21.f).

LIST OF SERVICES

EXTERNAL SERVICES 11

Office of the Campus Director 12

Receiving of Documents 13
Releasing of Documents 15

Office of the Campus Administrative Officer 17

Filing of Administrative Complaint for Preliminary Investigation 18

Office of the Campus Dean of Instruction 19

Receiving of the Documents 20
Releasing of the Documents 22

College of Teacher Education 23

CTE Online Assistance for Students Concerns 24
Online Admission Requirements for Entrance Examination 25

College of Computing, Business and Management 28

Assistance to Students Concern 29
Application for Dean’s List/ Latin Honors 30
Evaluation for Irregular, Returnee and Shiftee Students 32
Receiving of Documents 33
Releasing of Documents 33

Students Affairs Office 34

Issuance of Affidavit of Loss of the Official University Identification Card 35
Issuance of Renewal Form for School Identification Card 36
Filing of Complaint against students 37

Scholarship Office 38

Renewal and Evaluation of Scholarship Grant 39
Processing and Filling of Application for the Scholarship or Financial

Assistance 41

Issuance of Certification / Endorsement 42

Placement Office 43

Issuance of Endorsement for Internship Placement 44
Job Hiring Information for the Students 46
Industry Partnership for Internship Training 47

Guidance Office 48

Counseling Service: Walk-in and Referral Counseling 49
Appraisal Service 52
Evaluation Service 52

Health Services 53

Consultation and Treatment 54
Emergency Care 56
Referral 57
Enrollment 58

College Library 59

Issuance of Library ID Card 60
Issuance of Student’s Referral Letter 61
Reference Service 62
Circulation Service 63

Registrar’s Office 64

Online Request & Documentation Issuance through the ORDIR System 65

Management Information System (MIS) 68

Issuance of ID Number to all New, Transferees, Returnee 69
Adding, Changing, Withdrawal and Dropping Form 70
Printing ID of Students and Employees 71

Cashier’s Office 72

Receiving of Payments 73
Payment of Bill to Creditors 75

Human Resource Management Office 76

Releasing of Certification of Employment and Service Records 77
Submission of Application Documents 79

Records Office 80

Receiving of Documents 81

Accounting Office 82

Processing of Payment to Suppliers 83

Supply Office 85

Acceptance of Delivery 86

Civil Security Unit 88

Security Services 89

Sports and Wellness Office 91

Borrowing / Using of Sports Equipment / Facility 92
Returning of Sports Equipment / Facility 93

Culture and the Arts Office 94

Receiving of Documents 95
Releasing of the Documents 96

Extension Services Office 97

Receiving of the Documents 98
Releasing of the Documents 100

Resource Generation Office 101

Submission of Proposal for Resource Generation Partnership 102
Answering Queries / Providing Information 103

Research and Development Office 104

Receiving of the Documents 105
Releasing of the Documents 106

Gender and Development Office 108

Advocacy – Orientation Services 109
Evaluation of Project or Activity Proposal 110
Monitoring of Conducted Project or Activity 111

INTERNAL SERVICE 112

Office of the Campus Administrative Officer 113

Filing of Administrative Complaint for Preliminary Investigation 114

College of Teacher Education 115

Receiving of the Request/s 116
Releasing of Equipment 117
Returning of the Borrowed Equipment 117
Application for Dean’s List / Latin Honors 118

College of Computing, Business and Management 120

Borrowing of Equipment 121
Receiving of Requests 122
Releasing of Apparatus and Equipment 123
Returning of Apparatus and Equipment 124
Clearance for Contractual Faculty 125
Monthly DTR Submission 127
Receiving of Documents 128
Releasing of Documents 128

Student Affairs Office 129

Filing of Complaint against student (s) 130

Scholarship Office 132

Renewal and Evaluation pf Scholarship Grant 133
Processing and Filling of Application for the Scholarship or Financial

Assistance 135

Issuance of Certification / Endorsement 136

Placement Office 137

Issuance of Endorsement for Internship Placement 138
Job Hiring Information for the Students 140
Industry Partnership for Internship Training 141

Guidance Office 142

Counseling Service: Referral Counseling 143
Follow – Up Services 145

College Library 147

Circulation Services 148

Management Information System (MIS) 149

Virus Scanning (External Drives, Flash Drives and Other Removable Drives) 150
Internet Access Request / New IP Address Request 151
Software – Related Problems / Support (Operating System, Microsoft

Office, School Systems / Apps, etc.) 152

Hardware – Related Problems / Support (Laptop, CPU, Monitor,

Printer, Scanner, Keyboard, Mouse, etc) 153

Network -Related Problems / Support (Network, Cable, No Network,

No Internet Access, Shared Printer) 154

CTU Email Account Provision 155
Re-examination / Grade Completion Form 156
Generation of DBM Unifast Report 157

Human Resource Management Office 158

Signing of HR Related Documents 159
Requisition of HR Related Forms / Documents 160

Records Office 162

Receiving of Documents 163

Accounting Office 164

Processing of Vouchers / Payroll / Cash Advances / Reimbursement’s 165

Budget Office 169

Receiving and Releasing of Documents 170

Maintenance Office 173

Receiving Request for Maintenance 174

Supply Office 175

Issuance of Equipment and / or Supplies 176

Procurement Management Office 179

Procurement through Alternate Modes 180

Production Offic 183

Submission of Proposal for Resource Generation Partnership 184

Gender and Development Office 185

Advocacy – Oriented Services 186
Case Management of Violence Against Women and Children 187
Evaluation of Project or Activity Proposal 188
Monitoring of Conduct Project or Activity 189

Admission Office 190

Online Admission of CCBM 191
Online Admission of CTE 193

E X T E R N A L S E R V I C E S

Office of the Campus Director

External Services

RECEIVING OF DOCUMENTS

Office or Division:		Office of the Campus Director
Classification:		Simple
Type of Transaction:		G2C-Government to Citizens, G2G-Government to Government
Who may avail:		All interested stakeholders.
Note: The HRMO receives the requested documents from external clients.
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Client Document			Office of the Campus Director CTU – Consolacion Campus Brgy. Nangka, Consolacion, Cebu Email address: cdconsolacion@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. The client forwards the document/s to the Office of the Campus Director in person	1.1 The receiving officer receives the documents. 1.2 Record the document in the logbook. 1.3 Forward it to the Campus Secretary for review. 1.4 Forward it to the Campus Director for action.		None	10 minutes	Administrative Aide or Office Assistant, Campus Director
2. The client sends the document/s to the Campus Director through email.	2.1 Receiving officer acknowledges receipt of the email. 2.2 Records the document in the logbook. 2.3 Forwards it the executive assistant for review. 2.4 Forward it to the Campus Director of action.		None	1 working day	Administrative Aide or Office Assistant, Campus Director

3. The client sends the document/s to the Office of the Campus Director through a courier.

3.1 Receiving officer receives the documents.

3.2 Record the document in the logbook.

3.3 Forwards it to the Campus Secretary for review.

3.4 Forward it to the Campus Director for action.

None

10 minutes

Administrative Aide or Office Assistant, Campus Director

TOTAL

None

1 working day and 20 minutes

end of transaction –

RELEASING OF DOCUMENTS

Office or Division:		Office of the Campus Director
Classification:		Simple
Type of Transaction:		G2C-Government to Citizens, G2G-Government to Government
Who may avail:		All interested stakeholders.
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Client Document			Office of the Campus Director CTU – Tuburan Campus Brgy. Nangka, Consolacion, Cebu Email address: cdconsolacion@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
In person 1. The client receives the document/s in person from the office of the Campus Director 2. The client signs the logbook / duplicate copy of the document to indicate receipt of the document. through email 1. The client receives the document(s) via email from the Office of the Campus Director and is requested to acknowledge receipt. through courier 1. The stakeholder acknowledges the delivery as proof of receipt.	In person 1.1 Hands over the logbook for document release. a. The releasing officer personally releases documents acted upon by the Campus Director. through email 1.1 The releasing officer sends the scanned documents acted upon by the Campus Director via email to the concerned stakeholder. through courier 1.1 Record the document in the logbook 1.2 Mail / pack the document/s with the return slip from the post office		None None None None	2 minutes 2 minutes 1 working day 30 minutes	Administrative Aide or Office Assistant Administrative Aide or Office Assistant Administrative Aide or Office Assistant Administrative Aide or Office Assistant
TOTAL			None	1 working day and 34 minutes

end of transaction –

Office of the Campus Administrative Officer

External Services

Office or Division	Campus Administrative Officer
Classification:	Simple
Types of Transaction:	G2C – Government-to-Citizen
Who may avail:	All interested individuals/parties
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None		Not Applicable
CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit complaint/witness affidavit/sworn statements and required supporting documents of complaint	Checks and receives completeness of documents	None	10 minutes	Joseph R. Pegaredo Administrative Officer V
2. Fill-up Investigation Data Form (IDF) copies and submit to the Campus Administrative Officer V	Receive IDF	None	5 minutes	Joseph R. Pegaredo Administrative Officer V
3. Receive the duly stamped/received copy of IDF and the complaints with attachments and the docket number for reference	Issue acknowledged copy	None	3 minutes	Joseph R. Pegaredo Administrative Officer V
TOTAL		None	18 minutes

Filling of Administrative Complaint for Preliminary Investigation

-end of transaction-

Office of the Campus Dean of Instruction

External Services

Receiving, Recommending/Approving, and Releasing of Documents

The Office of the Campus Dean of Instruction receives documents from external clients through different means, either by hand-carry, email, messenger, or courier. Likewise, clients are given clear and comprehensive information during the transaction about releasing the document/s or responding per transaction for proper guidance.

Office or Division		Office of the Campus Dean of Instruction
Classification		Simple to Highly Technical transaction/s as the requirement dictates
Type of Transaction		G2C-Government-to-Citizen/G2B-Government-to- Business/G2G-Government-to-Government
Who may avail?		All Affiliating clients of CTU Consolacion Campus
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Client Document/ localized form from the DOI office to be filled out by the client			Office of the Campus Dean of Instruction CTU Consolacion Campus
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Receiving of the Document/s
1. The client delivers the filled-out form in person to the ODOI	1.1. Receiving staff/Dean of Instruction receives the documents/ filled out form		None	5-10 minutes	Eulicarl Moralde Office Assistant Office Campus Dean of Instructions
	1.2. Forwards to the DOI if in case it is the staff who can receive the document		None	5-10 minutes	Eulicarl Moralde Office Assistant Office Campus Dean of Instructions
	1.3. DOI facilitates/ recommends and/or takes the action of the concern to be forwarded to the concerned office and/or Campus Director for apt and appropriate action.		None	5-10 minutes	Rogelio C. Sala, Jr. Campus Dean of Instructions Office of the Campus Dean of Instructions

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
2. The client logs the purpose of the transaction in the office in person	2.1. Receiving staff acknowledges receipt of the transaction.	None	5-10 minutes	Eulicarl Moralde Office Assistant Office Campus Dean of Instructions
	2.2. Records the document in the logbook.	None	5-10 minutes
	2.3. Forward the document to the DOI.	None	5-10 minutes
	2.4. The DOI office takes the action or facilitates the concern to the respective office and/or Campus Director’s office for their apt and appropriate action.	None	1 working day	Rogelio C. Sala, Jr. Campus Dean of Instructions Office of the Campus Dean of Instructions
3. The client may send the document through Gmail/email /messenger/ courier.	3.1. Receiving staff receives the documents	None	1-2 working day/s	Eulicarl Moralde Office Assistant Office Campus Dean of Instructions
	3.2. Records the document in the logbook.	None	1-2 working days
	3.3. Forwards it to the Dean of Instruction for perusal and action.	None	1-2 working days
	3.4. The DOI office forwards the concern to the concerned office and/or the Campus Director’s office or action.	None		Rogelio C. Sala, Jr. Campus Dean of Instructions Office of the Campus Dean of Instructions
	· Simple Transactions		1-2 working days
	· Complex Transactions		1-5 Working days
	· Highly Technical transactions		1-5 Working days
TOTAL		None	1-5 working days

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Releasing of the Document/s
4. The client receives the document/s or response in person from the office of the Dean of Instruction and/or concerned office as being facilitated by the DOI office. 4.1. Staff duplicates the document for filing purposes before the release of the document. 4.2. The client signs the logbook upon the release and receipt of the document for record purposes.	4.1. Records in the logbook the document before releasing. 4.2. Staff releases the documents in person/to the concerned client or the authorized person	None	5-10 minutes	Eulicarl Moralde Office Assistant Office Campus Dean of Instructions
5. For Gmail/email transactions, the client receives the document/s via email from the Office of the Dean of Instruction, and the client is asked to acknowledge receipt of the e-mailed document.	Staff releases documents as per instructions from the DOI.	None	1 working day	Eulicarl Moralde Office Assistant Office Campus Dean of Instructions
6. The client receives the document/s through courier (in case of no available internet connectivity/no email account) from the Office of the Dean of Instruction.	Staff records the document before sending it through courier.	Prevailing courier rate	Depends on the courier processing delivery	Eulicarl Moralde Office Assistant Office Campus Dean of Instructions
TOTAL			Depends on the courier processing delivery

College of Teacher Education

External Services

CTEOnlineAssistance for Student’s Concerns

The concerns and queries of the students under the College of Teacher Education are entertained and facilitated through FB, messenger, and GC.

Office or Division		College of Teacher Education
Classification		Highly Technical Transaction
Type of Transaction		G2C-Government-to-Citizens
Who may avail?		CTE students of CTU – Consolacion Campus
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Desktop computer, laptop, cell phone Logbook (for documentary purposes)			College of Teacher Education Office CTU Consolacion Campus CTE Virtual Office Details: Facebook/ Messenger
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. The student opens the Facebook Page or messenger and GC of the Department Chairperson / Dean	1.1 The Dean/ Chairperson will entertain the students’ concerns or queries. 1.2 The Dean/ Chairperson will take down the students’ names and their concerns.		None	Depends on the students’ concern/s	Rielouie T. Angtud Chair, BEEd Elenita A. Apas Chair, BSEd-English Himeji-Ken V. Dela Pena Chair, BSEd- Filipino Arvin B. Salera Chair, BSEd-Math
2. The student sends a direct message to the Dean/ Chairperson about their concerns.	2.1. The Dean/ Chairperson will take action after stating the students’ concerns.		None	Depends on the students’ concern/s
TOTAL			None	Depends on the student’s concern/s.

OnlineAdmissionRequirements for Entrance Examination

Office or Division		College of Teacher Education
Classification		Highly Technical Transaction
Type of Transaction		G2C-Government-to-Citizens
Who may avail?		Interested student applicants
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Desktop computer, laptop, cell phone Logbook (for documentary purposes)			College of Teacher Education Office CTU-Consolacion Campus CTE Virtual Office Details: Facebook/ Messenger / GC
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Announcement (Schedule and Requirements)	1.1. Chairperson/ Dean/ Concerned personnel will validate and approve the requirements for the application of the Entrance Examination		None	5 minutes per applicant	Rielouie T. Angtud Chair, BEEd Elenita A. Apas Chair, BSEd-English Himeji-Ken V. Dela Pena Chair, BSEd- Filipino Arvin B. Salera Chair, BSEd-Math
2. Preparation of Documents for Submission into the Portal (Prepare all documents needed for the submission process)	2.1. Check if the application in the Google form is properly accomplished		None	5 minutes per applicant
3. Proceed to the CTU Consolacion Admission Portal	3.1. Click the Admission Portal link: order.ctu.edu.ph/ admission		None	3 minutes per applicant
4. Fill up and upload the documents required	4.1. Check the uploaded documents required properly		None	5 minutes per applicant
5. Online Entrance Examination	5.1. The student applicant will answer the		None	30 – 45 minutes

CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	Examination given by the Department
6. Proceed for Interview per program	6.1. Student Applicants will check if their names are posted on the CTU CTE Consolacion Admission FB page		None	Schedule specified	Rielouie T. Angtud Chair, BEEd Elenita A. Apas Chair, BSEd-English Himeji-Ken V. Dela Pena Chair, BSEd- Filipino Arvin B. Salera Chair, BSEd-Math

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
7. Ranking per Program	7.1. If Student the applicant fails, he/she can apply to another Program (Back to Admission Process) 7.2. If Student applicant Passed, he/she will be given notification for Enrollment (Reply within 3 days to be verified in the list) 7.3. For waiting list (wait for a Student Applicant to disregard his/her slot for enrollment	None		Schedule specified	Rielouie T. Angtud Chair, BEEd Elenita A. Apas Chair, BSEd-English Himeji-Ken V. Dela Pena Chair, BSEd- Filipino Arvin B. Salera Chair, BSEd-Math
8. Prepare Requirements for enrollment	8.1. Check if the requirements for enrollment is properly accomplished	None		Schedule specified
9. Proceed to Enrollment	9.1. Checking of Accomplished requirements	None		Schedule specified
TOTAL		None		Depends on the student’s concern/s.

-end of transaction-

College of Computing, Business and Management

External Services

AssistancetoStudents’ Concerns

Office or Division		College of Computing, Business and Management
Classification		Simple
Type of Transaction		G2C-Government-to-Citizen
Who may avail?		All affiliating clients of CTU
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Desktop computer or laptop.			College of Technology Office
			CTU-Carmen Campus
Logbook (for documentary purposes)			COT Virtual Office Details:
			Facebook/ Messenger
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Face-to-Face Inform student to secure e-gate pass from the SAO Office Once secured a gate pass, the student will go directly to the COT Office	1.1. Assist student in filling out the logbook. 1.2. The Staff will take down the student’s concern and refer to the Dean of COT 1.3. An action will be taken by the staff or the Dean after stating the student’s concern.		None	Depends on the student’s concern Simple (3 days)/ Complex (7 days)/ Highly Technical (20 days)	Ms. Adelwisa N. Gallo Office Assistant
2. Online Thru FB Messenger The student will send a personal message to the Hospitality Management and Industrial Technology Facebook Page.	2.1. An office staff will entertain the student’s concern/messag es sent thru the Hospitality Management and Industrial Technology FB Page		None	Depends on the student’s concern Simple (3 days)/Complex (7 days)/Highly Technical (20 days)
TOTAL

ApplicationforDean’s List/ Latin Honors

Office or Division		College of Computing, Business and Management
Classification		Simple
Type of Transaction		G2C-Government-to-Citizen
Who may avail?		CTU Carmen aspiring students
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Latin Honors/Dean’s List Application Form 2. Grade sheet (for Dean’s List application); or, 3. Permanent Record (for Latin Honors application)			CCBM Office SIS Portal
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Secure Latin Honors/Dean’s List Application Form from the COT Office	1.1. COT Office provides application form		None	5 minutes	Ms. Sharyl J. Panoy BAPOS Chairperson Davy G. Bastasa BSHM Chairperson Staphen Dave Ponce BSBA Chairperson
2. Fill-out Application Form and download Grade sheet (for Dean’s List application); or, Permanent Record (for Latin Honors application) from the SIS Portal (portal.ctu.edu.ph)	2.1. The College Dean verifies and endorses the application documents to the Registrar’s office/ Scholastic Awards Committee for evaluation.		None	25 minutes
	2.2. The Scholastic Awards Committee evaluates and computes weighted average (for Dean’s List applicant) or GWA (for Latin Honors applicant).		None	2 days	Ms. Sharyl J. Panoy BAPOS Chairperson Davy G. Bastasa BSHM Chairperson Staphen Dave Ponce BSBA Chairperson

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	2.3. The Committee of Scholastics Award approves or denies the application.	None	10 minutes	Ms. Sharyl J. Panoy BAPOS Chairperson Davy G. Bastasa BSHM Chairperson Staphen Dave Ponce BSBA Chairperson
3. If application is denied, the student may file a request for revalidation through his/her class adviser or department chairperson	3.1. The class adviser or department chairperson assesses the request. If the request is reasonable, this is endorsed again to the Committee of Scholastics Award for re- computation.	None	1 day	Ms. Sharyl J. Panoy BAPOS Chairperson Davy G. Bastasa BSHM Chairperson Staphen Dave Ponce BSBA Chairperson



TOTAL		None	3 days and 40 minutes

EvaluationforIrregular, Returnee, and Shiftee Student

Office or Division		College of Computing, Business and Management
Classification		Simple
Type of Transaction		G2C-Government-to-Citizen
Who may avail?		Irregular, Returnee, and Shiftee Students
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Evaluation Copy of the TOR 2. RO Form 14			1. From the previous school attended 2. CTU Registrar’s Office
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill out the RO FORM 14 (Accreditation of Subject of Transferees and Shiftees) based on the identified subjects taken from the previous school or degree program to be credited to CTU curriculum	1.1. Signed by the evaluator and approved by the Dean of the College		None	Minimum of 20 minutes, depending on the number of subjects taken from the previous degree program	Ms. May Ann P. Dimol
TOTAL			None	Depending on the number of subjects taken

-end of transaction-

Receiving and Releasing of Documents

Office or Division			College of Computing, Business and Management
Classification			Simple
Type of Transaction			G2C-Government-to-Citizen
Who may avail?			All affiliating clients of CTU
CHECKLIST OF REQUIREMENTS				WHERE TO SECURE
Clientele’s Document Logbook for Received Copy				College of Computing, Business and Management CTU – Consolacion Campus Gov. F. B. Harrison Ave., Nangka, Consolacion, 6001, Cebu, Philippines
CLIENT STEPS		AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
11. Receiving of Documents
1. The client personally forwards the document/s to the College of Technology (COT) office.		1.1. An office staff receives the document/s; 1.2. Records the document in the office’ logbook; c. Forwards it to the concerned personnel for review and action. (e.g. College Dean, Chairperson, Faculty). Processing: • Complex Transactions • Highly Technical		None	10 minutes 7 working days 20 working days
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME		PERSON RESPONSIBLE
12. Releasing of Documents
1. The client receives the document and sign with his/ her name as the receiver on the logbook or on the duplicated document.	1.1. Hands the logbook to the receiver of the document for release. 1.2. The staff releases the documents acted upon by the concerned personnel.			None	10 minutes
TOTAL				None	Dependent on the classification of the transaction

Student Affairs Office

External Services

Student Services of the Student Affairs and Services Office

Office or Division		Student Affairs and Services Office
Classification:		Simple
Types of Transaction:		G2C – Government-to-Citizen
Who may avail:		D. ISSUANCE OF STATEMENT OF LOSS OF THE OFFICIAL UNIVERSITY IDENTIFICATION CARD 2. Bonafide Students of CTU – Consolacion Campus E. ISSUANCE OF RENEWAL FORM FOR SCHOOL IDENTIFICATION CARD 2. Student of CTU – Consolacion Campus F. Filling of Complaint Against Student(s)/Teacher/University Personnel Bonafide Statement
CHECKLIST OF REQUIREMENTS				WHERE TO SECURE
A. ISSUANCE OF STATEMENT OF LOSS OF THE OFFICIAL UNIVERSITY IDENTIFICATION CARD 1. School ID was lost after 24 hours or more. B. ISSUANCE OF RENEWAL FORM FOR SCHOOL IDENTIFICATION CARD 1. OLD Identification Card C. Filling of Complaint Against Student(s)/Teacher/University Personnel 1. Accomplished written complaint form.				STUDENT AFFAIRS AND SERVICES OFFICE
CLIENTS STEPS		AGENCY ACTION		FEES TO BE PAID		PROCESSING TIME		PERSON RESPONSIBLE
13. Issuance of Affidavit of Loss of the Official University Identification Card
1. Request for Statement of Loss		Interview student/client for the necessity of the request. Note: Requesting of Statement of Loss will only be accommodated if the school ID was lost after 24-hours or more.		None		10 minutes per applicant		Ms. Adelwisa N. Gallo SAS Staff
2. Fill up the statement of Loss Form		Check and verify the information filled in the form. Advise client/student to pay to the cashier		None		6 minutes per applicant		Ms. Adelwisa N. Gallo SAS Staff
3. Pay to Cashier’s Office		Issue official Receipt		Php 125.00		6 minutes per applicant		Ms. Nae P. Enguito Cashier
4. Proceed to SAS Office to sign the logbook		Require student to sign in the logbook		None		5 minutes per applicant		Ms. Adelwisa N. Gallo SAS Staff
TOTAL				Php 125.00		33 minutes
14. Issuance of Renewal Form for School Identification Card
1. Request for Renewal of School ID	Requesting of School ID will only be accommodated if the old school ID will be surrendered.		None		10 minutes per applicant		Ms. Adelwisa N. Gallo SAS Staff
2. Client/student fill up the Renewal of Form	Check and verify the filled form and advise the client pay Renewal Fee		None		6 minutes per applicant
3. Pay to Cashier’s Office	Issue official Receipt		Php 100.00		5 minutes per applicant		Ms. Nae P. Enguito Cashier
4. Proceed to SAS Office to sign the logbook	Require student to sign in the logbook		None		5 minutes per applicant		Ms. Adelwisa N. Gallo SAS Staff
5. Receive the renewed school ID	Encode personal information for ID Card Take a picture and print ID Card *Release the New ID		None		7 minutes per applicant		Ms. Adelwisa N. Gallo SAS Staff
TOTAL			Php 100.00		33 minutes
15. Filing of Complaint against Student(s)
1. Verbally/Online report complaint to the Office of Student Affairs and Services Office	Discusses complaint with the complainant and gives complaint form to the complainant to document the complaint		None		30 minutes per complainant		Dr. Danilo Y. Patalinghug SAS Dean Ms. Vanessa T. Malonjao Guidance Counselor Ms. Adelwisa N. Gallo SAS Staff
2. Accomplish and submit the complaint form to the Office of Student Affairs	Received the accomplished complaint form from the complainant		None		30 minutes per complainant		Dr. Danilo Y. Patalinghug SAS Dean
3. Wait for the notification of the fact-finding dialogue from the Student Affairs Office	Evaluate the written complaint form from the complainant		None		1-2 working days		Dr. Danilo Y. Patalinghug SAS Dean
4. Follow-up for the possible venue, date and time of fact- finding dialogue	Inform the complainant the venue, date and time of fact-finding Dialogue		None		1-2 working days		Dr. Danilo Y. Patalinghug SAS Dean
5. Attend the fact- finding dialogue	Conduct dialogue and provide for a possible resolution to resolve the complaint		None		2-3 working days		Dr. Danilo Y. Patalinghug SAS Dean
TOTAL			None		5-7 working days and 1 hour

-end of transaction-

Scholarship Office

External Services

Student Services of the Scholarship Office

Office or Division	Scholarship Office
Classification:	Simple
Types of Transaction:	G2C – Government-to-Citizen
Who may avail:	A. Renewal and Evaluation of Scholarship Grant 1. All on-going scholars B. Processing and Filling of Application for the Scholarship or Financial Assistance 1. All students that fit to the set qualifications C. Issuance of Certification/Endorsement 1. All scholars and Scholar graduates
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
A. Renewal and Evaluation of Scholarship Grant 1. Certificate of Employment (for BOT 530, BOT 294, and BOR 28 scholars only) – once a year 2. Other documents as specified by the linkages or benefactor B. Processing and Filling of Application for the Scholarship or Financial Assistance 1. Application Form, Income Tax Return or Certificate of Indigency or Low Income form the Barangay or its equivalent (as needed) 2. Other documents as set by the sponsors or scholarship agencies 3. Other documents as specified by the linkages or benefactor C. Inssuance of Certification/Endorsement 1. None		SCHOLARSHIP SERVICES
CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
16. Renewal And Evaluation of Scholarship Grant
1. Submit documentary requirements via email: scholarship.consolacion@ctu.edu.ph	Check the documents if complete	None	5 minutes per grantee	Joseph R. Pegaredo Scholarship Coordinator
2. Present the documentary requirements	Compute for the Grade Point Average of the Previous Semester and check if qualified for the renewal of scholarship	None	5 minutes per grantee	Joseph R. Pegaredo Scholarship Coordinator
3. Fill in the necessary information via google form (for those who are qualifies for the renewal)	3.1. Verify the completeness of the information 3.2. Submit the master list of scholars to MIS office for posting their discounts for tuition and other school fees	None	5 minutes per grantee	Joseph R. Pegaredo Scholarship Coordinator
4. Fill in the necessary information in the Registration Log Sheet	4.1. Proceed on the next stage of enrolment	None	5 minutes per grantee	May Ann P. Dimol Registrar
	4.2. Encode the master list of qualified scholars	None	One month after the start of class	Joseph R. Pegaredo Scholarship Coordinator
	4.3. Submit to EDPO for posting			Joseph R. Pegaredo Scholarship Coordinator
TOTAL		None	1 month, 20 mins per grantee

CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
17. Processing and Filling of Application for the Scholarship or Financial Assistance
1. Inquire about the scholarship slot	1.1 Post available scholarship or gran via FB Page: ICPA CTU Consolacion Campus	None	5 minutes per grantee	Joseph R. Pegaredo Scholarship Coordinator
	1.2 Check if submitted documents are complete	None	3 minutes per grantee	Joseph R. Pegaredo Scholarship Coordinator
	1.3 Verify if all necessary information is filled in	None	3 minutes per grantee	Joseph R. Pegaredo Scholarship Coordinator
	1.4 Let the applicants with complete documents log in the Record Book	None	2 minutes per grantee	Jennifer P. Arcenal Office Assistant
	1.5 Identify the qualified applicants through paper screening.	None	Maximum of 15 working days after the deadline	Joseph R. Pegaredo Scholarship Coordinator
TOTAL		None	15 working days, 18-23 minutes per grantee

CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
18. Issuance of Certification/Endorsement
1. Request for Certification/Endorsement FB Page: *Ctu Consolacion Sao*	1.1 Let the requesting person sign in the Record Book	No Fees	1 minute per grantee	Jennifer P. Arcenal Office Assistant
	1.2 Verify his/her scholarship grant and the duration of his/her scholarship	No Fees	5 minute per grantee	Joseph R. Pegaredo Scholarship Coordinator
	1.3 Advise the scholar graduate to pay the certification at the cashier (not applicable to students)	Certification 40.00 Documentary stamp 30.00	3 minute per grantee	Liezyl G. Yang Cashier Office
	1.4. Issue the Certification/Endorsement	None	3 minutes per grantee	Joseph R. Pegaredo Scholarship Coordinator
	1.5. Issue the Certification/Endorsement	None	6 minute per grantee	Joseph R. Pegaredo Scholarship Coordinator
TOTAL		Php 70.00	18 minutes

-end of transaction-

Placement Office

External Services

Issuance of Endorsement for Internship Placement

Office or Division		Internship & Placement Office
Classification		Simple
Type of Transaction		G2C – Government to Citizen
Who may avail?		Students
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
A. Certificate of Registration B. Internship Requirements			Internship & Placement Office CTU – Consolacion Campus
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present the Certificate of Registration (COR) and Internship Requirements for checking	1.1 Verify the COR of the student to ensure that he/she is enrolled in the Internship Program and check the internship Requirements.		None	15 minutes	Prof. Luz P. Roldan COEd Internship Coordinator/ Adviser Prof. Arvin B. Salera COEd Internship Coordinator/ Adviser Prof. Himeji-ken Dela Peña COEd Internship Coordinator/ Adviser Prof. Joemar T. Miñoza COEd Internship Coordinator/ Adviser Stephen Dave Ponce BSBA Coordinator/ Adviser Davy Bastasa BSHM Coordinator/ Adviser Sharyl Panoy BAPoS Coordinator/ Adviser Krystel Jane Ajias BSIT Coordinator/ Adviser Mrs. May V. Ancajas Placement Chairperson-Designate Office of the Internship and Placement

2. Provide the name

of the company for

the internship

training.

2.1 Prepare the

endorsement

letter

2.2 have the

endorsement

signed by their

respective

internship

coordinators or .

the internship

chairman

None

8 hours

Mrs. May V. Ancajas

Placement Chairperson-Designate

Office of the Internship and Placement

3. Receive the copy

of endorsement

letter

3.1 Release the endorsement letter

None

3 minutes

Mrs. May V. Ancajas

Placement Chairperson-Designate

Office of the Internship and Placement

TOTAL

None

8 hours and 18 minutes

-end of transaction-

Job Hiring Information for the Students

Office or Division		Internship & Placement Office
Classification		Simple
Type of Transaction		G2C – Government to Citizen
Who may avail?		Students
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
			Internship & Placement Office CTU-Consolacion Campus

CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Sign the log sheet for the service availment.	1.1 Accommodate the student in his/her queries regarding job hiring information.		None	30 minutes per applicant	Mrs. May V. Ancajas Placement Chairperson-Designate Office of the Internship and Placement
2. Prepare the requirement needed for the application.	2.1 Share the placement FB account to the student to see the job hiring postings. 2.2 Explore alternative websites where students can search for employment opportunities. 2.3 Check his/her application requirements.		None	20 minutes	Mrs. May V. Ancajas Placement Chairperson-Designate Office of the Internship and Placement
TOTAL			None	50 minutes

-end of transaction-

Industry Partnership for Internship Training

Office or Division		Internship & Placement Office
Classification		Highly Technical
Type of Transaction		G2B – Government – to – Business
Who may avail?		Business who are licensed to operate
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
A. Letter of Intent *Address letter to the Campus Director* B. Company Profile, C. Business Permit D. Internship Training Plan			Citizen/ Client

CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit Letter of Intent, Company Background/Profile, Training Plan and Skills Requirement to the Placement	1.1 Forward the letter of intent, company profile, business permit, and Training Plan to the office of Campus Director and stamp “receive” of the documents. 1.1 Give copies of the documents to the Internship Chairman and Internship Coordinators 1.2 Schedule an Ocular Visit to Industry		None	3 minutes 20 minutes Upon the availability of the Industry Partner	Mrs. May V. Ancajas Placement Chairperson-Designate Office of the Internship and Placement
TOTAL			None	23 minutes

-end of transaction-

Guidance Office

External Services

Office or Division	Guidance Office
Classification	Simple
Type of Transaction	G2C-Government-to-Citizen
Who may avail?	A. COUNSELING SERVICE: WALK-IN AND REFERRAL COUNSELING B. FOLLOW-UP SERVICES C. APPRAISAL SERVICES Bonafide Students D. EVALUATION SERVICES
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Upon Student’s request A. COUNSELING SERVICES Filled referral form B. FOLLOW –UP SERVICES Filled referral form C. APPRAISAL SERVICES: Registration Sheet D. EVALUATION SERVICES Evaluation Survey Forms		GUIDANCE OFFICE

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
22. Counseling Services: Walk-In and Referral Counseling
A. Walk-In
1. Fill-out in the Counseling Logbook	Entertain walk-in clients	None	5 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor Amparo Aying Guidance Saff

2. Undergo Initial Interview	If based on the initial interview, the client’s issue or concern is critical, he/she will be accommodated as soon as possible	None	5 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
3. Refers to the available counselor	Conducts the counseling session; In case no counselor is available, the walk-in client and counselor will set an appointment convenient to both.	None	5 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
4. Counseling Session	Prepares a Counseling Record of the counseling session immediately after it ends.	None	45 minutes – 1 hour	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
5. Evaluates counseling session.	Counseling Evaluation Form will be provided to the Counselee at the end of the counseling session.	None	5 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
TO	TAL	None	1 hour and 20 minutes
B. Referral
1. Fill-out the Referral Form	The referring teacher will fill-out the Referral Form to be returned to the counselor.	None	5 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor

2. Appointment for a Counseling Session.	The teacher and counselor will schedule the date for the counseling session. The teacher will inform the student of the date set for counseling.	None	5 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
3. Fill-out the Counseling Logbook Log	The counselor will request counselee to fill-out the logbook.	None	5 minutes	Mrs. Mildred A. Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
4. Counseling Session.	Facilitates Counseling session	None	45 minutes – 1 hour	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
5. Evaluates Counseling Session	Counseling Evaluation Form will be provided to the Counselee at the end of the counseling session.	None	5 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
6. Fill-out the Feedback Form	The counselor will request the referring teacher to fill-out the Feedback Form.	None	5 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
TOTAL		None	1 hour and 25 minutes

23. Appraisal Services
A. Intellectual Intelligence
1. Reads the announcement a. Date b. Time c. Venue	Posts either or all thru: 1.1 bulletin boards 1.2 multi-media 1.3CTU-ConsolacionGuidance Office Facebook Page	None	5 minutes	Amparo Aying Guidance Staff
2. Registers in the Registration Sheet	Facilitates the registration form	None	5 minutes	Amparo Aying Guidance Staff
3. Takes Standardized Examination	Facilitates Standardized Examination to those who availed of the service.	None	1 hour	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
4. Evaluates the Activity	Facilitates the Appraisal Evaluation after Administering the standardized test.	None	5 minutes
TOTAL		None	1 hour and 15 minutes

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
24. Evaluation Service
A. Customer Satisfaction Survey
1. Fill-out the Survey	Posts the link of the google form	None	10 minutes	Amparo Aying Guidance Staff
2. Submits the Survey	Consolidates the submitted responses	None	5 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
TOTAL		None	15 minutes

Health Services

External Services

25. Consultation and Treatment
Office or Division	Clinic Office
Classification:	Simple
Types of Transaction:	G2C – Government-to-Citizen
Who may avail:	All Students, All Students, School Personnel and visitor who needs/wants consultation treatment
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
		Clinic
CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit self for check-up/treatment/medical advice	1.1. Accommodate the patient	None	1 minute	Hephzibah T. Arriesga,RN (Campus Nurse)
	1.2. Ask for patient’s name, chief complains or reason for visiting the clinic	None	5 minutes	Hephzibah T. Arriesga,RN (Campus Nurse) Ranel A. Mancao (Clinic Staff)
2.Log Name and Personal Data	2.1. Instruct patient to log name and personal data	None	1 minute	Ranel A. Mancao (Clinic Staff)
	2.2. Prepare the patients treatment record, review previous health record, health History	None	5 minutes	Hephzibah T. Arriesga,RN (Campus Nurse)
	2.3. Obtain the vital signs	None	5 minutes	Hephzibah T. Arriesga,RN (Campus Nurse) Ranel A. Mancao (Clinic Staff)
	2.4. Conduct assessment provide treatment medications and health teachings	None	8 minutes	Hephzibah T. Arriesga,RN (Campus Nurse)
	2.5. Instruct patients for follow-up if deemed necessary	None	2 minutes	Hephzibah T. Arriesga,RN (Campus Nurse)
	2.6. Ask patients to fill up the satisfaction form	None	1 minute	Ranel A. Mancao (Clinic Staff)
TOTAL		None	28 minutes

-end of transaction-

Emergency Care

Office or Division	Clinic Office
Classification:	Simple
Types of Transaction:	G2C – Government-to-Citizen
Who may avail:	All Students, School Personnel and visitor who needs/wants consultation treatment
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
		Clinic
CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Patients brought to the clinic	1.1 Assess the the patient. * Level of consciousness. * Circulation airway and breathing. * Injuries and bleeding. * Administer First Aid	None	1 minute	Hephzibah T. Arriesga,RN (Campus Nurse) Ranel A. Mancao (Clinic Staff)
2.Log Name and Personal Data	2.1. Transport patient to the most appropriate health facility.	None	30 minutes	Hephzibah T. Arriesga,RN (Campus Nurse)
	2.2. Accompany the patient if deemed necessary.	None	3 minutes	Hephzibah T. Arriesga,RN (Campus Nurse) Ranel A. Mancao (Clinic Staff)
	2.3. Inform/notify patient parents or its either guardian	None	1 minute	Hephzibah T. Arriesga, RN (Nurse) Ranel A. Mancao (Clinic Staff)
	2.4. Documents the incident	None	3 minutes	Hephzibah T. Arriesga,RN (Campus Nurse)
	2.5. Follow-up the patient	None	5 minutes	Hephzibah T. Arriesga,RN (Campus Nurse)
	TOTAL	None	43 minutes

Referral

Office or Division	Clinic Office
Classification:	Simple
Types of Transaction:	G2C – Government-to-Citizen
Who may avail:	All Students, School Personnel and visitor who needs/wants consultation treatment
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
		Clinic
CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Visit the Clinic and Submit self for consultation, if symptoms still persist after given the treatment or serious illness/Disease shall need to laboratory	1.1. Accommodate the patient. Let the patient fill-out personal details	None	5 minutes	Hephzibah T. Arriesga,RN (Campus Nurse) Ranel A. Mancao (Clinic Staff)
2. if symptoms still persist after given the treatment or serious illness/Disease shall need to laboratory	2.2. Evaluate if patient needs further observation or immediate referral	None	10 minutes	Hephzibah T. Arriesga,RN (Campus Nurse)
	2.3. Give Referral form of the patients who need laboratory and doctor’s medical management	None	1 minutes	Hephzibah T. Arriesga,RN (Campus Nurse)
	Instruct patient about the referral form	None	1 minute	Hephzibah T. Arriesga,RN (Campus Nurse) Ranel A. Mancao (Clinic Staff)
3. Log Name and Personal Data on the Referral Logbook and the Student’s logbook	3.1. Assist the patient for the details and let the patient sign it	None	1 minute	Hephzibah T. Arriesga,RN (Campus Nurse) Ranel A. Mancao (Clinic Staff)
	TOTAL	None	18 minutes

Enrollment

Office or Division	Clinic Office
Classification:	Simple
Types of Transaction:	G2C – Government-to-Citizen
Who may avail:	All Students, School Personnel and visitor who needs/wants consultation treatment
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
		Clinic
CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.All enrollment qualifiers are required to submit the medical requirements since this is part of our enrollment process and stipulated in the Student Manual. Moreover, medical requirements are not part of the free higher education, thus, the expenses are shouldered the qualified applicants		None	5 minutes	Hephzibah T. Arriesga,RN (Campus Nurse) Ranel A. Mancao (Clinic Staff
2.Medical Requirements. ●Chest X-ray ●Complete Blood ●Count (cbc) ●Drug Test ●Medical Certificate	2.1 Check the Medical Certificate if they fit to school or need to follow up check-up after 2-3 months medication about health Problem	None	5 minutes	Hephzibah T. Arriesga,RN (Campus Nurse) Ranel A. Mancao (Clinic Staff
3.Medical requirements have Validity of 6 months, so, if you had secured the same medical requirements previously and they had not expired, then you can submit those documents during enrollment	3.1 Ask for students for their Course	None	3 minutes	Hephzibah T. Arriesga,RN (Campus Nurse) Ranel A. Mancao (Clinic Staff
4. Prepare your all-Medical Requirements	4.1. Check all the Medical Requirements	None	2 minutes	Hephzibah T. Arriesga,RN (Campus Nurse) Ranel A. Mancao (Clinic Staff
	TOTAL	None	12 minutes

College Library

External Services

Issuance of Library ID Card

The library card, or more properly the borrower’s identification card, is the ticket to a library’s resources, as it is used to identify the bearer as a registered borrower and provides information, typically in the form of the bar code, for the loan record in the charging or circulation process.

Office or Division		Library Department
Classification		Simple
Type of Transaction		G2C – Government to Citizen
Who may avail?		All Bonafide Students of CTU (except Main Campus)
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Clientele’s Documents · Information Sheet			Library CTU-Consolacion Campus Postal Address: Gov. F. B. Harrison Ave., Nangka, Consolacion, Cebu, Philippines Email address: consolacioncclibrary@gmail.com

CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Secure Information Sheet 2. Submit Duly Accomplished Information Sheet Form 3. Present COR to Claim ID 4. Replacement of Lost Library Identification Card	1. Give/Issue an Information Sheet 1. Check the Accomplished Form as to Accuracy 1.Posting of Notice to Claim Library ID 2.Release Library ID Card (5-10 working days) Advice Client to Go Back to Step 1 After Presenting a Notarized Affidavit of Loss		None None None None	1 minute 2 minutes 1 minute 2 minutes	Mrs. May V. Ancajas Campus Librarian Designate Library Department
TOTAL			None	6 minutes

-end od transaction-

Issuance of Student’s Referral Letter

The issuance of a student referral letter is a service provided by educational institutions to students who require a formal document verifying their reference needs.

Office or Division		Library Department
Classification		Simple
Type of Transaction		G2C – Government to Citizen
Who may avail?		All Bonafide Students of CTU who want to avail the service from other libraries
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Clientele’s Documents · Student’s Referral Letter to the other Libraries (Lib. Form 4)			Library CTU-Consolacion Campus Postal Address: Gov. F. B. Harrison Ave., Nangka, Consolacion, Cebu, Philippines Email address: consolacioncclibrary@gmail.com

CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Ask the Librarian for a Referral Letter to avail the library service from other libraries.	1.1 Interview the students about what references he/she will need from other libraries 1.2 Prepare a referral letter		None None	5 minutes per applicant 1 minute	Mrs. May V. Ancajas Campus Librarian Designate Library Department
TOTAL			None	6 minutes

-end od transaction-

Reference Service

A reference service is a professional offering typically provided by libraries, educational institutions, or specialized reference agencies. It involves assisting individuals in locating and accessing information resources to meet their specific needs. The primary goal of a reference service is to help users find relevant and reliable information to support their research. Learning, or problem-solving objectives.

Office or Division		Library Department
Classification		Simple
Type of Transaction		G2C – Government to Citizen
Who may avail?		All Bonafide Students, Faculty, and Staff of CTU
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Clientele’s Documents · Reference Query Form (Lib. Form 3)			Library CTU-Consolacion Campus Postal Address: Gov. F. B. Harrison Ave., Nangka, Consolacion, Cebu, Philippines Email address: consolacioncclibrary@gmail.com

CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Got to the library and ask for reference assistance Log in to the CTU-LRC website or any campus library site. 2. Fill up the form and submit the complete form Fill up the Google Form for your request.	1.3 Issue reference query form and interview library clients/users. Analyze client needs based on filled forms. 2.1 Validate reference query (this includes the availability of the resources)		None None	5 minutes per applicant 5 minutes per applicant	Mrs. May V. Ancajas Campus Librarian Designate Library Department Mr. Nestor A. Auman Office Assistant Library Department
TOTAL			None	10 minutes

-end od transaction-

Circulation Service

Office or Division		Library Department
Classification		Simple
Type of Transaction		G2C – Government to Citizen
Who may avail?		All Bonafide Students, Faculty, and Staff of CTU
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE


CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. The client signs the borrower’s card **Clients fill up the Library G-Form. 2. The client returns the borrowed library materials	1.1 Write the date as to when to return the book on the date due slip Search or locate the book the user wants to be scanned. Email the scanned copy of the book to the user/requestor. 1.2 Scan the barcode of the book 2.1 Search the client’s library ID Card and the book card from the file and return the ID 2.2 print Transaction Receipt.		None None	5 minutes per applicant (depends on the connectivity status) 1 minute (depends on the connectivity status)	Mrs. May V. Ancajas Campus Librarian Designate Library Department Mr. Nestor A. Auman Office Assistant Library Department
TOTAL			None	6 minutes

-end od transaction-

Registrar’s Office

External Services

Online Request and Document Issuance Reporting System

Office or Division

Registrar’s Office

Classification

Certification and Certified Copy — Simple (3 Working Days)

CAV, Diploma/Certificate, Transcript of Records — Complex (7 Working Days)

Type of Transaction

G2C — Government to Citizens

Who may avail?

All students and graduates of CTU – Consolacion

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

For CAV only: Certified copy of TOR and Diploma/Certificate or Certified copy of TOR and Certification of earned units

For Certification, TOR and Diploma: Clearance if first request

For Certified Copy: Original and photocopy of the documents

For TOR of First Time Job Seekers with Local

Employment Purpose: Proof of

Eligibility/Certification as First Time Job Seeker

(as Per RA 11261 — First Time Jobseekers

Assistance Act)

2X2 picture with white background or in academic gown

Registrar’s Office

Barangay Hall

Photography Studio

CLIENT STEPS

AGENCY ACTIONS

FEES TO

BE PAID

PROCESSING TIME

PERSON

RESPONSIBLE

RECEIVING OF DOCUMENT/S

1. Logs-in @ order.ctu.edu.ph/re gistrar

Logs-in @ order.ctu.edu.ph/registrar

2-mins

May Ann P. Dimol

(Registrar Designate)

2. Fills-out completely

the request form

Monitors pending request

Ongoing

May Ann P. Dimol

(Registrar Designate)

3. Records the tracking number for followup

3.1 Process ** or declines the request

* *Assesses the corresponding fees and inform the client to present additional requirement/s upon claiming the document requested

Please refer to the table below

10-60 mins

May Ann P. Dimol

(Registrar Designate)

3.2 Prints the requested document

5 mins

May Ann P. Dimol

(Registrar Designate)

Jemcel G. Fuentes

Office Assistant

3.3 Approves and signs the document

5 mins

May Ann P. Dimol

(Registrar Designate)

3.4 Notifies the client through email that document is ready for releasing

1 min

May Ann P. Dimol

(Registrar Designate)

4. Pays the appropriate fee to the cashier

Accepts payment for document/s requested and issues official receipt

Ms. Liezyl Yang (Office

Staff — Cashier’s

Office)

5. Submits the official receipt and other requirements as earlier advised to the counter clerk and waits for name to be called

Encodes the O.R. Number and other information in the releasing module and releases the document

30 mins

Ms. Liezyl Yang (Office

Staff — Cashier’s Office)

Jemcel G. Fuentes

Office Assistant

May Ann P. Dimol

(Registrar Desi nate)

6. Receives the document and checks all the information before leaving the premises

TOTAL

3 — 7 Working

Days

Processing of Documents and Lead Times

CAV	7 working days	1. Certified copy of TOR and Diploma/Certificate or 2. Certified copy of TOR and Certification of earned units	40.00 and Doc. stamp 30.00
Certification	3 working days	Clearance if first request	40.00 and Doc. stamp 30.00
Certified Copy	3 working days	Original and photocopy of the documents	40.00/document
Diploma/ Certificate	7 working days	Clearance if first request	Undergraduate programs: 200(+50 for succeeding issuance) Graduate programs= 300(+50 for succeeding issuance) Doc. Stamp 30.00
Diploma/ Certificate	7 working days	Clearance if first request		Transcript of Records	7 working days	Clearance if first request and if for transfer purposes 2. 2X2 picture with white background or in academic g	50.00/page-local purposes 75.00/page-international purposes Doc. Stamp 30.00

-end of transaction-

Management Information System (MIS)

External Services

Issuance of ID Number to ALL New, Transferees, Returnee

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Registration Form

Logbook (for documentary purposes)

MIS Office

CTU – Consolacion Campus

MIS Office

CTU – Consolacion Campus

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON

RESPONSIBLE

1. Get Registration Form

2. Fill-up Registration Form

3. Submit Filled-up Form to MIS office

1.1 Enrollment Committee

3.1. Encode the information provided and assign ID

3.2. Return the Registration Form with ID Number

None

10 minutes

15 minutes

5 minutes

Krystel Jane L. Ajias

MIS Coordinator

Glenn A. Arnado

MIS Staff

Jonathan R. Depaling

MIS Staff

TOTAL

None

30 minutes

Office or Division	Management Information System Office
Classification	Simple
Type of Transaction	G2C – Government to Citizens
Who may avail?	All New, Transferees, Returnees, Undergrad

-end of transaction-

Adding, Changing, Withdrawal and Dropping Form

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Adding, Changing, Withdrawal and Dropping Form		Registrar’s Office MIS Office CTU – Consolacion Campus
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE

1. Get adding, changing, withdrawal and dropping form from the registrar’s office	Registrar’s Staff	None	1 minute	Registrar’s Staff Registrar’s Office
2. Fill-up with the subject the student wants to drop, change, or add.	Student	None	5 minutes	Student
3. Signature from the College Dean	College Dean	None	3 minutes	College Dean
4. Submit to MIS Office for Encoding	Change, Dropping or Adding subject as Written in the Form	None	5 minutes	Krystel Jane L. Ajias MIS Coordinator Glenn A. Arnado MIS Staff Jonathan R. Depaling MIS Staff
5. Submit to Registrar’s Office	Verified and Approved	None	1 minute	Registrar’s Staff Registrar’s Office
TOTAL		None	15 minutes

Office or Division	Management Information System Office
Classification	Simple
Type of Transaction	G2C – Government to Citizens
Who may avail?	All New, Transferees, Returnees, Undergrad

-end of transaction-

Printing ID of Students and Employees

Office or Division	Management Information System Office
Classification	Simple
Type of Transaction	G2C – Government to Citizens
Who may avail?	All New, Transferees, Returnees, Undergrad

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
COT / Official Receipt		MIS Office CTU – Consolacion Campus
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE

1. Present the COR or Official Receipt	Encode Data and Perform ID Capture and Signature	None	10 minutes	Krystel Jane L. Ajias MIS Coordinator Glenn A. Arnado MIS Staff Jonathan R. Depaling MIS Staff
2. Present the Official Receipt	Encode data and Perform ID Capture and Signature	None	10 minutes
TOTAL		None	20 minutes

-end of transaction-

Cashier’s Office

External Services

ReceivingofPayments

Office or Division:	CASHIER’S OFFICE
Classification:	PAYMENTS AND PROCESSING FEES
Type of Transaction:	Receiving payments and Payment of bills to creditors
Who may avail:	All students, graduates, parents, and other stakeholders Schedule of availability of Service: Monday to Friday (8:00 a.m. to 5:00 p.m. (No Noon Break)
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Receiving Payments For Enrollees (assessment/enrollment form all year levels) For Alumni/Former Students (request form/assessment slip/payment order form) For payor of miscellaneous transactions (request form/assessment slip/payment order) Payment of Bills to Creditors Present Authorization with I.D.		Assessment from Electronic Data Processing/MIS Office/ Student Affairs Office/Registrar/Administration Official Receipts/OR from Cashier’s Office
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
For enrollees (All Year Levels)
1. Secure priority number	Give priority no.	None	1 min.	Liezyl G. Yang Cashier Staff
2. Submission of enrollment form (assessment)	Verify the completeness and validity. Check the total no. of units enrolled.	None	2 min.	Nae P. Enguito Cashier Liezyl G. Yang Cashier Staff

3. Pays tuition and other fiduciary accounts (for non-scholar)	Receives payment & issues O.R.	Required minimum payment.	1-2 min.	Nae P. Enguito Cashier Liezyl G. Yang Cashier Staff
TOTAL		None	5 min
For Alumni/Former Students
1. Present request form/Assessment slip/Payment Order Form	Verify the completeness and validity	None	2 min.	Nae P. Enguito Cashier Liezyl G. Yang Cashier Staff
2. Payment of Fee/s	Count and check money received and issue O.R.	Required Fee	3 min.	Nae P. Enguito Cashier Liezyl G. Yang Cashier Staff
TOTAL		None	5 min
For payor of miscellaneous transactions
1. Present request form/ Assessment slip/Payment Order Form	Verification process		2 min.	Nae P. Enguito Cashier Liezyl G. Yang Cashier Staff
2. Payment of Fee/s	Count and Check money received and issue O.R.		2 min.	Nae P. Enguito Cashier Liezyl G. Yang Cashier Staff
TOTAL		None	4 min

PaymentofBill to Creditors

1. Present Authorization with I.D.

Verification and validity of documents

2 min.

Nae P. Enguito

Cashier

Liezyl G. Yang

Cashier Staff

2. Affixes signature in the logbook and signs in the receipt portion of the Disbursement Voucher (DV) and issue Official Receipt for payment/check received

Payment, Check if DV is duly signed and Official Receipt issued

As per bill

2 min.

Nae P. Enguito

Cashier

Liezyl G. Yang

Cashier Staff

TOTAL

None

4 min

-end of transaction-

Human Resource Management Office

External Services

Releasing of Certification of Employment and Service Records

Office or Division	Human Resource Management Office
Classification:	Simple
Types of Transaction:	G2C – Government-to-Citizen
Who may avail:	All Internal Stakeholders
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Document Requisition Slip (DRS)		Human Resource Management Office CTU Consolacion Campus
CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client requests the desired form/document in person by filling the document request slip a. Certification of Employment b. Service Record	Receives and records the DRS	None	3 minutes	Joseph R. Pegaredo HRMO Designate
2. Pays for the certification requested at the Cashier’s Office	Issues official receipt	Php 70.00	3 minutes	Liezyl G. Yang Cashier Office
3. Presents official receipt the HRMO	3.1 Prepares the certification 3.2 Forwards the certification to the involved personnel for signature A. Certificate of Employment – Campus Director B. Service Record – Accounting staff and Campus Director	None	30 minutes	Jennifer P. Arcenal HR Staff
4. Receives the requested Certificate of Employment or Service Record and signs the releasing log book	4.1 Records the signed certification in the releasing logbook 4.2 Releases the requested certification to the client	None	2 Minutes	Jennifer P. Arcenal HR Staff
TOTAL		Php 70.00	38 minutes

-end of transaction-

Submission of Application Documents

Office or Division	Human Resource Management Office
Classification:	Simple
Types of Transaction:	G2C – Government-to-Citizen
Who may avail:	All Internal Stakeholders
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
NONE		NONE
CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submits application documents	1.1 Receives and checks the completeness of the application documents 1.2 Records the received application documents in the log book of transactions.	None	10 minutes	Joseph R. Pegaredo HRMO Designate
2. Receives Acknowledgement Receipt/Notice of Action	Issues Acknowledgement Receipt/Notice of Action to the applicants which will be sent through email	None	10 days	Joseph R. Pegaredo HRMO Designate
TOTAL		NONE	10 days and 10 minutes

-end of transaction-

Records Office

External Services

RECEIVING OF DOCUMENTS

Office or Division		Records and Archive Management Office
Classification		Simple
Type of Transaction		G2C-Government-to-Citizen
Who may avail?		University Client
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. CTU Identification Card 2. Original Documents			Records and Archive Management Office CTU Consolacion Campus
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit documents to Receiving Officer at the Records Section	1.1. Greet the client and let him/her sit 1.2. Documents reviewed, examined and subjected to authentication procedure 1.3. Record, stamp the Records for authentication 1.4. Verify and signed the documents		None	14 minutes	May Ann P. Dimol Record Officer
2. Claim your documents	Returned the authenticated documents		None	1 minute	May Ann P. Dimol Record Officer
TOTAL			None	15 minutes

-end of transaction-

Accounting Office

External Services

Office or Division	Accounting Office
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

Processing of Payment to Suppliers and Contractors

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
ORS/BURS Purchase Order Client’s Documents		Budget Office Supply Office Requesting Party/End-User
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF DOCUMENT/S
1. VOUCHER PROCESSING (for suppliers)	1.1 Receiving of claims per ORS/BURS		NONE	2 min	Ivy F. Suson ADA VI (Clerk III)
	1.2 Distribute ORS/BURS to assigned processor for issuance of Disbursement Voucher (DV) assignment of control number		NONE	3 mins	Ivy F. Suson ADA VI (Clerk III)
	1.3 Forward DV for certification as to necessity and legality of expenses under his direct supervision		NONE	5 mins	Joseph R. Pegaredo Admin. Officer V (for non-teaching personnel) Rogelio C. Sala Jr. Dean of Instruction (for organic and PT instructors)
	1.4 Forward DV for checking and verification/certification for cash availability & approval of authorized signatory		NONE	5 mins	Ivy F. Suson ADA VI (Clerk III) Rener L. Malagapo Accountant
	1.5 Forward DV for Approval of Agency Head/ Authorized Representative		NONE	1 day	Dr. Romeo P. Montecillo Campus Director
	1.6 Endorse signed DV to cashier’s office for issuance of cheque/ payment processing.		NONE	5 mins	Ivy F. Suson ADA VI (Clerk III)
2. VOUCHER PROCESSING (for contractor)	2.1 Receiving of claims per ORS/BURS		NONE	2 mins	Ivy F. Suson ADA VI (Clerk III)
	2.2 Distribute ORS/BURS to assigned processor for issuance of Disbursement Voucher (DV) and assignment of control number		NONE	3 mins	Ivy F. Suson ADA VI (Clerk III)
	2.3 Forward DV for certification as to necessity and legality of expenses under his direct supervision		NONE	5 mins	Joseph R. Pegaredo Admin. Officer V (for non-teaching personnel) Rogelio C. Sala Jr. Dean of Instruction (for organic and PT instructors)
	2.4 Forward DV for checking and verification/certification for cash availability & approval of authorized signatory		NONE	5 mins	Ivy F. Suson ADA VI (Clerk III) Rener L. Malagapo Accountant
	2.5 Forward DV for Approval of Agency Head/ Authorized Representative		NONE	1 day	Dr. Romeo P. Montecillo Campus Director
	2.6 Endorse signed DV to cashier’s office for issuance of cheque/ payment processing.		NONE	5 mins	Ivy F. Suson ADA VI (Clerk III)
TOTAL			NONE	2 days and 40 mins

-end of transaction-

Supply Office

External Services

AcceptanceofDelivery

Office or Division		Supply Office
Classification		Simple Transaction
Type of Transaction		G2B-Government-to-Business
Who may avail?		All affiliating clients of CTU – Consolacion Campus
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Client Document/s			Supply Office CTU – Consolacion Campus Postal address: Gov FB Harrison Avenue, Consolacion Cebu Email address: ctuccsupplyoffice@ctu.edu,ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present the Sales Invoice or Delivery Receipt of the equipment and/or supplies.	1.1. Supply staff informs the inspection committee and prepares inspection and acceptance report for the equipment and/or supplies received.		None	15 – 30 minutes	Vernon Remulta Supply Staff Nathaly Jane Elarcosa Supply Staff
	1.2. Inspection Committee inspects the equipment and/or supplies for specifications, accuracy and quantity.		None	1 – 3 hours	Vernon Remulta Supply Staff Nathaly Jane Elarcosa Supply Staff Nae Enguito Supply Officer Alvin Pulgado & Marisol Asmad Inspection Team
	1.3. Inspection Committee and Supply Officer sign the inspection and acceptance report.		None	3 – 5 minutes	Nathaly Jane Elarcosa Supply Staff Nae Enguito Supply Officer Alvin Pulgado & Marisol Asmad Inspection Team
	1.4. Supply Office Personnel sign the Sales Invoice or Delivery Receipt of the supplier.		None	1 – 5 minutes	Vernon Remulta Supply Staff Nathaly Jane Elarcosa Supply Staff Nae Enguito Supply Officer
	1.5. Supply Office Personnel notify the end-user or requisitioner the availability of the equipment and/or supplies.				Vernon Remulta Supply Staff Nathaly Jane Elarcosa Supply Staff Nae Enguito Supply Officer
TOTAL			NONE	1-2 hours	TOTAL
-end of transaction-

Civil Security Unit

External Services

44. SECURITY SERVICES
Office or Division		CIVIL SECURITY UNIT
Classification		Simple to Highly Technical as the requirement dictates
Type of Transaction		G2C – Government to Citizens
Who may avail?		All Affiliating clients of CTU (Internal & External)
CHECKLIST OF REQUIREMENTS				WHERE TO SECURE
Logbook for the visitors/ Letter Complaints /Documentary Evidence if there’s any, Incident Report				Office of the Civil Security Unit of CTU -Consolacion Campus / Campus Director
CLIENT STEPS			AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME		PERSON RESPONSIBLE
RECEIVING OF DOCUMENT/S
1. School visitors	1.1 Log the plate numbers of the visitor’s vehicles in the record book.				None	2 minutes	Guard/watchman on Duty
	1.2 Ask for their IDs or any other identification and purpose of the visit.				None	3 minutes	Guard/watchman on Duty
	1.3 Ask visitors without vehicles to register in the visitor’s logbook upon entering the school.				None	3 minutes	Guard/watchman on Duty
TOTAL					None	8 minutes
2. Incident Report	2.1 The guard on duty reports the incident to the CSO and the local government. agencies depending on the nature of the incident for immediate response				None	5 minutes	Guard/watchman on Duty Civil Security Unit
	2.2 Guard gathers information such as the type of incident, date, time, and location				None	10 minutes	Guard/watchman/CSO
	2.3Record the incident details such as witnesses, damage/injuries, and action taken during the incident.				None	10 minutes	Guard/watchman/CSO
	Review and verify the facts/reports				None	10 minutes	CSO /Civil Security Unit
	Submit the report to the Campus Director and maintain the confidentiality of the incidents				None	5 minutes	CSO /Civil Security Unit
	Monitor and update any development of the incident to the Campus Director				None	5 minutes	CSO /Civil Security Unit
TOTAL					None	45 minutes
3. Letter Request for Security Support	3.1 Receive letter requests from internal and external clients				None	3 minutes	CSO /Civil Security Unit
	3.2 Assess the need for Security				None	10 minutes	CSO /Civil Security Unit
	3.3 Endorse the request to the Campus Director for approval or disapproval				None	5 minutes	Campus Director
TOTAL					None	18 minutes

-end of transaction-

Sports and Wellness Office

External Services

Borrowing/UsingofSports Equipment/Facility

Office or Division		Office of the Campus Chairperson for Sports and Wellness
Classification		Simple (3 days)
Type of Transaction		G2C-Government-to-Citizen
Who may avail?		All affiliating clients of CTU
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Borrowers Logbook			Office of the Campus Chairperson for Sports and Wellness
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Client asks for the availability of the equipment/facility to be borrowed/use	The receiving custodian verifies the availability of the equipment or facility.			None	5 – 10 minutes	Luz P. Roldan Chairman, Sports & Wellness Lyndon M. Adolfo P.E. Instructor
If available: The client signs the borrower’s logbook. If not available: The client is advised to return at another time.	Verify the signed logbook and hand over the borrowed equipment to the client.
TOTAL				None	10 minutes

-end of transaction-

ReturningofSports Equipment/Facility

Office or Division		Office of the Campus Chairperson for Sports and Wellness
Classification		Simple (3 days)
Type of Transaction		G2C-Government-to-Citizen
Who may avail?		All affiliating clients of CTU
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Borrowers Logbook			Office of the Campus Chairperson for Sports and Wellness
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
The client returns the borrowed equipment.	Checks the borrowed equipment.			None	5 – 10 minutes	Luz P. Roldan Chairman, Sports & Wellness Lyndon M. Adolfo P.E. Instructor
If incomplete: The client must return the missing equipment.	If incomplete: The custodian notifies the client and records the missing equipment.
If complete: The client waits for confirmation.	If complete: The custodian records the date and time of the equipment return, notifies the client, and ends the transaction..
TOTAL				None	10 minutes

-end of transaction-

Culture and The Arts Office

External Services

Office or Division		Office of the Campus Chairperson for Culture and the Arts
Classification		Simple to Highly Technical as the requirement dictates
Type of Transaction		G2C-Government-to-Citizen
Who may avail?		All affiliating clients of CTU/Outsider
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Office Logbook			Office of the Campus Chairperson for Culture and the Arts
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
47. Receiving of the Documents
1. Client forwards the document/s to the Office of the Chairperson Culture and the Arts	1. Receives and records the documents in the logbook.			None	10 minutes	Luz P. Roldan Chairman, Culture and the Arts
2. The client sends the document(s) via email to the Office of the Chairperson for Culture and the Arts.	1. The Office of the Chairperson for Culture and the Arts receives and logs the documents.			None	10 minutes	Luz P. Roldan Chairman, Culture and the Arts
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
48. Releasing Of the Document/s
1. The client personally receives the document(s) from the Office of the Chairperson for Culture and the Arts. 1.1. The client signs the logbook or the duplicate copy to confirm receipt of the document(s).	1. Process the logbook entry for document release.			None	10 minutes	Luz P. Roldan Chairman, Culture and the Arts
2. The client receives the document(s) via email from the Office of the Chairperson for Culture and the Arts and is requested to acknowledge receipt.	The Office of the Chairperson for Culture and the Arts processes and releases the documents via email.			None	1 working day	Luz P. Roldan Chairman, Culture and the Arts
TOTAL

-end of transaction-

Extension Services Office

External Services

Receiving,Approval, and Releasing of Documents

Documents from external clients are received by the Office of the Director Extension Services either as hand-carry documents, emailed documents, or via courier.

Office or Division		Extension Services Office
Classification		Simple (3 days)
Type of Transaction		G2C-Government-to-Citizen
Who may avail?		All Affiliating clients of CTU CONSOLACION
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Client Document			Office of the Director for Extension Services-Consolacion Campus Postal Address: Gov. F.B. Harrison Ave., Nangka Consolacion, Cebu, Philippines Email Address: joemar.minoza@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Personally forwarded hard copy documents /communications to the Extension Services Director’s Office	1.1. The office staff receives the document. 1.2. Records the document in the logbook. 1.3. Forwards the document to the desk of the Extension Services Director for action.			None	10 minutes or less	Extension Services Office Staff
2. The client sends electronic communications to the Extension Services Director’s Office through official email ads or any online platform	2.1. Receiving staff acknowledges the receipt of the electronic communication/do cument 2.2. Records the electronic mail/document received. 2.3. Transmits the electronic file to the Extension Services Director 2.4. Notifies the University Extension Services Director immediately the forwarded mail/document for action.			None	1 working day	Extension Services Office Staff
3. The client sends through the document/s by courier/ messenger to the Office of the Extension Services Director.	3.1. The office staff receives the document. 3.2. Records the document in the logbook. 3.3. Forwards the document to the desk of the Director for Extension Services for action. · Simple Transactions · Complex Transactions · Highly Technical			None	2 working days 7 working days 20 working day	Extension Services Office Staff
TOTAL				NONE	4 working days and 10 minutes

-end of transaction-

Releasing of Documents

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. The client receives the document/s in person from the Office of the Extension Services Director 1.1. Client signs the logbook/ duplicate copy of the document to indicate receipt of the document.	1.1. Hands the logbook for document release 1.2. Releasing Officer releases documents acted upon by the Director for Extension Services in person.	None	10 minutes	Extension Services Office Staff
2. The client receives the document/s via email from the Office of the Extension Services Director, courteously asked to acknowledge receipt of the email.	Releasing Officer releases documents acted upon by the Extension Services Director through email.	None	1 working day	Extension Services Office Staff
3. The client receives the document/s through the mail from the Office of the PERG Director and the transaction is confirmed by the courier/ messenger	Releasing Officer releases documents acted upon by the Extension Services Director through courier/messenger	Prevailing courier rate	Depends on the location of the client	Extension Services Office Staff
TOTAL		Prevailing courier rate	Dependent on the classification of the transaction

-end of transaction

Resource Generation Office

External Services

Submission of Proposal for Resource Generation Partnership

Office or Division	Resource Generation Office
Classification	Highly Technical (20 days)
Type of Transaction	G2C-Government-to-Citizen
Who may avail?	All interested individuals/parties
CHECKLIST OF REQUIREMENTS		WHERE RO SECURE
A. Letter of Intent Address letter to the Campus Director B. Company Background/Profile C. Proposal		Citizen / Client

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit a letter of intent, company background/profile, and proposal.	1.1. Forward the letter of intent with the other document to the office of the Campus Director and stamp “receive” of the documents. 1.2. Give a copy of the documents to the chairperson 1.3. Review the proposal and list of possible questions and clarification 1.4. Schedule for project presentation and demonstration	None None None None	15 minutes 1 working day 5-10 working days Upon the availability of the industry partner	*Arvin B. Salera* Resource Generation Chairperson
2. Project Presentation	2.1. Resource Generation staff, together with the concerned departments, will listen to the presentation and demonstration 2.2. Decide on the proposal and inform client	None None	1 working day 5-7 working days	*Arvin B. Salera* Resource Generation Chairperson
3. Submit the agreement for final review and signature	3.1. Review the agreement. Return if it needs revision. Consult the legal department when necessary. 3.2. Sign the agreement	None None	5-7 working days 1 working day	*Arvin B. Salera* Resource Generation Chairperson
TOTAL		None

Answering Queries / Providing Information

Office or Division	Resource Generation Office
Classification	Simple
Type of Transaction	G2C-Government-to-Citizen
Who may avail?	All interested individuals/parties
CHECKLIST OF REQUIREMENTS		WHERE RO SECURE
None		Resource Generation Office

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Sign up on the Client Log sheet of the Resource Generation Office	1.1. Accommodate and answer queries of the client in the office	None	30 minutes	*Arvin B. Salera* Resource Generation Chairperson
2. Online inquiry through email / FB messenger	2.1. Answer and provide information on the queries of the client. 2.2. Record queries	None	30 minutes	*Arvin B. Salera* Resource Generation Chairperson
TOTAL		None

End of Transaction –

Research and Development Office

External Services

Receiving of Documents

Office or Division		Research and Development office
Classification		Simple (3 days)
Type of Transaction		G2C-Government-to-Citizen
Who may avail?		University Client
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Client Document			Office of the Director for Research and Development Consolacion Campus Postal Address: Gov. F.B. Harrison Ave., Nangka Consolacion, Cebu, Philippines Email Address: joemar.minoza@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client forwards the document/s to the Office of the Director for Research and Development in person	1.1. Receiving officer receives the documents. 1.2. Records the document in the logbook. 1.3. Forwards it to the Executive Assistant for review. 1.4. Forwards it to the University President for action.			None	10 minutes	Joemar T. Miñoza Director, Research and Development Office of the Director for Research and Development
2. The client sends the document/s to the Office of the University through email.	2.1. Receiving officer acknowledges receipt of the email. 2.2. Records the document in the logbook. 2.3. Forwards it to the Executive Assistant for review. 2.4 Forwards it to the University President for action			None	2 working days	Joemar T. Miñoza Director, Research and Development Office of the Director for Research and Development
3. The client sends the document/s to the Office of the President through a courier	3.1. Receiving officer receives the documents 3.2. Records the document in the logbook. 3.3. Forwards it to the Executive Assistant for review 3.4. Forwards it to the University President for action. 3.5. University President acts on document Simple Transactions			None	2 working days	Joemar T. Miñoza Director, Research and Development Office of the Director for Research and Development
TOTAL				NONE	4 working days and 10 minutes

Releasingof the Documents

Office or Division		Research and Development office
Classification		Simple (3 days)
Type of Transaction		G2C-Government-to-Citizen
Who may avail?		University Client
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Client Document			Office of the Director for Research and Development Consolacion Campus Postal Address: Gov. F.B. Harrison Ave., Nangka Consolacion, Cebu, Philippines Email Address: joemar.minoza@ctu.edu.ph
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. The client receives the document/s in person from the Office of the University President	1.1. Hands the logbook for document release 1.2. Releasing Officer releases documents acted upon by the University President in person. 1.3. Client signs the logbook/duplicate copy of the document to indicate receipt of the document.			None	10 minutes	Joemar T. Miñoza Director, Research and Development Office of the Director for Research and Development
2. The client receives the document/s via email from the Office of the University President and is asked to acknowledge receipt of the said email.	Releasing Officer releases documents acted upon by the University President through email.			None	1 working day	Joemar T. Miñoza Director, Research and Development Office of the Director for Research and Development
3. The client receives the document/s through the mail from the Office of the University President and the transaction is confirmed by the courier.	Releasing Officer releases documents acted Upon by the University President through courier.			Prevailing courier rate	Depends on the location of the client	Joemar T. Miñoza Director, Research and Development Office of the Director for Research and Development
TOTAL				Prevailing courier rate	1 working day and 10 minutes	(Depends on the location of the client)

-end of transaction

Gender and Development Office

External Services

Advocacy– Oriented Services

This service allows the processing of request for services from external partners.

Office or Division		Gender and Development Office
Classification		Simple
Type of Transaction		G2C – Government to Citizens
Who may avail?		All Affiliating clients of Cebu Tech Carmen
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Letter of Invitation Activity/Project Proposal Endorsement Letter from the Campus Director			To be provided by the requesting party To be provided by the requesting party Office of the Campus Director
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit § Invitation Letter § Activity Proposal	1.1. Receive invitation and proposal 1.2. Copy furnish Office of the Campus Director within the received invitation and proposal 1.3. Receive endorsement from the Office of the Campus Director			None	30 minutes	Luz P. Roldan GAD- Director
TOTAL				None	30 minutes

-end of transaction-

Evaluationof Project or Activity Proposal

Office or Division		Gender and Development Office
Classification		Simple
Type of Transaction		G2G Government-to-Government
Who may avail?		All
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
HGDG Checklist Activity/Project Proposal			To be provided by the GAD Office To be provided by the requesting party
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit Proposal 2. Submit fully accomplished HGDG checklist	1. Receive proposal and the fully accomplished checklist 2. Pre-assessment of the proposal and the HGDG checklist			None	20 minutes	Luz P. Roldan GAD- Director
	3. Signing of the proposal			None	5 minutes
	4. Release of the requested document			None	5 minute
TOTAL				None	30 minutes

-end of transaction-

Monitoringof Conducted Project or Activity

This service allows the monitoring of the implementation of the project or activity proposed and attributed.

Office or Division		Gender and Development Office
Classification		Simple
Type of Transaction		G2G Government-to-Government
Who may avail?		All
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
HGDG Checklist Activity/Project Proposal			To be provided by the GAD Office To be provided by the requesting party
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit § HGDG Checklist § Approved Activity Project or Proposal § Attendance § Narrative Report § Photo Documentation	Receive and consolidate all submitted documents			None	30 minutes	Luz P. Roldan GAD- Director
TOTAL				None	30 minutes

-end of transaction-

I N T E R N A L S E R V I C E S

Office of the Campus Administrative Officer

Internal Services

Office or Division	Campus Administrative Officer
Classification:	Simple
Types of Transaction:	G2C – Government-to-Citizen
Who may avail:	All interested individuals/parties
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None		Not Applicable
CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit complaint/witness affidavit/sworn statements and required supporting documents of complaint	Checks and receives completeness of documents	None	10 minutes	Joseph R. Pegaredo Administrative Officer V
2. Fill-up Investigation Data Form (IDF) copies and submit to the Campus Administrative Officer V	Receive IDF	None	5 minutes	Joseph R. Pegaredo Administrative Officer V
3. Receive the duly stamped/received copy of IDF and the complaints with attachments and the docket number for reference	Issue acknowledged copy	None	3 minutes	Joseph R. Pegaredo Administrative Officer V
TOTAL		None	18 minutes

Filingof Administrative Complaint for Preliminary Investigation

College of Teacher Education

Internal Services

Receiving, Releasing, Returning, and Replacement Processes of Borrowing Equipment in the CTE Office

The College of Education – consists of four (4) programs: BEEd, BSEd-English, BSEd-Filipino, and BSEd-Math. The primary role is to provide equipment for teaching & learning.

Thus, the following processes are established for the effective implementation of inventory and monitoring of the laboratory equipment.

Office or Division		College of Teacher Education
Classification		Highly Technical as the requirement dictates
Type of Transaction		G2C-Government-to-Citizens
Who may avail?		Faculty, staff, and students (Consolacion Campus)
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Filled-Out Borrower Slips/Logbook			COLLEGE OF TEACHER EDUCATION OFFICE CTU-Consolacion Campus
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
02. Receiving of the Request/s
1. The client forwards the signed borrower’s slip and approved by the Dean and School ID to the In-charge	1.1. The CTE Staff receives the borrower slip with a School ID of the requestor or representative of the requesting group. 1.2. Check inventory to see if the requested equipment is available.		None	5 minutes	Eulicarl Moralde Office Assistant CTE Dean’s Office

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
03. Releasing of Equipment
2. The client receives the equipment in person from the staff 2.1. The client should immediately check the equipment before leaving the dispensing counter if there were defects to ensure the completeness of the released items.	The staff hands the equipment to the client or group representative.	None	5 minutes	Eulicarl Moralde Office Assistant CTE Dean’s Office
04. Returning of the Borrowed Equipment
3. The client returns the complete borrowed equipment together in person to the laboratory counters and dispensing areas	3.1. The CTE staff or its representative checks if the client borrowed breakages or lacked equipment. 3.2. Once cleared from damages or loss, the chairperson hands the borrower slip and their ID.	None	5 minutes	Eulicarl Moralde Office Assistant CTE Dean’s Office
TOTAL		None	15 minutes

05.Application for Dean’s List/Latin Honors

This transaction occurs at the end of every semester. This may be transacted physically.

Office or Division		College of Teacher Education
Classification		Complex Transaction
Type of Transaction		G2C-Government-to-Citizens
Who may avail?		Aspiring students
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Latin Honors/ Dean’s List Application Form Grade sheet (for Dean’s List application); or Permanent Record (for Latin Honors application)			College of Teacher Education Office CTU-Consolacion Campus SIS Portal
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Secure Latin Honors/ Dean’s List Application Form from the College MIS Office	CTE Office provides an application form.		None	5 minutes	Rielouie T. Angtud Chair, BEEd Elenita A. Apas Chair, BSEd-English Himeji-Ken V. Dela Pena Chair, BSEd- Filipino Arvin B. Salera Chair, BSEd-Math
2. Fill out Application Form	Check/ Validate		None	10 minutes	Client
3. Download the Grade sheet (for Dean’s List application); or Permanent Record (for Latin Honors application) from the SIS Portal (portal.ctu.edu.ph)			None	15 minutes	Client

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
4. Submit documents to the MIS	4.1. MIS verifies and endorses the application documents to the College Scholastic Awards Committee	None	30 minutes	MIS Chairperson
	4.2. The College Scholastic Awards Committee (CAS- SAC) computes the weighted average (for Dean’s List applicants) or GWA (for Latin Honors applicants).	None	2 days	College Scholastic Awards Committee
	4.3. The Committee of Scholastics Award approves or denies the application.	None	10 minutes	College Scholastic Awards Committee
5. If the application is denied, the student may file a request for revalidation through his/her class adviser or Department Chair/Dean	The class adviser or department chair/dean assesses the request. If the request is reasonable, this is endorsed again to the Committee on Scholastics Award for re-computation.	None	1 day	Rielouie T. Angtud Chair, BEEd Elenita A. Apas Chair, BSEd-English Himeji-Ken V. Dela Pena Chair, BSEd- Filipino Arvin B. Salera Chair, BSEd-Math
TOTAL		None	3 days, 1 hour and 10 minutes

College of Computing, Business and Management

Internal Services

06.Borrowing of Equipment

Office or Division		College of Computing, Business and Management
Classification		Simple
Type of Transaction		G2C-Government-to-Citizen
Who may avail?		Faculty and students
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Office Borrowers’ Logbook Faculty and Student ID			CCBM Office Requesting Party
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Inquires availability of equipment and fills out Borrower’s Logbook.	1.1. Assists students/faculty in filling out the logbook. 1.2. Checks the information entered into the logbook for completeness 1.3. Takes note of the purpose		None	2 minutes	Ms. Adelwisa N. Gallo Office Assistant
2. Gets the borrowed equipment	2.1. Checks the borrowed equipment 2.2. Releases the borrowed equipment		None	2 minutes	Ms. Adelwisa N. Gallo Office Assistant
3. Returns the borrowed equipment.	3.1. Checks the borrowed equipment 3.2. Gets the logbook and indicates the time returned 3.3. Keeps the equipment		None	2 minutes	Ms. Adelwisa N. Gallo Office Assistant
TOTAL			None	6 minutes

Receiving, Releasing, Returning and Replacement Process of Borrowing Laboratory Apparatus and Equipment in the HM and IT Laboratories

Office or Division		College of Computing, Business and Management
Classification		Simple
Type of Transaction		G2C-Government-to-Citizen
Who may avail?		All affiliating clients of CTU
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Filled-Out Borrower Slips School ID			CTU – Consolacion Campus Consotel Building, housekeeping Room 1 and 2, Cold kitchen Industrial Technology Laboratory Comp Lab


CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
07. Receiving of Requests
1. Forward the signed borrower slip and School ID to the laboratory staff/in charge.	1.1. Receives the borrower slip together with a School ID of the requestor or representative of the requesting group. 1.2. Checks inventory if the requested apparatus/ equipment is available.		None	10 minutes	Ms. Sharyl J. Panoy BAPOS Chairperson Davy G. Bastasa BSHM Chairperson Staphen Dave Ponce BSBA Chairperson

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
08. Releasing of Apparatus and Equipment
1. The client receives the apparatus/ equipment in person from laboratory counters and dispensing areas across all laboratories.	1.1. The laboratory staff /in charge hands the apparatus/ equipment to the client or group representative	None	10 minutes	Ms. Adelwisa N. Gallo Office Assistant Ms. Sharyl J. Panoy BAPOS Chairperson Davy G. Bastasa BSHM Chairperson Staphen Dave Ponce BSBA Chairperson
2. The client should immediately check the apparatus/ equipment before leaving the dispensing counter if there were cracks or defects to ensure completeness of the released items.	2.1. The laboratory staff /in charge hands the apparatus/ equipment to the client or group representative

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
09. Returning of Borrowed Apparatus and Equipment
1. The client returns the complete borrowed apparatus and equipment together in person to the laboratory counters and dispensing areas across all laboratories.	1.1. The laboratory staff/in charge checks if there were breakages or lacking apparatus/ equipment borrowed by the client. 1.2. Once cleared from any damages or lost, the laboratory staff/in charge hands the borrower slip and their ID. 1.3. If there were breakages or lost items, the borrower slips and School ID will not be returned by the client unless replaced.	None	10 minutes	Ms. Adelwisa N. Gallo Office Assistant
TOTAL		None	10 minutes for each transaction

ClearanceforContractual Faculty

Office or Division		College of Computing, Business and Management
Classification		Simple
Type of Transaction		G2C-Government-to-Citizen
Who may avail?		Contractual faculty
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Grade sheets 2. Approved course syllabi with remarks Class record 3. List of students with deficiencies 4. Table of Specifications, test questionnaires, and answer keys 5. Monthly Academic Accomplishment Report 6. DTR for the last month of classes 7. Log sheet for the last month of classes 8. Faculty Profile 9. Personal Data Sheet			MIS Faculty file Office of the College of Computing, Business and Management
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Upload student grades of all classes through the SIS Portal (portal.ctu.edu.ph); notify College MIS to generate grade sheets	College MIS prints/generates grade sheets and hands it back to the faculty		None	30 minutes	Krystel Jane L. Ajias MIS Chairperson

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
2. Download and fill- out the Faculty Profile and Personal Data Sheet from the (contact Department Chairperson or MIS for the link)		None	10 minutes	Ms. Adelwisa N. Gallo Office Assistant
3. Submit all requirements to the Department Chairperson.	3.1. Chairperson checks for completeness of requirements.	None	2 hours	Ms. Sharyl J. Panoy BAPOS Chairperson Davy G. Bastasa BSHM Chairperson Staphen Dave Ponce BSBA Chairperson
	3.2. If the requirements are complete, the chairperson signs and endorses the documents to CCBM	None	10 minutes
	3.3. The College Dean clears the faculty and the DTR is endorsed to the Accounting Office	None	1 hour	Dr. Danilo Y. Patalinghug Dean of CCBM


TOTAL		None	3 hours and 50 minutes

11.Monthly DTR Submission

Office or Division		College of Computing, Business and Management
Classification		Simple
Type of Transaction		G2C-Government-to-Citizen
Who may avail?		COT Faculty
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1. Monthly Academic Accomplishment Report (MAAR) 2. Logsheet for the month 3. DTR for the month			Department Chairperson and Records Office Records Office
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill-out the Monthly Academic Accomplishmen t Report (MAAR) and attach necessary documents 2. Request copy of Biometric print-out to the MIS Office 3. Request copy of Form 48 from the Accounting/ Admin Office 4. Fill-out the Form 48 with the same entries as in the log sheet. 5. Submit the requirements to the Dean of CCBM (hard copy or electronic copy).	1.1. The CCBM Dean will check the documents submitted 1.2. Then Sign/ Initial the DTR/ Form 48 and endorse to the Accounting Office 1.3. The Campus Director will sign the DTR/ Form 48		None	3 hours 2 minutes 2 minutes 10 minutes 5 minutes	Ms. Adelwisa N. Gallo Office Assistant
TOTAL			None	3 hour and 19 minutes

Receiving and Releasing of Documents

Office or Division			College of Computing, Business and Management
Classification			Simple
Type of Transaction			G2C-Government-to-Citizen
Who may avail?			All affiliating clients of CTU
CHECKLIST OF REQUIREMENTS				WHERE TO SECURE
Clientele’s Document				College of Technology Office
				CTU-Carmen Campus
Logbook for Received Copy				Postal address: RM Durano Avenue, Poblacion,
				Carmen, Cebu
CLIENT STEPS		AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
12. Receiving of Documents
1. The client personally forwards the document/s to the College of Computing, Business and Management (CCBM) office.		2.1. An office staff receives the document/s; 2.2. Records the document in the office’ logbook; c. Forwards it to the concerned personnel for review and action. (e.g. College Dean, Chairperson, Faculty).		None	10 minutes	Ms. Adelwisa N. Gallo Office Assistant
		Processing:
		• Complex Transactions			7 working days
		• Highly Technical			20 working days
CLIENT STEPS		AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
13. Releasing of Documents
1. The client receives the document and sign with his/ her name as the receiver on the logbook or on the duplicated document.	2.4. Hands the logbook to the receiver of the document for release. 2.5. The staff releases the documents acted upon by the concerned personnel.			None	10 minutes		Ms. Adelwisa N. Gallo Office Assistant
TOTAL				None	Dependent on the classification of the transaction

Students Affairs Office

Internal Services

Student Services of the Student Affairs and Services Office

Office or Division	Student Affairs and Services Office
Classification:	Simple
Types of Transaction:	G2C – Government-to-Citizen
Who may avail:	D. ISSUANCE OF STATEMENT OF LOSS OF THE OFFICIAL UNIVERSITY IDENTIFICATION CARD 2. Bonafide Students of CTU – Consolacion Campus E. ISSUANCE OF RENEWAL FORM FOR SCHOOL IDENTIFICATION CARD 2. Student of CTU – Consolacion Campus F. Filling of Complaint Against Student(s)/Teacher/University Personnel Bonafide Statement
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
C. ISSUANCE OF STATEMENT OF LOSS OF THE OFFICIAL UNIVERSITY IDENTIFICATION CARD 2. School ID was lost after 24 hours or more. D. ISSUANCE OF RENEWAL FORM FOR SCHOOL IDENTIFICATION CARD 1. OLD Identification Card C. Filling of Complaint Against Student(s)/Teacher/University Personnel 2. Accomplished written complaint form.		STUDENT AFFAIRS AND SERVICES OFFICE
CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
14. Filing of Complaint against Student(s)
1. Verbally/Online report complaint to the Office of Student Affairs and Services Office.	Discusses complaint with the complainant and gives complaint form to the complainant to document the complaint	None	30 minutes per complainant	Dr. Danilo Y. Patalinghug SAS Dean Ms. Vanessa T. Malonjao Guidance Counselor Ms. Adelwisa N. Gallo SAS Staff
2. Accomplish and submit the complaint form to the Office of Student Affairs	Received the accomplished complaint form from the complainant	None	30 minutes per complainant	Dr. Danilo Y. Patalinghug SAS Dean
3. Wait for the Notification of the fact-finding dialogue from the Student Affairs Office	Evaluate the written complaint form from the complainant	None	1-2 working days	Dr. Danilo Y. Patalinghug SAS Dean
4. Follow-up for the possible venue, date and time of fact- finding dialogue	Inform the complainant the venue, date and time of fact-finding Dialogue	None	1-2 working days	Dr. Danilo Y. Patalinghug SAS Dean
5. Attend the fact- Finding dialogue	Conduct dialogue and provide for a possible resolution to resolve the complaint	None	2-3 working days	Dr. Danilo Y. Patalinghug SAS Dean
TOTAL		None	5-7 working days and 1 hour

Scholarship Office

External Services

Student Services of the Scholarship Office

Office or Division	Scholarship Office
Classification:	Simple
Types of Transaction:	G2C – Government-to-Citizen
Who may avail:	A.Renewal and Evaluation of Scholarship Grant 1. All on-going scholars B. Processing and Filling of Application for the Scholarship or Financial Assistance 1.All students that fit to the set qualifications C.Issuance of Certification/Endorsement 1.All scholars and Scholar graduates
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
A. Renewal and Evaluation of Scholarship Grant 1.Certificate of Employment (for BOT 530, BOT 294, and BOR 28 scholars only) – once a year 2.Other documents as specified by the linkages or benefactor B. Processing and Filling of Application for the Scholarship or Financial Assistance 1.Application Form, Income Tax Return or Certificate of Indigency or Low Income form the Barangay or its equivalent (as needed) 2.Other documents as set by the sponsors or scholarship agencies 3.Other documents as specified by the linkages or benefactor C. Inssuance of Certification/Endorsement 1.None		SCHOLARSHIP SERVICES
CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
15. Renewal And Evaluation of Scholarship Grant
1.Submit documentary requirements via email: scholarship.consolacion@ctu.edu.ph	Check the documents if complete	None	5 minutes per grantee	Joseph R. Pegaredo Scholarship Coordinator
2.Present the documentary requirements	Compute for the Grade Point Average of the Previous Semester and check if qualified for the renewal of scholarship	None	5 minutes per grantee	Joseph R. Pegaredo Scholarship Coordinator
3.Fill in the necessary information via google form (for those who are qualifies for the renewal)	3.1. Verify the completeness of the information 3.2. Submit the master list of scholars to MIS office for posting their discounts for tuition and other school fees	None	5 minutes per grantee	Joseph R. Pegaredo Scholarship Coordinator
4.Fill in the necessary information in the Registration Log Sheet	4.1. Proceed on the next stage of enrolment	None	5 minutes per grantee	May Ann P. Dimol Registrar
	4.2. Encode the master list of qualified scholars	None	One month after the start of class	Joseph R. Pegaredo Scholarship Coordinator
	4.3. Submit to EDPO for posting			Joseph R. Pegaredo Scholarship Coordinator
TOTAL		None	1 month, 20 mins per grantee

CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
16. Processing and Filling of Application for the Scholarship or Financial Assistance
1. Inquire about the scholarship slot	1.1 Post available scholarship or gran via FB Page: ICPA CTU Consolacion Campus	None	5 minutes per grantee	Joseph R. Pegaredo Scholarship Coordinator
	1.2 Check if submitted documents are complete	None	3 minutes per grantee	Joseph R. Pegaredo Scholarship Coordinator
	1.3 Verify if all necessary information is filled in	None	3 minutes per grantee	Joseph R. Pegaredo Scholarship Coordinator
	1.4 Let the applicants with complete documents log in the Record Book	None	2 minutes per grantee	Jennifer P. Arcenal Office Assistant
	1.5 Identify the qualified applicants through paper screening.	None	Maximum of 15 working days after the deadline	Joseph R. Pegaredo Scholarship Coordinator
TOTAL		None	15 working days, 18-23 minutes per grantee

Issuance of Certification/Endorsement

1. Request for Certification/Endorsement FB Page: *Ctu Consolacion Sao*	1.1 Let the requesting person sign in the Record Book	No Fees	1 minute per grantee	Jennifer P. Arcenal Office Assistant
	1.2 Verify his/her scholarship grant and the duration of his/her scholarship	No Fees	5 minute per grantee	Joseph R. Pegaredo Scholarship Coordinator
	1.3 Advise the scholar graduate to pay the certification at the cashier (not applicable to students)	Certification 40.00 Documentary stamp 30.00	3 minute per grantee	Liezyl G. Yang Cashier Office
	1.4. Prepare the Certification/Endorsement	None	3 minute per grantee	Joseph R. Pegaredo Scholarship Coordinator
	1.5. Issue the Certification/Endorsement	None	6 minute per grantee	Joseph R. Pegaredo Scholarship Coordinator
TOTAL		None	18 minutes per grantee

Placement Office

External Services

Issuance of Endorsement for Internship Placement

Office or Division		Internship & Placement Office
Classification		Simple
Type of Transaction		G2C – Government to Citizen
Who may avail?		Students
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
A. Certificate of Registration B. Internship Requirements			Internship & Placement Office CTU – Consolacion Campus

CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Present the Certificate of Registration (COR) and Internship Requirements for checking	Verify the COR of the student to ensure that he/she is enrolled in the Internship Program and check the internship Requirements.		None	15 minutes	Prof. Luz P. Roldan COEd Internship Coordinator/ Adviser Prof. Arvin B. Salera COEd Internship Coordinator/ Adviser Prof. Himeji-ken Dela Peña COEd Internship Coordinator/ Adviser Prof. Joemar T. Miñoza COEd Internship Coordinator/ Adviser Stephen Dave Ponce BSBA Coordinator/ Adviser Davy Bastasa BSHM Coordinator/ Adviser Sharyl Panoy BAPoS Coordinator/ Adviser
					Krystel Jane Ajias BSIT Coordinator/ Adviser Mrs. May V. Ancajas Placement Chairperson-Designate Office of the Internship and Placement
2. Provide the name of the company for the internship training.	2.1 Prepare the endorsement letter 2.2 have the endorsement signed by their respective internship coordinators or . the internship chairman		None	8 hours	Mrs. May V. Ancajas Placement Chairperson-Designate Office of the Internship and Placement
3. Receive the copy of endorsement letter	Release the endorsement letter		None	3 minutes	Mrs. May V. Ancajas Placement Chairperson-Designate Office of the Internship and Placement
TOTAL			None	8 hours and 18 minutes

Job Hiring Information for the Students

Office or Division		Internship & Placement Office
Classification		Simple
Type of Transaction		G2C – Government to Citizen
Who may avail?		Students
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
			Internship & Placement Office CTU-Consolacion Campus

CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Sign the log sheet for the service availment.	Accommodate the student in his/her queries regarding job hiring information.		None	30 minutes per applicant	Mrs. May V. Ancajas Placement Chairperson-Designate Office of the Internship and Placement
2. Prepare the requirement needed for the application.	2.1 Share the placement FB account to the student to see the job hiring postings. 2.2 Explore alternative websites where students can search for employment opportunities. 2.3 Check his/her application requirements.		None	20 minutes	Mrs. May V. Ancajas Placement Chairperson-Designate Office of the Internship and Placement
TOTAL			None	50 minutes

-end od transaction-

Industry Partnership for Internship Training

Office or Division		Internship & Placement Office
Classification		Highly Technical
Type of Transaction		G2B – Government – to – Business
Who may avail?		Business who are licensed to operate
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
E. Letter of Intent *Address letter to the Campus Director* F. Company Profile, G. Business Permit H. Internship Training Plan			Citizen/ Client

CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit Letter of Intent, Company Background/Profile, Training Plan and Skills Requirement to the Placement	1.2 Forward the letter of intent, company profile, business permit, and Training Plan to the office of Campus Director and stamp “receive” of the documents. 1.4 Give copies of the documents to the Internship Chairman and Internship Coordinators 1.5 Schedule an Ocular Visit to Industry		None	3 minutes 20 minutes Upon the availability of the Industry Partner	Mrs. May V. Ancajas Placement Chairperson-Designate Office of the Internship and Placement
TOTAL			None	23 minutes

-end of transaction-

Guidance Office

External Services

Office or Division	Guidance Office
Classification	Simple
Type of Transaction	G2C-Government-to-Citizen
Who may avail?	A. COUNSELING SERVICE: WALK-IN AND REFERRAL COUNSELING C. FOLLOW-UP SERVICES D. APPRAISAL SERVICES Bonafide Students E. EVALUATION SERVICES
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Upon Student’s request A. COUNSELING SERVICES Filled referral form B. FOLLOW –UP SERVICES Filled referral form C. APPRAISAL SERVICES: Registration Sheet D. EVALUATION SERVICES Evaluation Survey Forms		GUIDANCE OFFICE

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
21.Counseling	Services: Referral Counseling
A. Referral Counseling
1.Fill-out the Referral Form	The referring teacher will fill-out the Referral Form to be returned to the counselor.	None	5 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
2. Appointment for a Counseling Session.	The teacher and counselor will schedule the date for the counseling session. The teacher will inform the student of the date set for counseling.	None	5 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
3. Fill-out the Counseling Logbook Log	The counselor will request counselee to fill-out the logbook.	None	5 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
4. Counseling Session.	Facilitates Counseling session	None	45 minutes – 1 hour	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
5. Evaluates Counseling Session	Counseling Evaluation Form will be provided to the Counselee at the end of the counseling session.	None	5 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
6. Fill-out the Feedback Form	The counselor will request the referring teacher to fill-out the Feedback Form.	None	5 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
TOTAL		None	1 hour and 25 minutes
22. Follow-Up Services
A. Referral Counseling
1. Waits for the follow-up	Calls the referred student to make a follow-up on his/her progress.	None	10 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor Amparo Aying Guidance Staff
2. Feedbacks success of adjustments	Checks the element of adjustment by the referred student.	None	10 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
3. Feedbacks achievement of the desired outcome	Checks the element of achievement of the desired outcome set by both counselor and counselee.	None	10 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
TOTAL		None	minutes
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
B. Walk-In Counseling
1. Waits for the followup	Calls the walk-in client to make a follow-up on his/her progress.	None	10 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
2. Feedbacks success of adjustments	Checks the element of adjustment by the walkin client.	None	10 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
3. Feedbacks achievement of the desired outcome	Checks the element of achievement of the desired outcome set by both counselor and counselee.	None	10 minutes	Allan Canillo, RGC CCBM Guidance Counselor Vanessa Malonjao, RGC COE Guidance Counselor
TOTAL		None	30 minutes

-end of transaction-

College Library

External Services

Circulation Service

Office or Division		Library Department
Classification		Simple
Type of Transaction		G2C – Government to Citizen
Who may avail?		All Bonafide Students, Faculty, and Staff of CTU
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE


CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. The client signs the borrower’s card **Clients fill up the Library G-Form. 2. The client returns the borrowed library materials	1.3 Write the date as to when to return the book on the date due slip Search or locate the book the user wants to be scanned. Email the scanned copy of the book to the user/requestor. 1.4 Scan the barcode of the book 2.1 Search the client’s library ID Card and the book card from the file and return the ID 2.2 print Transaction Receipt.		None None	5 minutes per applicant (depends on the connectivity status) 1 minute (depends on the connectivity status)	Mrs. May V. Ancajas Campus Librarian Designate Library Department Mr. Nestor A. Auman Office Assistant Library Department
TOTAL			None	6 minutes

-end od transaction-

Management Information System (MIS)

External Services

Virus Scanning (External Drives, Flash Drives and Other Removable Drives)

Office or Division	Management Information System Office
Classification	Complex
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Students and Employees

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

Virus Scanning (External Drives, Flash Drives and Other Removable Devices)

MIS Office

CTU – Consolacion Campus

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON

RESPONSIBLE

1. Present ID for Verification

2. Receive scanned drive

1.1. Ask for an ID

1.2. Check and scan removable drives

2.1. Return drive

2.2. Fill up work request form to those who avails the service.

None

1 minute

10 minutes

*depends on the size of the drive

1 minute

Krystel Jane L. Ajias

MIS Coordinator

Glenn A. Arnado

MIS Staff

Jonathan R. Depaling

MIS Staff

TOTAL

None

13 minutes

-end of transaction-

Office or Division	Management Information System Office
Classification	Highly Technical
Type of Transaction	G2C – Government to Citizens/G2B-Government-toBusiness/G2G-Government-to-Government
Who may avail?	All Students and Employees

Internet Access Request/New IP Address Request

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Internet Access Request/New IP Address Request		MIS Office CTU – Consolacion Campus
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE

1. Present ID for verification and fill up work request form	1.1. Ask for an ID	None	1 minute	Krystel Jane L. Ajias MIS Coordinator Glenn A. Arnado MIS Staff Jonathan R. Depaling MIS Staff
2. Request for an internet access/IP address	2.1. Check available IP address/enable internet access 2.2. Check Network Layout and available network devices in the specific area 2.3. Set IP address to the unit/try browsing the internet	None None	2 minutes depends on the availability of network device in the area depends on the availability of network device in the area
TOTAL		None	8 hours

-end of transaction-

Office or Division	Management Information System Office
Classification	Highly Technical
Type of Transaction	G2G-Government-to-Government
Who may avail?	All Department

Software-Related Problems/Support (Operating System, Microsoft Office, School Systems/Apps, etc.)

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Software-Related Problems/Support (Operating System, Microsoft Office, School Systems /Apps, etc.)		MIS Office CTU – Consolacion Campus
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE

1. Present ID for verification and fill up work request form	1.1. Ask for an ID	None	1 minute	Krystel Jane L. Ajias MIS Coordinator Glenn A. Arnado MIS Staff Jonathan R. Depaling MIS Staff
2. Report Problems and Errors	2.1. Ask for the problems encountered 2.2. Troubleshoot the error/problem	None None	2 minutes 10 minutes *depends on the nature of the problem
3. Take Notes	3.1. Inform client of the basic troubleshooting solutions for the error 3.2. Fill up work request form to those who avails the service.	None None	5 minutes 1 minute *depends on the nature of the problem

TOTAL		None	19 minutes

-end of transaction-

Office or Division	Management Information System Office
Classification	Highly Technical
Type of Transaction	G2G-Government-to-Government
Who may avail?	Employees

Hardware-Related Problems/Support (Laptop, CPU, Monitor, Printer, Scanner, Keyboard, Mouse, etc.)

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
CTU ID Maintenance/Work Request (Form CM-05)		MIS Office CTU – Consolacion Campus
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE

1. Present ID for verification and fill up work request form	1.1. Ask for an ID	None	1 minute	Krystel Jane L. Ajias MIS Coordinator Glenn A. Arnado MIS Staff Jonathan R. Depaling MIS Staff
2. Report Problems and Errors	2.1. Ask for the problems encountered 2.2. Troubleshoot the error/problem	None None	2 minutes 10 minutes *depends on the nature of the problem
3. Take Notes	3.1. Inform client of the basic troubleshooting solutions for the error 3.2. Log who avails the service	None None	5 minutes *depends on the nature of the problem 1 minute

TOTAL		None	19 minutes

-end of transaction-

Office or Division	Management Information System Office
Classification	Highly Technical
Type of Transaction	G2G-Government-to-Government
Who may avail?	Employees

Network-Related Problems/Support (Network Cable, No Network, No Internet Access, Shared Printer, etc.)

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
CTU ID Maintenance/Work Request (Form CM-05)		MIS Office CTU – Consolacion Campus
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE

1. Present ID for verification and fill up work request form	1.1. Ask for an ID	None	1 minute	Krystel Jane L. Ajias MIS Coordinator Glenn A. Arnado MIS Staff Jonathan R. Depaling MIS Staff
2. Report Problems and Errors	2.1. Ask for the problems encountered 2.2. Troubleshoot the error/problem	None None	2 minutes 10 minutes *depends on the nature of the problem
3. Take Notes	3.1. Inform client of the basic troubleshooting solutions for the error 3.2. Log who avails the service	None None	5 minutes *depends on the nature of the problem 1 minute

TOTAL		None	19 minutes

-end of transaction-

CTU Email Account Provision

Office or Division	Management Information System Office
Classification	Highly Technical
Type of Transaction	G2C- Government-to-Citizen / G2G-Government-to-Government
Who may avail?	Students, Employees

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
CTU ID Maintenance/Work Request (Form CM-05)		MIS Office CTU – Consolacion Campus
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE

1. Present valid CTU ID	1.1. Encode all Necessary Information 1.2. Assign default Password for CTU Email	None None	5 minutes 5 minutes	Krystel Jane L. Ajias MIS Coordinator Glenn A. Arnado MIS Staff Jonathan R. Depaling MIS Staff
2. Student/Client	Releasing of CTU Email account to user	None	5 minutes
TOTAL		None	15 minutes

-end of transaction-

Re-Examination/Grade Completion Form

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
CTU ID		MIS Office CTU – Consolacion Campus
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE

1. Get a Re-Examination/ Grade Completion Form from the registrar’s office	Registrar’s Staff	None None	1 minute	Registrar’s Staff Registrar’s Office
2. Given grade and signature by the instructor	Students/Instructor	None	5 minutes	Students/Instructor
3.Department Chairman’s Signature	Department Chairman	None	3 minutes	Department Chairperson
4. Signature of the College Dean	College Dean	None	3 minutes	College Dean
5. Submit to MIS Office for encoding and signature	Encode the student’s completion grade	None	3 minutes	Krystel Jane L. Ajias MIS Coordinator Glenn A. Arnado MIS Staff Jonathan R. Depaling MIS Staff
TOTAL		None	15 minutes

-end of transaction-

Generation of DBM Unifast Report

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Approved List of students under Unifast		Scholarship Office MIS Office CTU – Consolacion Campus
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE

1. Approved List of Scholars from the Scholarship Coordinator	Checks and receives completeness of documents then generate DBM Unifast report	None	8 hours *depends on the completeness of documents	Krystel Jane L. Ajias MIS Coordinator Glenn A. Arnado MIS Staff Jonathan R. Depaling MIS Staff
TOTAL		None	8 hours

-end of transaction-

Human Resource Management Office

External Services

Signing of HR Related Documents

Office or Division	Human Resource Management Office
Classification:	Simple
Types of Transaction:	G2C – Government-to-Citizen
Who may avail:	All Internal Stakeholders
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
None		None
CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Hands over document that is for signature	1.1 Receives the document in the logbook 1.2 Forwards the document to the HRMO Designate/ for review and signature	None	3 minutes	Jennifer P. Arcenal HR Staff
	1.3 Signs the Documents	None	10 minutes	Joseph R. Pegaredo HRMO Designate
2. Receives and signs the releasing log book	2.1 Records the signed documents in the releasing log book 2.2 Release the signed documents	None	2 minutes	Jennifer P. Arcenal HR Staff
TOTAL		None	15 minutes

Requisition of HR Related Forms/Documents

Office or Division	Human Resource Management Office
Classification:	Simple
Types of Transaction:	G2C – Government-to-Citizen
Who may avail:	All Internal Stakeholders
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Document Requisition Slip (DRS)		Human Resource Management Office CTU Consolacion Campus
CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Client requests the desired form/document in person by filling the document request slip a. HR Forms b. HR Related Documents	1.1. Receives and records the DRS If the request is an HR Form: 1.2. Releases requested HR form to the requesting clients If the request is an HR Related document: 1.3. Prepares the requested document and forwards to the HRMO Designate for checking and review	None None	3 minutes 5 minutes 1 day	Joseph R. Pegaredo HRMO Designate
	1.4. Checks and reviews the documents requested	None	1 hour	Joseph R. Pegaredo HRMO Designate
CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
2. Receives the requested document	2.1. Records the requested document in the logbook 2.2. Releases the requested documents	None	2 minutes	Jennifer P. Arcenal HR Staff
TOTAL		None	1 day and 70 mins

Records Office

External Services

Receiving of Documents

Office or Division		Records and Archive Management Office
Classification		Simple
Type of Transaction		G2C-Government-to-Citizen
Who may avail?		University Client
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
1.CTU Identification Card 2.Original Documents			Records and Archive Management Office CTU Consolacion Campus
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit documents to Receiving Officer at the Records Section	1.1. Greet the client and let him/her sit 1.2. Documents reviewed, examined and subjected to authentication procedure 1.3. Record, stamp the Records for authentication 1.4. Verify and signed the documents		None	14 minutes	May Ann P. Dimol Record Officer
2. Claim your documents	2.1 Returned the authenticated documents		None	1 minute	May Ann P. Dimol Record Officer
TOTAL			None	15 minutes

Accounting Office

External Services

Processing of Vouchers for Payroll and Cash Advances

Office or Division	Accounting Office
Classification	Simple to Highly Technical as the requirement dictates
Type of Transaction	G2C – Government to Citizens
Who may avail?	All Affiliating clients of CTU

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
DTR Liquidation Report		HR Office Requesting Party/End-User
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF DOCUMENT/S
1. Processing of claims for salaries, honoraria, wages, and other benefits	1.1 Receiving of Daily Time Record (DTR) with approved contracts/COS for PT Instructors/Non-Teaching Personnel and Job Order for computation and payroll preparation with the corresponding deductions for contributions, loans and withholding taxes.		NONE	2 mins	Ivy F. Suson ADA VI (Clerk III)
	1.2 Checking of the completeness of the documents attached.		NONE	1 day	Ivy F. Suson ADA VI (Clerk III)
2. VOUCHER PROCESSING (for salaries, honoraria, wages & other benefits)	2.1 Receiving of approved payroll with the corresponding deductions for contributions, loans and withholding taxes and assigning of control number upon issuance of Disbursement Voucher (DV)		NONE	5 mins	Ivy F. Suson ADA VI (Clerk III)
	2.2 Forward DV for certification as to necessity and legality of expenses under his direct supervision		NONE	5 mins	Joseph R. Pegaredo Admin. Officer V (for non-teaching personnel) Rogelio C. Sala Jr. Dean of Instruction (for organic and PT instructors)
	2.3 Forward DV for checking and verification/certification for cash availability & approval of authorized signatory		NONE	5 mins	Ivy F. Suson ADA VI (Clerk III) Rener L. Malagapo Accountant
	2.4 Forward DV for Approval of Agency Head/Authorized Representative		NONE	1 day	Dr. Romeo P. Montecillo Campus Director
	2.5 Endorse signed DV to cashier’s office for issuance of cheque/ payment processing.		NONE	5 mins	Ivy F. Suson ADA VI (Clerk III)
3. VOUCHER PROCESSING (for reimbursement)	3.1 Receiving of claims per Obligation Request and Status (ORS)/Budget Utilization Request and Status (BURS)		NONE	2 mins	Ivy F. Suson ADA VI (Clerk III)
	3.2 Distribute ORS/BURS to assigned processor for issuance of Disbursement Voucher (DV) and assignment of control number		NONE	3 mins	Ivy F. Suson ADA VI (Clerk III)
	3.3 Forward DV for certification as to necessity and legality of expenses under his direct supervision		NONE	5 mins	Joseph R. Pegaredo Admin. Officer V (for non-teaching personnel) Rogelio C. Sala Jr. Dean of Instruction (for organic and PT instructors)
	3.4 Forward DV for checking and verification/certification for cash availability & approval of authorized signatory		NONE	5 mins	Ivy F. Suson ADA VI (Clerk III) Rener L. Malagapo Accountant
	3.5 Forward DV for Approval of Agency Head/Authorized Representative		NONE	1 day	Dr. Romeo P. Montecillo Campus Director
	3.6 Endorse signed DV to cashier’s office for issuance of cheque/ payment processing.		NONE	5 mins	Ivy F. Suson ADA VI (Clerk III)
4. VOUCHER PROCESSING (for cash advance/financial assistance)	4.1 Receiving of claims per ORS/BURS		NONE	2 min	Ivy F. Suson ADA VI (Clerk III)
	4.3 Distribute ORS/BURS to assigned processor for issuance of Disbursement Voucher (DV) and assignment of control number		NONE	3min	Ivy F. Suson ADA VI (Clerk III)
	4.3 Forward DV for certification as to necessity and legality of expenses under his direct supervision		NONE	5 mins	Joseph R. Pegaredo Admin. Officer V (for non-teaching personnel) Rogelio C. Sala Jr. Dean of Instruction (for organic and PT instructors)
	4.4 Forward DV for checking and verification/certification for cash availability & approval of authorized signatory		NONE	5 mins	Ivy F. Suson ADA VI (Clerk III) Rener L. Malagapo Accountant
	4.5Forward DV for Approval of Agency Head/ Authorized Representative		NONE	1 day	Dr. Romeo P. Montecillo Campus Director
	4.6.Endorse signed DV to cashier’s office for issuance of cheque/ payment processing		NONE	5 mins	Ivy F. Suson ADA VI (Clerk III)
5. VOUCHER PROCESSING (liquidation)	5.1 Receiving and checking of liquidation documents		NONE	5 mins	Ivy F. Suson ADA VI (Clerk III)
	5.2 Forward LR for certification as to completion of travel/activity		NONE	5 mins	Rener L. Malagapo Accountant
	5.3 Issuance of Journal Entry Voucher (JEV)			5 mins	Ivy F. Suson ADA VI (Clerk III)
TOTAL			NONE	6 days and 17 minutes

Budget Office

External Services

RECEIVING AND RELEASING OF DOCUMENT/S
Office or Division		Budget Office
Classification		Simple to Highly Technical as the requirement dictates
Type of Transaction		G2C – Government to Citizens
Who may avail?		All Affiliating clients of CTU (Internal & External)
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Cash Advances (Travel & Activity) Payroll for Salaries & Other Benefits Purchase Request with supporting documents Purchase Order with supporting documents Billing of utilities, dues, and other related expenses			All regular employees for CA and regular employees with a cash bond for CA for school activities Accounting Office All requesting Department Heads Supply Office AO- V /Program Head, Dean or DOI, and other external clients like CTU campuses.
CLIENT STEPS	AGENCY ACTIONS			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Cash Advance – Travel & Activity
	1.1 Log the request in the logbook.			None	2 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
	1.2 Check the completeness of the submitted documents.			None	5 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
	1.3 Check for the validity of the request through the fund allotment based on the approved PPMP and PRE.			None	5 minutes	Alvin S. Pulgado ADAS-II (Budget Asst.)
	1.4 Preparation and printing of certificate of allotment after the validation of the documents.			None	10 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
	1.5 Prepare ORS for fund 101 or BUR for STF 164			None	10 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
	1.6 Print and forward ORS or BURs with the attachments to BO for review.			None	10 minutes	Alvin S. Pulgado ADAS-II (Budget Asst.)
	1.7 Review the CA request as to the completeness of the documents, validity of the request, and availability of allotment based on the PPMP/PRE. Check the correctness of the printed documents, such as the Certification, ORS, or BURS, then, affix the signature.			None	20 mins	Roland P. Recamara ADOF-II (Budget Officer Designate)
	1.9 The requestor also signs the ORS or BURS.			None	5 mins	CA Requestor
	1.10 Log and forward the CA request to Accounting office for the DV and accounting entries/booking.			None	3 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
TOTAL				None	1 hr. & 10 mins
2. Payroll
	2.1. Receive payroll files from accounting.			None	1 min	Alvin S. Pulgado ADAS-II (Budget Asst.)
	2.2 Check the payroll for the correctness of the computation			None	10 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
	2.3. Obligate/prepare ORS /BURS			None	10 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
	2.4 Print the ORS/BURS and forward the document to BO for review			None	3 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
	2.5 Review the completeness of the documents, and accuracy of the computation together with the supporting documents. Sign the documents after the review.			None	10 mins	Roland P. Recamara ADOF-II (Budget Officer Designate)
	2.6 Log and forward the payroll documents to the accounting office for DV and journal entries.			None	2 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
TOTAL				None	36 mins
3. Issuance of Certificate of Allotment for Purchase Request
	3.1. Receive and log Purchase Request (PR) from various department/ unit			None	2 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
	3.2. Check the PR if the items are listed in the approved PPMP/PRE for Validation.			None	5 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
	3.3 Prepare the Certification of Allotment			None	10 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
	3.4. Print and forward the Certification of allotment to BO for review			None	2 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
	3.5 Review the completeness of the documents and validity of the RP based on the approved PPMP/PRE. Review and sign the certificate after the validation.			None	10 mins	Roland P. Recamara ADOF-II (Budget Officer Designate)
	3.6 Log and forward the PR with the attached certificate of allotment to the requestor.			None	5 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
TOTAL				None	34 mins
4. Purchase Order (PO) Obligation / Billing Statement
	4.1. Receive and log purchase orders or billing from the supply office/ admin office.			None	2 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
	4.2. Check the PO and attachments for the completeness of the documents.			None	10 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
	4.3. Obligate and prepare ORS/BURS			None	10 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
	4.4. Print the ORS/BURS and forward the document to BO for review			None	3 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
	4.5. Review the completeness of the submitted PO and attachments. Review the accuracy and sign the ORS/BURS.			None	10 mins	Roland P. Recamara ADOF-II (Budget Officer Designate)
	4.6. Print and forward the ORS/BURS with attachments to the Accounting Office for DV and journal entries.			None	3 mins	Alvin S. Pulgado ADAS-II (Budget Asst.)
TOTAL				None	38 mins

-end of transaction-

Maintenance Office

Internal Services

Receiving Request for Maintenance

Office or Division	Office of the Campus Maintenance
Classification:	Simple
Types of Transaction:	G2C – Government-to-Citizen
Who may avail:	CTU Consolacion Personnel and Students
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Maintenance/Work Request Form (2 copies)		Office of the Campus Maintenance
CLIENTS STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit duly filled out form	1.1. Receive request and check unit responsible for the job/work request 1.2. Forward request to concerned unit (i.e. Civil and Sanitary, Electronics and Communication, ICT)	None None	3 minutes 10 minutes	Joseph R. Pegaredo Administratice Officer V Maintenance Office
2. Follow-up status of work request to concerned unit (2days after submission).	2.1. Provides feedback on materials/needed for the work request (if available)	None	10 minutes	Herminio A. Pepito Jr. ADA VI Maintenance Office
	2.2. If supplies are available the responsible unit will act on the request. (If supplies/materials are not available the requesting party will prepare Purchase Request, if funds warrant.)	None	Depending on the complexity of the work request	Joseph R. Pegaredo Administratice Officer V Maintenance Office
TOTAL		None	23 minutes

Supply Office

Internal Services

Office or Division		Supply Office
Classification		Simple Transaction
Type of Transaction		G2B-Government-to-Business
Who may avail?		All affiliating clients of CTU – Consolacion Campus
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Client Document/s			Supply Office CTU – Consolacion Campus Postal address: Gov FB Harrison Avenue, Consolacion Cebu Email address: ctuccsupplyoffice@ctu.edu,ph
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME		PERSON RESPONSIBLE
38. Issuance of Supplies and Equipment
1.Issuance of Supplies	1.1 Supply Office Staff prepares inspection and acceptance report for the supplies received.			NONE	One or two working days		Inspection Team Supply Office Staff
	1.2 Inspection Team inspects the supplies for specifications, accuracy and quantity.
	1.3 Inspection Team and Supply Officer sign the inspection and acceptance report.
	1.4 Supply Office Staff notify the end-user or requisitioner of the availability of the supplies.
	1.5 End-User or requisitioner inspects the supplies.
	1.6 End-user or requisitioner signs the RIS.
	1.7 End-user or requisitioner receives supplies.
2. Issuance of equipment	2.1 Supply Office Staff prepares inspection and acceptance report for the equipment received.				One or two working days		Supply Office Staff
	2.2 Inspection Team inspect the equipment for specifications, accuracy and quantity
	2.3 Inspection Team and Supply Officer sign the inspection and acceptance report.
	2.4 Supply Office Staff assign property number and encode the unit’s inventory of PPE.
	2.5 End-User or requisitioner inspects the equipment.
	2.6 End-user or requisitioner signs the PAR.
	2.7 End-user or requisitioner receives equipment.
3. Signing of Clearance	3.1 Employee presents his/her clearance for signing			NONE	5 mins		Supply Office Staff
	3.2 Supply staff checks the employee’s record.
	3.3 Supply Officer signs the clearance of said employee if he/she has no accountability on record.
4. Conduct of Annual Inventory	4.1 Supply Officer prepares Activity Design for the conduct of inventory.			NONE	One month or two months		Supply Officer Inventory Committee
	4.2 Supply office staff conduct Annual Inventory.
	4.3 Supply office furnishes copies of the Inventory report to concerned office.
TOTAL				None	Depends on the classification of the Transaction

Procurement Management Office

Internal Services

Procurement through Alternative Modes

Per RA 9184 the General Mode of Procurement is Public Bidding
PR is prepared by the End-User including the technical specification and/or terms of reference
Brand names for PR is not allowed per section 18 of RA 9184, except for compatibility issue
Per NBC 558, Procurement Management Office acts as BAC Secretariat that will provide administrative support to the Bids and Awards Committee

Office or Division	Procurement Management Office (PMO)
Classification	Highly Technical (20 days) and/or Confidential in Nature
Type of Transaction	G2B-Government-to-Business/G2G-Government-to-Government
Who may avail?	End-User or Procuring Unit
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Purchased Request		Can be downloaded at PMO

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Campus Director Office forwards the approved Purchase Request (PR) to the

Procurement

Management Office

1.1. Receiving officer/staff receives the document.

1.2Records the document/s in the logbook

1.3. PR with lacking/incomplete technical

specification will be return to End-user

None

5 – 10 Minutes

Amelie Pilapil

PMO Staff

Vanessa Manlonjao

PMO

2. Encode the PR which will now be the Request for Quotation (RFQ)

2.1 Determines the mode of procurement of the RFQ by referring to the approved

Annual

Procurement Plan

2.2 Any change in mode of procurement requires BAC Resolution and

Approval by the

Head of the

Procuring Entity or

Authorized

Representative

None

30 Minutes for 1 PR (Encoding may depend on the contents of PR)

4 Calendar Days

Amelie Pilapil

PMO Staff

Vanessa Manlonjao

PMO

3. Send the RFQ to PhilGEPS registered

Supplier

3.1. Send and Receive

the RFQ

3.2. If no receive RFQ,

BAC may determine the causes of failure of procurement and return to End-user the RFQ for amendment of the

Technical Specification/ Terms of Reference or the Budget Cost of the project

None

3 Calendar Days

1 day

Amelie Pilapil

PMO Staff

Vanessa Manlonjao

PMO

BAC MEMBERS

End-Users

4. Prepares Abstract of Quotation

4.1. Verify the RFQ against the

Technical

Specification or Terms of Reference of the PR

None

1 Calendar Day

End-User

BAC Mambers

Romeo P. Montecillo

Campus Director

5.. Prepares Notice of Award and

Purchase Order

5.1. Forward the Notice of Award to the CD Office (for Approval)

5.2. CD Office forwards the P.O. to the Accounting Office for fund availability

5.3. CD approves the P.O. and return all documents to PMO

5.4. PMO notifies supplier for receipt of P.O.

5.5. PMO forwards the conformed P.O. and documents to

Supply Office

None

1 calendar day

Number of days

is relative to the

approving office

1 calendar day

1 Calendar Day

Romeo P. Montecillo

Campus Director

Rener L. Malagapo

Campus Accountant

Vanessa Manlonjao

PMO

Amelie Pilapil

PMO Staff

Vanessa Manlonjao

PMO

Nathaly Jane Elarcosa

Supply Office Staff

Nae P. Enguito

Supply Officer

TOTAL

None

Production Office

External Services

Submission of Proposal for Resource Generation Partnership

Office or Division	Production Office
Classification	Highly Technical (20 days)
Type of Transaction	G2C-Government-to-Citizen
Who may avail?	Department/Programs offered in the campus
CHECKLIST OF REQUIREMENTS		WHERE RO SECURE
None		Production Office

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Submit one (1) copy of the detailed project proposal to the Production Office

1.1Revie the content of the documents submitted

None

5 days

Arvin B. Salera

Production Chairperson

2.Receive the reviewed copy from the production office for recommendation or further revision.

2.1Issue acknowledged copy

None

5 days

Arvin B. Salera

Production Chairperson

3.Submit a revised copy of the project proposal signed by the proponent and chair/dean of the program.

3.1Final review and recommendation of the proposal

None

5 days

Arvin B. Salera

Production Chairperson

4.Receive the approved copy from the production office for endorsement to the Campus Director and budget request.

4.1Issue acknowledged copy

None

5 days

Arvin B. Salera

Production Chairperson

TOTAL

None

End of Transaction –

Gender and Development Office

Internal Services

Advocacy–Oriented Services

This service allows the processing of request for services from internal partners.

Office or Division		Gender and Development Office
Classification		Simple
Type of Transaction		G2C – Government to Citizens
Who may avail?		All Affiliating clients of Cebu Tech Carmen
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Letter of Invitation Activity/Project Proposal Endorsement Letter from the Campus Director			To be provided by the requesting party To be provided by the requesting party Office of the Campus Director
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit § Invitation Letter § Activity Proposal	1.1. Receive invitation and proposal 1.2. Copy furnish Office of the Campus Director within the received invitation and proposal 1.3. Receive endorsement from the Office of the Campus Director			None	30 minutes	Luz P. Roldan GAD- Director
TOTAL				None	30 minutes

CaseManagementof Violence Against Women and Children

Office or Division		Gender and Development Office
Classification		Simple – Highly Technical
Type of Transaction		G2C – Government to Citizens
Who may avail?		Victims of VAWC
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Incident Report			To be provided by the victim
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Visit the Gender and Development Director Office	Report the victim to the Gender and Development Director			None	5 minutes	Luz P. Roldan GAD- Director
2. Provide the information needed	Conduct intake interview and assess the immediate needs of the victim-survivor of available services.			None	1-3 hours	Luz P. Roldan GAD- Director
	Inform the Committee of Decorum and Investigation to conduct an investigation.			None	3-5 working days (it depends upon the situation)	Committee of Decorum and Investigation (CODI)
3. Attend counseling	Refer victim to the Guidance Counselor for counseling.			None	1 hour every session	Vanessa Malonjao Guidance Counselor
TOTAL				None

EvaluationofProject or Activity Proposal

Office or Division		Gender and Development Office
Classification		Simple
Type of Transaction		G2G Government-to-Government
Who may avail?		All
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
HGDG Checklist Activity/Project Proposal			To be provided by the GAD Office To be provided by the requesting party
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit Proposal 2. Submit fully accomplished HGDG checklist	1. Receive proposal and the fully accomplished checklist 2. Pre-assessment of the proposal and the HGDG checklist			None	20 minutes	Luz P. Roldan GAD- Director
	3. Signing of the proposal			None	5 minutes
	12. Release of the requested document			None	5 minute
TOTAL				None	30 minutes

Monitoring of Conducted Project or Activity

This service allows the monitoring of the implementation of the project or activity proposed and attributed

Office or Division		Gender and Development Office
Classification		Simple
Type of Transaction		G2G Government-to-Government
Who may avail?		All
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
HGDG Checklist Activity/Project Proposal			To be provided by the GAD Office To be provided by the requesting party
CLIENT STEPS	AGENCY ACTION			FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit § HGDG Checklist § Approved Activity Project or Proposal § Attendance § Narrative Report § Photo Documentation	Receive and consolidate all submitted documents			None	30 minutes	Luz P. Roldan GAD- Director
TOTAL				None	30 minutes

Admission Office

Internal Services

Online Admission Requirements for Entrance Examination

Office or Division	College of Computing, Business, and Management
Classification	Highly Technical Transaction
Type of Transaction	G2C – Government to Citizens
Who may avail?	Interested student applicants

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Desktop computer, or laptop, mobile phone Logbook (for documentary purposes)		College of Computing, Business, and Management Office CTU – Consolacion Campus College of Computing, Business, and Management Office CTU – Consolacion Campus
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF DOCUMENT/S
1. Announcement (Schedule and Requirements)	1.1 The admission officer will post all requirements and significant information related to the admission process to the CTU – Consolacion Admission FB page.		NONE	5 minutes per applicant	Krystel Jane L. Ajias
2. Preparation of Documents for Submission into the Portal (Prepare all documents needed for submission process)	2.1 Applicants shall prepare the necessary documents ready for application. 2.2. The applicant will check if admission link for CTU – Consolacion is accessible or open.		NONE	1 minute per applicant	Krystel Jane L. Ajias Chairperson, Information Technology Sharyl Panoy Chairperson, Political Science Davy Bastasa Chairperson, Hospitality Management Staphen Dave Ponce Chairperson, Business Administration – Financial Management
3. Proceed to CTU – Consolacion Admission Portal	3.1. Click the Admission Portal link for CTU – Consolacion: https://admission.ctu.edu.ph/application-form		NONE	3 minutes per applicant
4. Fill-up and upload documents required	4.1 The program’s designated personnel will validate and approve the requirements submitted by the applicant for the verification of its authenticity.		NONE	5 minutes per applicant
5. Online Entrance Examination	5.1 The applicant will answer the online examination given by the Department.		NONE	30-45 minutes	Krystel Jane L. Ajias
6. Proceed for Interview per program	6.1 Applicants will check their email or track their application using the CTU tracking code given upon application for the status of their application.		NONE	Schedule specified	Dr. Rogelio C. Sala Jr. Dr. Danilo Y. Patalinghug Krystel Jane L. Ajias Sharyl Panoy Davy Bastasa Staphen Dave Ponce
7. Ranking per Program	7.1 If student applicant failed, he/she can apply to other Program (Back to Admission Process) 7.2. If Student applicant Passed, he/she will be given notification for Enrollment (Reply within 3 days to be verified in the list) 7.3. For waiting list (wait for a Student Applicants to disregard his/her slot for enrollment		NONE	Schedule specified	Krystel Jane L. Ajias Chairperson, Information Technology Sharyl Panoy Chairperson, Political Science Davy Bastasa Chairperson, Hospitality Management Staphen Dave Ponce Chairperson, Business Administration – Financial Management
8. Prepare Requirements for enrollment	8.1. Check if the requirements for enrollment is properly accomplished		NONE	Schedule specified	Krystel Jane L. Ajias Chairperson, Information Technology Sharyl Panoy Chairperson, Political Science Davy Bastasa Chairperson, Hospitality Management Staphen Dave Ponce Chairperson, Business Administration – Financial Management
9. Proceed to Enrollment	9.1. Checking of Accomplished requirements		NONE	Schedule specified
TOTAL			NONE	Depends on the applicant’s concern/s.

Online Admission Requirements for Entrance Examination

Office or Division	College of Teacher Education
Classification	Highly Technical Transaction
Type of Transaction	G2C – Government to Citizens
Who may avail?	Interested student applicants

CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Desktop computer, or laptop, mobile phone Logbook (for documentary purposes)		College of Teacher Education CTU – Consolacion Campus College of Teacher Education CTU – Consolacion Campus
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
RECEIVING OF DOCUMENT/S
1. Announcement (Schedule and Requirements)	1.1 The admission officer will post all requirements and significant information related to the admission process to the CTU – Consolacion Admission FB page.		NONE	5 minutes per applicant	Krystel Jane L. Ajias
2. Preparation of Documents for Submission into the Portal (Prepare all documents needed for submission process)	2.1 Applicants shall prepare the necessary documents ready for application. 2.2. The applicant will check if admission link for CTU – Consolacion is accessible or open.		NONE	1 minute per applicant	Arvin B. Salera Chairperson, Mathematics Himije-Ken Dela Peña Chairperson, Filipino Elenita Apas Chaiperson, English Rielouie T. Angtud Chairperson, Elementary Education
3. Proceed to CTU – Consolacion Admission Portal	3.1. Click the Admission Portal link for CTU – Consolacion: https://admission.ctu.edu.ph/application-form		NONE	3 minutes per applicant
4. Fill-up and upload documents required	4.1 The program’s designated personnel will validate and approve the requirements submitted by the applicant for the verification of its authenticity.		NONE	5 minutes per applicant
5. Online Entrance Examination	5.1 The applicant will answer the online examination given by the Department.		NONE	30-45 minutes	Dr. Rogelio C. Sala Jr. Krystel Jane L. Ajias
6. Proceed for Interview per program	6.1 Applicants will check their email or track their application using the CTU tracking code given upon application for the status of their application.		NONE	Schedule specified	Dr. Rogelio C. Sala Jr. Arvin B. Salera Himije-Ken Dela Peña Elenita Apas Rielouie T. Angtud
7. Ranking per Program	7.1 If student applicant failed, he/she can apply to other Program (Back to Admission Process) 7.2. If Student applicant Passed, he/she will be given notification for Enrollment (Reply within 3 days to be verified in the list) 7.3. For waiting list (wait for a Student Applicants to disregard his/her slot for enrollment		NONE	Schedule specified	Dr. Rogelio C. Sala Jr. Arvin B. Salera Himije-Ken Dela Peña Elenita Apas Rielouie T. Angtud
8. Prepare Requirements for enrollment	8.1. Check if the requirements for enrollment is properly accomplished		NONE	Schedule specified	Arvin B. Salera Chairperson, Mathematics Himije-Ken Dela Peña Chairperson, Filipino Elenita Apas Chaiperson, English Rielouie T. Angtud Chairperson, Elementary Education
9. Proceed to Enrollment	9.1. Checking of Accomplished requirements		NONE	Schedule specified
TOTAL			NONE	Depends on the applicant’s concern/s.

Feedback and Complaints

FEEDBACK AND COMPLAINTS MECHANISM

How to send a feedback?

o Answer the client satisfaction survey form and drop in the box located at the Public Assistance and Information Desk

o Provide feedback using the form available at the Public Assistance and Information Desk located at the main lobby of the Administration Bldg.

How is feedback processed?

Feedback received through the various channels are processed in either or combination of the following ways:

1. Investigation conducted by the Administrative Officer of the Campus concerned.

2. Referral of the feedback to the concerned office and to the Campus Director’s Office.

3. Discussion of the feedback with the University President and the Legal Office after investigation report had been submitted by the campus concerned.

Discussion and deliberation of the concerns or issues in the Executive Committee, Management Council or Joint Councils meeting.

How to file complaints?

Complaints can be filed in any of the following ways:

1. Send us an electronic mail via these channels:

2. Directly to the Office of the Campus Director: cdconsolacion@ctu.edu.ph

3. Write a formal complaint and send to:

3.1 Office of the Campus Director through email cdconsolacion@ctu.edu.ph

4. Complaints can also be filed via landline, contact no.: (032) Required information for valid complaints:

o Name of the person being complained

o Description of the incident

o Evidence

o Name of the complainant

For inquiries and follow up, the client may call the office catering to his/her complaint (office where complaint was initially received)

How complaints are processed?

1. The complaint received will be evaluated by the receiving officer depending where the complaint was filed.

1.1 Complaints received by the Campus Director’s office will be referred to the Campus Administrative Officer for investigation.

1.2 Complaints received by the PAI Desk through email will be transmitted to the CAO Admin Office for referral to the campus concerned.

1.3 Complaints received by the Office of the President will be transmitted to University Legal Officer/CAO Admin.

2. A copy of the complaint will be furnished to the concerned office/party.

3. An investigation into complaint will be conducted by the Administrative Officer or duly delegated representative authorized by the University President.

4. Administrative Officer makes recommendations after conducting preliminary investigation following Civil Service Rules on Administrative Cases (CSC RACS) for approval of the Campus Director.

5. Discussion of the complaint with the University President and the Legal Office after investigation report had been submitted by the campus director concerned.

6. The University President approves or disapproves the report’s recommendation and proceeds with filing of formal charge for appropriate case for administrative violations or dismissal of the complaint.

7. The University President asks for authority with the Board of Regents for the filing of “Formal Charge” against university employees.

8. The University Legal Office proceeds with the investigation and recommends to the Board of Regents the resolution of the case for their approval or disapproval.

Contact information of ARTA, PCC, CSC

Anti – Red Tape Authority

Email: complaints@arta.gov.ph Landline: (02) 478-5091 | 478-5099

Presidential Complaints Center (PCC)

Email: pcc@malacanang.gov.ph

Landline: (02) 8-736-8645, 8-736-8603, 8-736-8606, 8-736-8629, 8-736-8621,

Telefax: (02) 8-736-8621

Civil Service Commission (CSC) – Contact Center ng Bayan