Frontline Service: ISSUANCE OF ID NUMBER TO ALL NEW, TRANSFEREES, RETURNEE
Schedule of availability of service:
Monday to Friday
8:00AM to 5:00PM (No Noon Break)
Who may avail of the service?
All New, Transferees, Returnees Undergrad/graduate students of CTU
What are the requirements?
- Registration Form
HOW TO AVAIL OF THE SERVICE: Duration: 30 minutes
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity (under normal circumstances) |
Person In Charge |
Fees |
Form |
|
1 |
Get Registration Form |
Enrolment Committee |
10 Mins |
EDP Front Desk Officer |
None |
Registration Form |
|
2 |
Fill Up Registration Form |
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3 |
Submit Filled up Form to EDP |
Encode the Information Provided and Assign ID for MIS |
15 Mins |
EDP Front Desk Officer |
None |
Registration Form |
|
4 |
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Return the Registration Form with ID Number |
5 Mins |
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5 |
End of Transaction |
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Frontline Service: Re-printing of COR
Schedule of availability of service:
Monday to Friday
8:00AM to 5:00PM (No Noon Break)
Who may avail of the service?
- Students of CTU
What are the requirements?
- Student ID for verification
HOW TO AVAIL OF THE SERVICE: Duration: 10 minutes
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity (under normal circumstances) |
Person In Charge |
Fees |
Form |
|
1 |
Students Present university ID |
Search Student |
1 Min. |
Front Desk Staff |
25 pesos |
None |
|
2 |
Received the COR |
Print the COR |
2 Mins. |
Front Desk Staff |
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3 |
Present O.R. of Payment |
Validated Tuition Payment |
5 Mins. |
Front Desk Staff |
None |
None |
|
4 |
Received COR |
Release COR Copy |
2 Mins. |
Front Desk Staff |
None |
None |
|
5 |
End of Transaction |
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Frontline Service: Printing of Student Permit
Schedule of availability of service:
Monday to Friday
8:00AM to 5:00PM (No Noon Break)
Who may avail of the service?
- All students of CTU
What are the requirements?
- ID of the Students of CTU
HOW TO AVAIL OF THE SERVICE: Duration: 7 minutes
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity (under normal circumstances) |
Person In Charge |
Fees |
Form |
|
1 |
Present OR/ student ID |
Release the examination permit and sign the examination |
3 Mins. |
Front Desk Staff |
None |
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2 |
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Printing of Exam Permit |
2 Mins. |
Front Desk Staff |
None |
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3 |
Student/Client |
Release the Exam Permit |
2 Mins. |
Front Desk Staff |
None |
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End of Transaction |
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Frontline Service: Posting of Student’s Scholarships/ Discounts
Schedule of availability of service:
Monday to Friday
8:00AM to 5:00PM (No Noon Break)
Who may avail of the service?
- Students with scholarship/ Discounts
What are the requirements?
- Approved List of scholars from Scholarship Office
HOW TO AVAIL OF THE SERVICE: Duration: 5 minutes
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity (under normal circumstances) |
Person In Charge |
Fees |
Form |
|
1 |
Approved List of scholars from the Scholarship Coordinator |
Scholarship Coordinator |
5 Mins. |
Front Desk Staff |
None |
Approved List of scholars from the Scholarship Coordinator |
|
2 |
End of Transaction |
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Frontline Service: Printing ID Student’s, Employee’s and Alumni’s
Schedule of availability of service:
Monday to Saturday
8:00AM to 5:00PM (No Noon Break)
Who may avail of the service:
- All Student’s, Alumni’s and Employee’s
What are the requirements:
- Present the COR or Official Receipt
HOW TO AVAIL OF THE SERVICE: Duration: 25 minutes
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity (under normal circumstances) |
Person In Charge |
Fees |
Form |
|
1 |
Present the COR or Official Receipt |
Encode Data and Perform I.D. Capture, Signature |
10 Min. |
EDP STAFF |
None |
None |
|
2 |
Prensent the Official Receipt And Fillup Membership Information for Alumni Idenfication Card |
Perform I.D. Capture Signature |
5 Min. |
ALUMNI STAFF |
None |
Registration Form |
|
3 |
Present the Official Receipt |
Encode Data and Perform I.D. Capture, Signature |
10 Min |
EDP STAFF |
None |
None |
|
4 |
End of Transaction |
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Frontline Service: Re-Examination / Grade Completion Form
Schedule of availability of service:
Monday to Saturday
8:00AM to 5:00PM (No Noon Break)
Who may avail of the service?
Students with NG AND NC
What are the requirements?
- Re-Examination / Grade Completion Form (from the University Registrar)
HOW TO AVAIL OF THE SERVICE: Duration: 18 minutes
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity (under normal circumstances) |
Person In Charge |
Fees |
Form |
|
1 |
Get a Re-Examination / Grade Completion Form from registrar office |
Registrar Staff |
1 Min |
Registrar Staff |
None |
Re-Examination / Grade Completion |
|
2 |
Given grade and signature by the instructor |
Students Instructor |
5 Min |
Students Instructor |
None |
Re-Examination / Grade Completion |
|
3 |
Department Chairman’s Signature |
Department Chairman |
3 Min |
Department Chairman |
None |
Re-Examination / Grade Completion |
|
4 |
Signature of the College Dean |
College Dean |
3 Min |
College Dean |
None |
Re-Examination / Grade Completion |
|
5 |
Submit to EDP Office for encoding and signature |
Encode the students completion grade |
3 Min |
MIS-in-Charge |
None |
Re-Examination / Grade Completion |
|
6 |
Photocopy and submit to the registrar |
Verify and approve |
3 Min |
Registrar Staff |
None |
Re-Examination / Grade Completion |
|
7 |
End of Transaction |
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Frontline Service: Adding, Changing, Withdrawal, and Dropping Form
Schedule of availability of service:
Monday to Saturday
8:00AM to 5:00PM (No Noon Break)
Who may avail of the service?
Students of CTU
What are the requirements?
- Adding, Changing, Withdrawal, and Dropping Form
HOW TO AVAIL OF THE SERVICE: Duration: 15 minutes
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity (under normal circumstances) |
Person In Charge |
Fees |
Form |
|
1 |
Get an Adding, Changing, Withdrawal, and Dropping Form from the registrar’s office |
Registrar Staff |
1 Min |
Registrar Staff |
None |
Adding and Dropping |
|
2 |
Fill-up with the subject the student want to drop, change or add |
Student |
5 Min |
Student |
None |
Adding and Dropping |
|
3 |
Signature from the College Dean |
College Dean |
3 Min |
College Dean |
None |
Adding and Dropping |
|
4 |
Submit to EDP Office for Encoding |
Change, Dropping or Adding Subject as Written in the form |
5 Min |
MIS-in-Charge |
None |
Adding and Dropping |
|
5 |
Submit to Registrar’s Office |
Verified and approved |
1 Min |
Registrar Staff |
None |
Adding and Dropping |
|
6 |
End of Transaction |
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Frontline Service: Digital Signage Posting
Schedule of availability of service:
Monday to Friday
8:00AM to 5:00PM (No Noon Break)
Who may avail of the service?
All Departments approved latter by Campus Director requesting Digital Signage Posting
What are the requirements?
- Approved Latter from Campus Director
HOW TO AVAIL OF THE SERVICE: Duration: 30 minutes
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity (under normal circumstances) |
Person In Charge |
Fees |
Form |
|
1 |
Approved Latter from Campus Director |
Campus Director |
10 Mins |
EDP Staff |
None |
Approved Latter from Campus Director |
|
2 |
End of Transaction |
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Frontline Service: Virus Scanning
(External Drives, Flash Drives and other Removable Drives)
Schedule of availability of service:
Monday to Saturday
8:00AM to 5:00PM (No Noon Break)
Who may avail of the service?
CTU Faculty and Admin Staff
What are the requirements?
- CTU ID
HOW TO AVAIL OF THE SERVICE: Duration: 13 minutes
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity (under normal circumstances) |
Person In Charge |
Fees |
Form |
|
1 |
Present ID for verification |
Ask for an ID |
1 Min |
EDP Technical Staff |
None |
None |
|
2 |
|
Check and scan removable drives |
10 Mins*
* depends on the size of the drive |
EDP Technical Staff |
|
|
|
3 |
Receive scanned drive |
Return drive |
1 Min |
EDP Technical Staff |
None |
None |
|
4 |
|
Log who avails the service |
1 Min |
EDP Technical Staff |
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5 |
End of Transaction |
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Frontline Service: Internet Access Request/New IP Address Request
Schedule of availability of service:
Monday to Friday
8:00AM to 5:00PM (No Noon Break)
Who may avail of the service?
CTU Faculty and Admin Staff
What are the requirements?
- CTU ID
HOW TO AVAIL OF THE SERVICE: Duration: 7 minutes
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity (under normal circumstances) |
Person In Charge |
Fees |
Form |
|
1 |
Present ID for verification |
Ask for an ID |
1 Min |
EDP Technical Staff |
None |
None |
|
2 |
Request for an internet access/ip address |
Check available ip address/enable internet access |
2 Mins |
EDP IT Officer |
None |
None |
|
3 |
Take note the ip address |
Give ip address to client |
1 Min
|
EDP IT Officer |
None |
None |
|
4 |
|
Set ip address to the unit/try browsing the internet |
2 Mins |
EDP Technical Staff |
|
|
|
5 |
|
Log who avails the service/Take note ip address |
1 Min |
EDP Technical Staff |
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6 |
End of Transaction |
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Frontline Service: Software-related Problems/Support
(Operating System, Microsoft Office, School Systems/Apps, etc.)
Schedule of availability of service:
Monday to Saturday
8:00AM to 5:00PM (No Noon Break)
Who may avail of the service?
CTU Faculty and Admin Staff
What are the requirements?
- CTU ID
HOW TO AVAIL OF THE SERVICE: Duration: 19 minutes
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity (under normal circumstances) |
Person In Charge |
Fees |
Form |
|
1 |
Present ID for verification |
Ask for an ID |
1 Min |
EDP Technical Staff |
None |
None |
|
2 |
Report problems and errors |
Ask for the problems encountered |
2 Mins |
EDP Technical Staff |
None |
None |
|
3 |
|
Troubleshoot the error/problem |
10 Mins*
* depends on the nature of the problem |
EDP Technical Staff |
|
|
|
4 |
Take notes |
Inform client of basic troubleshooting solutions for the error |
5 Mins*
* depends on the nature of the problem |
EDP Technical Staff |
None |
None |
|
5 |
|
Log who avails the service |
1 Min |
EDP Technical Staff |
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6 |
End of Transaction |
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Frontline Service: Hardware-related Problems/Support
(Laptop, CPU, Monitor, Printer, Scanner, Keyboard, Mouse, etc.)
Schedule of availability of service:
Monday to Saturday
8:00AM to 5:00PM (No Noon Break)
Who may avail of the service?
CTU Faculty and Admin Staff
What are the requirements?
- CTU ID
HOW TO AVAIL OF THE SERVICE: Duration: 19 minutes
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity (under normal circumstances) |
Person In Charge |
Fees |
Form |
|
1 |
Present ID for verification |
Ask for an ID |
1 Min |
EDP Technical Staff |
None |
None |
|
2 |
Report problems and errors |
Ask for the problems encountered |
2 Mins |
EDP Technical Staff |
None |
None |
|
3 |
|
Troubleshoot the error/problem |
10 Mins*
* depends on the nature of the problem |
EDP Technical Staff |
|
|
|
4 |
Take notes |
Inform client of basic troubleshooting solutions for the error |
5 Mins*
* depends on the nature of the problem |
EDP Technical Staff |
None |
None |
|
5 |
|
Log who avails the service |
1 Min |
EDP Technical Staff |
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|
6 |
End of Transaction |
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Frontline Service: Network-related Problems/Support
(Network Cable, No Network, No Internet Access, Shared Printer, etc.)
Schedule of availability of service:
Monday to Saturday
8:00AM to 5:00PM (No Noon Break)
Who may avail of the service?
CTU Faculty and Admin Staff
What are the requirements?
- CTU ID
HOW TO AVAIL OF THE SERVICE: Duration: 19 minutes
|
Step |
Applicant/Client |
Service Provider |
Duration of Activity (under normal circumstances) |
Person In Charge |
Fees |
Form |
|
1 |
Present ID for verification |
Ask for an ID |
1 Min |
EDP Technical Staff |
None |
None |
|
2 |
Report problems and errors |
Ask for the problems encountered |
2 Mins |
EDP Technical Staff |
None |
None |
|
3 |
|
Troubleshoot the error/problem |
10 Mins*
* depends on the nature of the problem |
EDP Technical Staff |
|
|
|
4 |
Take notes |
Inform client of basic troubleshooting solutions for the error |
5 Mins*
* depends on the nature of the problem |
EDP Technical Staff |
None |
None |
|
5 |
|
Log who avails the service |
1 Min |
EDP Technical Staff |
|
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|
6 |
End of Transaction |
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